Russ Darrow Honda

Michael is very nice and helpful to assist us. We are happy with his service and will come back. It was our pleasure to buy second vehicle with him. happy with his service and will come back. It was our pleasure to buy second vehicle with him. More

Malcolm is an awesome person he got me in a 2020 Nissan I wasn’t even expecting it but he is awesome and have very good customer service he gets five stars for these thank you again Malcolm wasn’t even expecting it but he is awesome and have very good customer service he gets five stars for these thank you again Malcolm More

Malcom was super friendly and helpful. He was never pushy which is a big plus. Really enjoyed working with him and would buy again from him! which is a big plus. Really enjoyed working with him and would buy again from him! More

Danita was a great sales professional who made buying my new car easy and stress free! Thank you so much! We will definitely be coming back here for our future car purchases. new car easy and stress free! Thank you so much! We will definitely be coming back here for our future car purchases. More

He really works hard to get you in somewhere affordable. He is awesome. I’ll recommend anyone to come to him. Thanks Malcolm. Be blessed He is awesome. I’ll recommend anyone to come to him. Thanks Malcolm. Be blessed More

I have nothing but a great things to say about Russ Darrow and everyone who I have worked with. Danita was very welcoming and asked about why I chose my profession of nursing and was very personable fr Darrow and everyone who I have worked with. Danita was very welcoming and asked about why I chose my profession of nursing and was very personable from the beginning of my experience to the end. The used car I came to look at buying didn’t end up working out and she listened at the beginning of our conversation that my dream car was the Honda Pilot with a sunroof. My husband was negotiating and when she realized that it wasn’t going to work out with the payment I was interested in, she brought up leasing so I could get what I wanted. When I came in the next day, she had notified me that the car I actually was getting mistakenly didn’t have the sunroof. I was bummed and asked if she could see what they could do because the description states it did even though the picture didn’t have it on there. Her and Keith(sales manager) worked on this and I was able to go up to the next level that had a sunroof and leather seats! $15 dollars was the only money added to the monthly payment. Sherri who helped me sign my paperwork was very friendly and easy to talk to. She was super smiley. I would recommend this dealership to anyone! More

Malcolm is absolutely AMAZING!! I’ve never had someone work so hard to help me. He didn’t stop until the deal was complete. He definitely deserves a promotion! work so hard to help me. He didn’t stop until the deal was complete. He definitely deserves a promotion! More

I came in for routine maintenance on my 2018 Accord that was also having AC issues. Alondra knew I had a tight timeline and kept me in the loop to get me my car back good as new as fast as possible. was also having AC issues. Alondra knew I had a tight timeline and kept me in the loop to get me my car back good as new as fast as possible. More

Working Together I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Ho I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Honda, it needed a new door hinge. Service replaced the hinge but because it was a Chevy; the body shop had a hard time getting it 100% right. Greg the service manager and George the general manager worked together to make sure it was 100% and that I was happy with the repair. They asked me to take it to a local body repair shop which had more experience working on trucks like mine. The door was fixed and they picked up the bill. Customer service is no longer an option in this highly competitive environment. Dealerships need happy customers that will tell others just how great a job the dealer did before,during and after the sale. Greg, George and the Russ Darrow team is focused on their customers. More

Malcolm was great he was very understanding and not pushy. He Made sure we were ready and had all we need. We highly recommend him. Every one that was sort of the process was very professional, warm an pushy. He Made sure we were ready and had all we need. We highly recommend him. Every one that was sort of the process was very professional, warm and courteous. Big thanks to Al and Shawnee( hope I am spelling her name right) for all the help. More