Russ Darrow Honda

New car salesman Mike Tuler I have purchased several cars from Mike (at least 6 out of the last 10 I've purchased from Darrow) and have always received the same courtious service I have purchased several cars from Mike (at least 6 out of the last 10 I've purchased from Darrow) and have always received the same courtious service. If I say I need a little time to think about things he doesn't bother me. He is always truthful and sincere when he talks to my wife and I. My daughters have also purchased cars from Mike. I just hope Mike is ther the next time I want to buy a car. He has 22 years selling cars and I can see that because he is still selling. More

Very Accommodating Service Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Rus Our 2015 C-RV just hit 21.5K and required an oil change and tire rotation according to the onboard maintenance system. When the car was purchased, Russ Darrow Honda threw in a coupon book for five free oil changes and tire rotations. Because the car isn't driven that much, the service intervals are greater than what is printed on the coupons. Russ Darrow continues to accept them with no questions or comments. Additionally, the ease of making a service appointment at short notice or even on a Sunday is greatly appreciated. Service rep Jay unnecessarily apologized for my service taking 5 minutes longer than the hour he originally estimated. This is the second C-RV we've purchased from Russ Darrow and probably, not the last. The service department is one of the reasons we will come back to Russ Darrow. More

Power steering problem I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix with I realized my power steering went out. I had the car towed. The service department had an explanation of why it went out as well as a plan to fix within 45 minuets. It was not a default but apparently a rabbit had made a nest in the engine and had chewed through the wiring harness that housed the power steering.:( More

Nice experience with Mike and Jonathan Mike was professional and very knowledgeable about the brand new model Honda Clarity Plug in. He answered all questions we asked about the car, even h Mike was professional and very knowledgeable about the brand new model Honda Clarity Plug in. He answered all questions we asked about the car, even helped us to pair our phones with the car in the end. This is the first Honda Clarity sold in this location. The whole purchasing process went smoothly. Mike also helped us order the class II charging cable through Russ Darrow Honda part department. Jonathan provided tax, financial, and maintenance assistance in the process. He is also very helpful. More

Mr Wilder was the best D'Airre was patient and very informative and knowledgeable. He spent a lot of ti.e with me. I just started looking and he was so kind. D'Airre was patient and very informative and knowledgeable. He spent a lot of ti.e with me. I just started looking and he was so kind. More

Continued Business I highly recommend Russ Darrow Honda. I have been a customer for the past several years and this is my 2nd new vehicle that I have purchased from them I highly recommend Russ Darrow Honda. I have been a customer for the past several years and this is my 2nd new vehicle that I have purchased from them. Everyone is friendly....from the greeter at the front door, salesperson, finance manager, courtesy shuttle driver, parts manager, service manager, and cashier. I would definitely purchase my next vehicle from Russ Darrow Honda. More

Working with Lesia was a delightful experience! From the moment we met Lesia we felt very comfortable. She was knowledgeable but not pushy. We went to other dealerships to compare prices and no ot From the moment we met Lesia we felt very comfortable. She was knowledgeable but not pushy. We went to other dealerships to compare prices and no other consultant compared! More

Oil filter change service It was excellent. I was satisfied. The waiting area was comfortable. Friendly customer service. Overall it was good. I will recommend others. Wait It was excellent. I was satisfied. The waiting area was comfortable. Friendly customer service. Overall it was good. I will recommend others. Wait time wasn’t too long. More

Great service! Had a very positive experience with Russ Darrow’s service department — they did a great job diagnosing a tricky issue and helped me to expedite the pu Had a very positive experience with Russ Darrow’s service department — they did a great job diagnosing a tricky issue and helped me to expedite the purchase of parts that were on back order, with great personalized service during every step of the process. Very pleased with end result. Thanks, Zoe! More

Great experience! We had a great experience working with Mike Tuler. Exchanged a few emails and had everything worked out before walking in the door. The process was qu We had a great experience working with Mike Tuler. Exchanged a few emails and had everything worked out before walking in the door. The process was quick and everyone involved treated us really well. More