Russ Darrow Honda

Excellent I purchased a new vehicle and financed a lease vehicle that I was previously Le asing. My sales person is/was Lesia Matthis. The young lady who does t I purchased a new vehicle and financed a lease vehicle that I was previously Le asing. My sales person is/was Lesia Matthis. The young lady who does the paperwork was also of great benefit, regarding the new vehicle, accord as well as the gentleman that did the paperwork for the cross tour. Amongst she Leisa and the male, the signing of the paperwork and the purchasing of the vehicles went very well and very smooth and fast! Highly recommend all involved! More

Great Service and Value!! Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. E Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. Each time, I have found Russ Darrow Honda to be consistently focused on providing value and satisfying me. While working with George Mathews and his overall team at Russ Darrow Honda has been a very positive experience, the Service Department as a whole consistently meets or exceeds my expectations. I have worked mostly with Jay and Eric of the Service department. Both are top tier Service Advisors. They are very friendly, responsive, customer focused and do what it takes to solve my service needs at a very competitive price. During my last service visit, Jay was my Service Advisor and continued to provide his exceptional customer service. He was very responsive and saw that my service needs were properly met in a timely manner. Jay is an exceptionally reliable Service Advisor and someone I can count on to get the service work done right at a competitive price. It is always a positive experience working with Jay. More

Wonderful working with Lesia Matthis My family enjoyed working with Lesia, there was no sales pressure and we felt comfortable. I Highly recommend Lesia at Russ Darrow-Brown Deer Road! My family enjoyed working with Lesia, there was no sales pressure and we felt comfortable. I Highly recommend Lesia at Russ Darrow-Brown Deer Road! More

very nice buying experience The staff we dealt with were friendly and efficient. They had the car we wanted shipped in from IL in 48 hours. We ended up with a very competitive p The staff we dealt with were friendly and efficient. They had the car we wanted shipped in from IL in 48 hours. We ended up with a very competitive price. More

Best car buying experience! After visiting several different Honda dealerships, we came back to Jeff Zembrosky at Russ Darrow. Jeff Zembrosky our salesmen went out of his way t After visiting several different Honda dealerships, we came back to Jeff Zembrosky at Russ Darrow. Jeff Zembrosky our salesmen went out of his way to give us by far the best car buying experience we've ever had! Jeff spent a great deal of time educating us about the car we were interested in and options available - never pushing a sale. We knew that Russ Darrow was where we wanted to buy our car. We bought a Honda CRV - this is the first Honda we've owned and excited about it. The other individuals we worked with at Russ Darrow, Elizabeth Greene in financing and Josh Eynon the Sales manager was a pleasure to work with. Overall again, the best car buying experience! Thank you to all. More

Finally! Great Customer Service and Value Ended up with a BETTER vehicle than I came for, and only because of Freddy's wonderful attention to my needs. He was intuitive, extremely friendly, no Ended up with a BETTER vehicle than I came for, and only because of Freddy's wonderful attention to my needs. He was intuitive, extremely friendly, not pushy, easy to work with and made me feel at ease. This is the fifth vehicle I have purchased, and now Russ Darrow and Freddy have a customer for life! I will share my expierience with my family and friends and hope everyone will have the opportunity to experience true customer service. I find is nearly impossible to find good customer service these days, but Freddy, George and everyone else at this dealer really showed me, it still exists. Thank you! More

Just leased my 5th CRV thanks to Lesia M Thanks to Lesia I just leased the new 2017 Honda CRV. I have been leasing CRV's through Lesia M since 2007. Lesia always looks out for her customers. Thanks to Lesia I just leased the new 2017 Honda CRV. I have been leasing CRV's through Lesia M since 2007. Lesia always looks out for her customers. More

OIL CHANGE Experience Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bo Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bought my first Toyota from here and continue on because of the excellent service provided. More

Good customer service! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! More