Russ Darrow Honda

The service has dropped tremendously since their move to their new facility! They put $100,000’s into the building and tech (which is WAY out of the way), but they didn’t seem to put any money into their cu their new facility! They put $100,000’s into the building and tech (which is WAY out of the way), but they didn’t seem to put any money into their customer service. The last time (my LAST time) I was there, the service tech had me wait 15 minutes PAST the time my car was ready because she got distracted by a former employee coming in. I have no problem with seeing your friends at work, but I do have a problem with it when it impacts customer service! I will NOT be returning. Ever! More

Christopher was wonderful to work with. I came in on a Saturday at 4pm not realizing they closed at 5pm and he took the time needed to find me the right vehicle, then he went above and beyond to explain a Saturday at 4pm not realizing they closed at 5pm and he took the time needed to find me the right vehicle, then he went above and beyond to explain all its features. I couldn’t have asked for a better Salesperson!! More

Derrick was a great salesman at Russ Darrow. He was quick to understand my needs for a vehicle and gave personal, down-to-earth advice for selecting a vehicle from models to trims to vehicle settings. He was to understand my needs for a vehicle and gave personal, down-to-earth advice for selecting a vehicle from models to trims to vehicle settings. He was very enthusiastic about getting me a nice car which made it more enjoyable and showed he really cared about me and his work. The dealership was well-kept and hospitable during the process. Overall, my experience at Russ Darrow was relatively frictionless (as much as buying/leasing a car can be) and would recommend buying from Derrick @ Russ Darrow. More

Rowley was awesome he is very professional. He will be honest with you but you will never feel pressured to buying a vehicle when you work with him. Rowley is a down to earth guy with a bubbly personality honest with you but you will never feel pressured to buying a vehicle when you work with him. Rowley is a down to earth guy with a bubbly personality. I love my new vehicle and I am thankful for Rowley's help. He's very humble. More

Perry was an EXCELLENT dealer! I absolutely loved working with him. Funny, personable, and incredibly helpful! Russ Darrow was an amazing business to work with! They have great deals, very straightforward a with him. Funny, personable, and incredibly helpful! Russ Darrow was an amazing business to work with! They have great deals, very straightforward and honest, and truly helped me get my dream car! Thank you Shannon as well in the Finance department! More

My Service person was Angela she was great she communicated with me every step of the way until complete! She made sure I knew the price before the work was done! Everything worked out great and I communicated with me every step of the way until complete! She made sure I knew the price before the work was done! Everything worked out great and I got my gray bestie back in good working order thank you all! More

Friendly service. Honest employees. Fabulous customer service. Leisa took the time to walk me through the technology and found the car I’ve wanted. I was extremely pleased and love my new CRV! service. Leisa took the time to walk me through the technology and found the car I’ve wanted. I was extremely pleased and love my new CRV! More

Malcolm has a very great personality. They didn't have the truck we were looking at but Malcolm searched and found a truck that we would be happy with. He also drove all the way to West Bend to make sure the truck we were looking at but Malcolm searched and found a truck that we would be happy with. He also drove all the way to West Bend to make sure it was a truck we wanted. All the staff was very kind to us. More

GREAT SALEMANS MALCOLM LUVENE IS GREAT!! ALWAYS A PRESSURE TO WORK WITH HAPPY AND ALWAYS IN GREAT SPIRTS AND REALLY TO GO THE EXTRA MILE TO MAKE SURE YOUR HAPPY. MALCOLM LUVENE IS GREAT!! ALWAYS A PRESSURE TO WORK WITH HAPPY AND ALWAYS IN GREAT SPIRTS AND REALLY TO GO THE EXTRA MILE TO MAKE SURE YOUR HAPPY. More

Met this man, knew him, very nice once you get to know him. But he said something once that I'll never forget.. "You can get a car with no money but not a house" anybody with this attitude who's in manage him. But he said something once that I'll never forget.. "You can get a car with no money but not a house" anybody with this attitude who's in management of a car dealership should'nt be trusted. Him and the Dealer I worked with while getting my first vehicle with really no established credit.. Were dishonest. They'll make you believe you can afford a certain car note. My advice is too always have someone with you thats knowledge of the mind of salesmen and cars. Do not go to Russ Darrow Honda to purchase your first vehicle. This dealership and there salesmen are more focused on there own self interest then they are trying to get you a fair deal. More