Russ Darrow Honda

I did not have good experience with the team; internet price does not match in store price. Confirm the price before driving to the dealership. price does not match in store price. Confirm the price before driving to the dealership. More

when i took my car to them i ask her to cover the seats by the mechanic repairing my car she said they would . when i went to pick up my new 2013 pilot the drivers seat was dirty with ground in dirt on a n by the mechanic repairing my car she said they would . when i went to pick up my new 2013 pilot the drivers seat was dirty with ground in dirt on a new leather seat the mechanic did not even cover the seat at all . the dealer ship does not even respect you as a customer, to even do good work. when i drove my car home the engine was making noise after they worked on it they said it was fixed !!. and they scratched the drivers inner door and they did not even put the proper amount of power steering fluted in it it was low i had to fill it after the repair when i got home i could smell engine coolant when i took it to the dealer it was for a engine recall to replace the engine lower block .. i called the serves manger about it when i got home and he said if i don't like there work i could always take it another dealer to get it fixed he told me when i bought the car i did not even buy it from them and why should then treat me special they don't even stand behind what they did if i would have know this before how they treat customer i would not have taken it there!!!. i would not trusted them with my brand new car .. i hope this will help others when they think of trusting this dealer ship to work on there car !!!.. More

I love bring my car here they have very nice people , very fast service, and a great waiting room with popcorn and soda:) Thank You Russ Darrow very fast service, and a great waiting room with popcorn and soda:) Thank You Russ Darrow More

I highly recommend that no one consider Russ Darrow Honda to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on Tuesday looking to purchase the vehicle. I brought my Dad along, as I had gotten a "snake oil salesman" vibe from the used car manager and did not want to be taken advantage of. The car had several scratches, burn holes on the driver seat, and scratches on the interior, and was not in the best shape for a year old car. I pointed out these concerns to the manager In hopes of receiving a fair price for the car. He insisted he could not go under a certain price for the vehicle, I said I was not interested then and left. 20 minutes later I receive a call from the dealership, saying they agree to my asking price for the car. I returned to the dealership, and waited over an hour as they did finance. When they returned with the pricing information, I was shocked to see they were attempting to add on over 400 dollars in "dealer fees". It quickly became apparent to me that they had hoped to separate my Dad and I, thinking I wouldn't notice the extra charges, and in turn they would get the price they wanted for the car. I refused to pay the dealer fees. That is when they brought a menagerie of employees over, who had all conveniently "recently bought a car from the dealership and had to pay the fees as well". Highly convenient that everyone working there had JUST bought a car! It finally got to the used car sales manager, who came and insisted he could not cut the dealer fee. I then asked for him to lower the price of my car by the amount of the dealer fee and then I would pay it. He said it was entirely not possible. I informed him I was going to walk away from the deal then. He then told me that I would need to walk then, threw the deal papers on the table in front of me, and stormed off. No handshake, thank you for stopping in, or anything. I really wanted the car, so if he would have ended the meeting in an appropriate manner, I would have waited for their call the next day. I was sure they would call to offer me a lower price as they apparently love playing the pricing game at this dealership. However, the manager was a despicable man and I would never give him a penny of my hard earned money. It sickens me to think of the uninformed people this dealership has swindled out of their hard earned cash. The best part was when they called me the next day, offering to waive the fees. I simply informed me at I had already bought the same car at Wilde Honda. It was a great experience, and if you are looking for a Honda, go to Wilde! They will treat you with the respect you deserve. More

My wife and I drove from lombard il to the dealer after being contacted by Internet sales. We made an appointment to view a vehicle and where told the vehicle was on hold. when we arrived at the dealer th being contacted by Internet sales. We made an appointment to view a vehicle and where told the vehicle was on hold. when we arrived at the dealer the vehicle we were going to buy was not as described and was actually sold . After talking to the manager all he could say was that the Internet salesman would be fired. as I sat there, I felt like really really that is what you tell a customer. this dealer and its group are bad very bad and very poor in theer customer service department. we were amazed at our service until we took the two hour ride to be let down. I guess that Is how sales are handled at the Russ Darrow group. More

Absolutely horrible experience. I called one day at 4:00 pm to see if a certain vehicle was still on the lot and the people there confirmed it still was. Mind you I was driving over an hour and a half to M pm to see if a certain vehicle was still on the lot and the people there confirmed it still was. Mind you I was driving over an hour and a half to Milwaukee to see this specific vehicle. When I arrived there at 6:30, the car was not there, in fact it was sold the night prior to me getting there. They then tried selling me other cars I was not interested in (different year, model, etc). I will never go to this Russ Darrow or any other ever again. Worst experience ever. More

We had a very very terrible experience with this dealer. The sheer waste of time that you made us go through was apalling. We had an internet quote of 26696 from you on 2013 CRV EX-L. We reach there, and af The sheer waste of time that you made us go through was apalling. We had an internet quote of 26696 from you on 2013 CRV EX-L. We reach there, and after waiting, we are finally taken for a test drive. All good till then.Then we come back and wait a long time, only to be told that the sales manager Mike whom we had been exchanging mails through the day had left for the day. This, after we had been asking to meet Mike over phone, email and on reaching there! One of their salesperson Jake comes up with one exorbitant quote. When we question him about the email quote, he claims that the quote included some military discount, etc. Why would you provide someone with a quote with military discount without first checking if the person was from military? In my mail, I had also asked if the quote included everything, except the regular title, tax, etc, and the sales manager had confirmed. So was that quote to just lure us into the showroom, and then give us a higher price and hope that we bite? The salesperson Jake said that he was not aware of the emails, however he had the email quote. Seriously??! This was not the end. So Mr Jake asks us to show him if we had a better quote and he would beat that. We show at least couple of quotes on our phones. He starts questioning the validity of those quotes..remarks like" I donot know what these are?" I cannot stress more on this, these are not only people with clearly questionable ethics, these are folks who are not able to even admit their mistakes, even when they are staring them in the face. So Mr Jake goes back and comes back and tells us , and very rudely at that, that that's the best price we can get. So all his tall claims of seeing our lesser quote and beating that just went into thin air. To recap, here's the impression I have for your dealer, and I will post this in all relevant forums so that others can benefit from our experience: 1) Terrible Terrible Customer Experience and Waste of Time 2) Luring Customers with lower quotes, and then when the customer comes, quote a higher price, and say that the earlier quote had preconditions. None of the preconditions are of course mentioned in the email 3) Bad attitude of the salesman, who pretend to feign ignorance of quotes already given. If a dealership claims to not know the conversation chains and the quotes that they put for their customers, nothing speaks worse of their lack of selling skills 4) the MOST IMPORTANT : Basic honesty Despite claiming that this dealership will beat all other prices, refuse to acknowledge the price, even when displayed in a smart phone! We hope that they donot continue to serve such a bad experience to people who come to buy cars from them!! And that they not only learn to agree and correct their mistakes, but also correct their attitude to potential buyers. Oh, one more thing! We were asked in an extremely impersonal curt email which actually bordered on rude, on why we are not buying the car. Of course, we sent the above details, and voila, no further response from Mike, the "sales" manager. More

I went there a week back to buy a used Honda accord. I was interested in their 2011 Honda Accord SE and 2009 Honda accord EX-L. Booked an appointment and went there. The person with whom I booked the app was interested in their 2011 Honda Accord SE and 2009 Honda accord EX-L. Booked an appointment and went there. The person with whom I booked the appointment was no where to be seen . So had to take another sales person assistance. I explained my preferences. Then this sales person started going back and forth to speak with his manager(Dean). After few mins he informed that some other customer has put a hold on 2011 Honda Accord SE. Now the sales manager(Dean) asked me to either match or beat the offer made by the other customer(as if it is an auction). So I opted to look at 2009 Honda accord EX-L and test drove the 2009 Honda accord EX-L. I liked the car but couldn't agree on the price(with Dean Sales manager) and returned. A week after, I called them to check if the car is still available and made the same offer again. Dean(Sales manager) said the car is still available and that he would accept the offer that I made. So I booked the appointment at 06:30 PM on Monday. I called him(Dean) 4 times (from Monday morning to 2 hours before we started to their place) to check if the car is really available. I stay around 100 miles from this dealer and so wanted to make sure that the car is still available. Each time I called him he told me that the car is available. Then I questioned him why has it been removed from their website(asked the same question every time I called in). The last time I called him he said someone has put some advance on it and so the listing was removed from their website. But since they couldn't secure finance to him. Believing his words I went there. The same sales person(name unknown) assisted us this time too. We told him were are here to buy the 2009 Honda accord EX-L. This is where all the drama has begun. This sales person again started going back and forth to his manager(Dean) and finally comes back and says that they have sold it just 30 mins back ..lol.Are you kidding? I read reviews that dealers bait and switch. But this was my first direct experience. This dealer is such a liar. Dean was not even sorry for baiting me. And the sales person who assisted me just kept on saying that it wasn't him whom I called all the day. Now that baiting is done. They started to switch..Then this guy started saying why dont you look at other cars..afterall you have come from a place which is 100 miles away. I still cant digest the fact how can they cheat people for their business. More

We had a very pleasant purchase experience with Russ Darrow. We finished the entire process in 2.5 hours and got the car delivered. Dale and Kevin took care of the sales part and gave us a great pricing Darrow. We finished the entire process in 2.5 hours and got the car delivered. Dale and Kevin took care of the sales part and gave us a great pricing and delivery. Nick took care of the finance and other documentation. He clearly explained the different options and took lot of time to explain us even after the closing hours. We highly recommend russ darrow. We never had such a pleasant experience when we visited other stores. More

Awesome experience, this is our third honda and first from Russ darrow.. trust me they are far better then the others around and in town. from Russ darrow.. trust me they are far better then the others around and in town. More