Russ Darrow Honda - Service Center

I had my portered And oil changed I had Angela for my customer service rep. When I drove up she addressed me by my name knew who I was and greeted me with a smile best service ever! I had Angela for my customer service rep. When I drove up she addressed me by my name knew who I was and greeted me with a smile best service ever! More

Service of pilot Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All an Jay in service was very courteous and professional , he explained things well. I felt comfortable dealing with him and trusted his judgment. All and all a very positive experience More

Great Service I had an issue with a check engine light and called in the morning to get an appointment. Chris who answered the phone took care of getting an ap I had an issue with a check engine light and called in the morning to get an appointment. Chris who answered the phone took care of getting an appointment and was very helpful. At the end of the day my car was repaired (which was not a quick fix) and Chris communicated with me through the entire process. He was helpful, understanding and understood my needs. This was the best service I have ever received and the staff at RD couldn’t have been better to me. Please use RD Honda for all your service needs. More

Problems with simple oil change My son took his car in for oil change. His car was making a noise. He asked about it. They told him $60 to diagnose it. I sent him a coupon for a fre My son took his car in for oil change. His car was making a noise. He asked about it. They told him $60 to diagnose it. I sent him a coupon for a free diagnostic check and they didn’t take it so we still don’t know with the noise it is. They washed his car and he got in his car and it was soaked on the inside. He went back into service and was told they could give him a towel. I don’t think will be back for another oil change in the future. More

Oil change took over 1 hour and 45 minutes My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat a My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat and casually talking to another mechanic. This seemed to go on for longer than it should have. Never again! More

Speedy Oil Change I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minut I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minutes. More

CRV AC Recall My wife and I scheduled a service appointment on Saturday morning (7:30A) to address a Honda AC recall on our CRV. The service tech, Alondra Sandoval My wife and I scheduled a service appointment on Saturday morning (7:30A) to address a Honda AC recall on our CRV. The service tech, Alondra Sandoval, greeted us, was friendly and knowledgeable. She walked through the recall information, recommended additional service and provided all the necessary details. She offered a reasonable time estimate to complete the service work. Alondra contacted us once the service was finished. Arriving to pick up the vehicle she again greeted us and walked through the details of the service and overall condition of the vehicle. I really appreciated the care and attention and would highly recommend Alondra and Russ Darrow Honda service. Thank you. More

Never Disappointed Even going in for a tire repair I was treated with the utmost respect and helpfulness. Form ordering what I needed to Alicia Norwood getting me an app Even going in for a tire repair I was treated with the utmost respect and helpfulness. Form ordering what I needed to Alicia Norwood getting me an appointment that worked with my busy schedule they never disappoint. While waiting for the service department to finish Lesia Matthis took the time to show me new vehicle options to meet my changing needs. Never pressured nor pushed into a decision when I visit Russ Darrow Honda is one of the main reasons they get my continued business. She also made sure to connect me with Jonathan Maxwell who made sure I was more than covered and prepared for any future incidents. I appreciate everything they do each time I visit this location. More

Issues with Service Specials and Price Gauging I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own websi I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own website, but then doesn’t apply those spevials UNLESS THE CUSTOMER SPECIFICALLY DEMANDS THEM. Answer: Russ Darrow Honda. What kind of business tells you to your face that a service will take 45 minutes, but even after 75 minutes hasn’t updated you on the readon for the delay? Answer again : Russ Darrow Honda. And what company tells you you need “intermediated brake service” when you just had front pads and both front rotors repaired. BY THEM only 9 months earlier? Answer: Russ Darrow Honda. They used to be much better than this. I also noticed that most of the 5 service advisors working today were not familiar from 9 months ago. Coincidence? Maybe. I don’t think I’ll be staying with them when they relocate this summer. I trust my local Firestone more. Oh, and they tried to charge me $49.95 to replace a $20 cabin air filter that took me ... and unskilled owner ... literally 2 minutes total to remove and then install. Technician Rocco wrote in one note that my coolant was low, but did not indicate that he topped it off as is customary practice at most car repair facilities..... and I just went out to check and NO HE DID NOT TOP OFF COOLANT, yet on the multipoint summary Rocco marked GREEN which means satisfactory which it was BELOW LINE MARKED MINIMUM. Fail on this one! More

Oil Change So convient to be able to have oil changed on a Sunday. Also had my tires rotated. The service was completed in a timely manner. So convient to be able to have oil changed on a Sunday. Also had my tires rotated. The service was completed in a timely manner. More