Russ Darrow Honda - Service Center

Never On Top of Things I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by I'm never happy with Russ Darrow Honda on Brown Deer Road. I go there because there are no other options. The service department is "flying around by the seat of their pants," is never prepared for your appointment, and cannot complete a job in the estimated time. There are lots of excuses and always an increase in your wait-time by double, at least, despite the fact that the customer was proactive enough to schedule an appointment. There are lots of barely competent workers acting like they are super busy, and the whole experience with this dealership leaves me with an impression of disorganization, miscommunication, and too many unqualified cooks in the kitchen. Someone needs to come into this dealership and clean things up. Not impressed. More

Service Advisor Eric Nelson Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rot Eric Nelson was very helpful, courteous, friendly and attentive to my requests to ensure that his recommendations to replace the rear wheels brake rotors were needed. I asked that I first look at the extent of wear of the disc pads and rotors and to see that replacement parts were indeed original Honda parts. They even allowed me to watch briefly what the technician was doing. AND to top it all, a discount was granted plus a free car wash on next visit without repairs. Service time was quick, clean and thorough. Will definitely return for next service work. More

Accomidating I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. I love that so much can be done over the internet and they are always helpful when it comes to fitting you in when you have a busy schedule. More

Great, They got me in and out quickly, friendly service team The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in with The service team is always friendly, they make sure you receive great service. I never wait more than an hour and a half even when I am coming in without an appointment. More

Very quick service I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil cha I went there last Sunday for my regular oil change without an appointment and I expected at least one hour of waiting. They were able to do my oil change and all other inspections in less than 30 minutes. More

Honda russ darrow service Very satisfied with Zoey's service and car seems to be working great! Went in for brake assessment after another shop said we needed new ones. Turned Very satisfied with Zoey's service and car seems to be working great! Went in for brake assessment after another shop said we needed new ones. Turned out that wasn't true and Russ sateow assessed the actual problem and didn't recommend unnecessary work. More

Service review The service was handled as quickly as possible. All car-related problems were explained thoroughly. I was satisfied with the experience and plan on fo The service was handled as quickly as possible. All car-related problems were explained thoroughly. I was satisfied with the experience and plan on following up with Russ Darrow for future service. More

I was very satisfied with the service I received. Zoe handled the concerns I had with a oil change coupon.I was very satisfied with the service.I also test drove a new crib with Nastascia Elliot, and Zoe handled the concerns I had with a oil change coupon.I was very satisfied with the service.I also test drove a new crib with Nastascia Elliot, and she was very helpful. More

Great service Staff is always friendly and goes out of their way to give a good experience. Kevin the service advisor was great and the shuttle driver Marvin is co Staff is always friendly and goes out of their way to give a good experience. Kevin the service advisor was great and the shuttle driver Marvin is courteous and friendly. Very confident my car is serviced correctly. More

Customer Focus and Satisfaction The Russ Darrow Honda employees are responsive, customer focused and driven to satisfy the customer. They consistently treat my service needs as a pr The Russ Darrow Honda employees are responsive, customer focused and driven to satisfy the customer. They consistently treat my service needs as a priority and satisfy me at a competitive price. They have earned my trust and business. More