Russ Darrow Honda - Service Center

I purchased my vehicle from this dealer, and they have always been very professional and helpful. always been very professional and helpful. More

Has R. Darrow EVER replaced shocks before? Obviously, yes. Therefore they should be able to quote a near exact price. Instead my price was $90 over the quot Darrow EVER replaced shocks before? Obviously, yes. Therefore they should be able to quote a near exact price. Instead my price was $90 over the quote which was given. Also, the price was so astronomical, that I believe I will now go to a small garage I know of, which will perform the work needed at (probably) 3/4 of the price Darrow would charge. More

Great service Oil change and brake work were completed even sooner than the time I was quoted. even sooner than the time I was quoted. More

Good consistent service with a great working staff. I will go back! They treat their customers well! I will go back! They treat their customers well! More

Maddie was very helpful on a Sunday to get my oil changed in a quick manner. And I am always very pleased when it comes to the honda service department at russ darrow 👌 in a quick manner. And I am always very pleased when it comes to the honda service department at russ darrow 👌 More

Took my old reliable Civic in for a tune up on 12/10/22 came out with a better looking car. My service advisor Joseph R and the mechanic who worked on my car went above and beyond and tended to an issue I came out with a better looking car. My service advisor Joseph R and the mechanic who worked on my car went above and beyond and tended to an issue I wasn't expecting to be taken care of. Thank you for everything. More

The service department is always thorough and helpful in explaining the service needs of our automobiles. explaining the service needs of our automobiles. More

My car was serviced under the estimated time. The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was o The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was on my way after the service rep.explained the report and answered my questions. More

I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replaceme I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them. More