Russ Darrow Honda

I recently had my vehicle in for service at Russ Darrow. Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was Jonathan Stein was the service advisor who assisted me. I felt he definitely needs more training with working with his female peers. I felt he was highly unprofessional. I was embarrassed how he spoke to her. More

He did amazing job very friendly, respectful, and helpful with everything and I will come back and buy another car from him. I will also recommend more too him. with everything and I will come back and buy another car from him. I will also recommend more too him. More

I trust this service center, but there was a mixup with yesterday’s appointment. I expected a oil change and tire rotation but only got recall. I returned to the dealer the next day for the oil change and yesterday’s appointment. I expected a oil change and tire rotation but only got recall. I returned to the dealer the next day for the oil change and rotation and Alondra had me in and out and took care of the rotation for me. She's great! More

This dealership was amazing. It took us many different rides to decide what level of vehicle we wanted and Adam was so patient and didn't make us feel rushed. I will highly recommend Adam Diaz and Josh Ey rides to decide what level of vehicle we wanted and Adam was so patient and didn't make us feel rushed. I will highly recommend Adam Diaz and Josh Eynon to anyone. The level of expertise put us at ease and the communication they provided was truly appreciated. More

I Very respect honest patient Man with good skills I thank you so much . A great salesman put me in a 2020 I recommend people to go to him . thank you so much . A great salesman put me in a 2020 I recommend people to go to him . More

Customer service very good. Appreciated the socially distanced chairs in the waiting room. Overall customer experience was very good. Waiting area was nice and clean. distanced chairs in the waiting room. Overall customer experience was very good. Waiting area was nice and clean. More

Honda Accord broke down,dealership help me get a tow Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location Honda Accord broke down, dealership help me get a tow truck, replaced axel and the service was great!!! Great service—great staff—great new location More

I had a wonderful experience at Russ Darrow Honda. I had a trade in and they worked with me to help find a good fit with a new vehicle. Would definitely recommend! a trade in and they worked with me to help find a good fit with a new vehicle. Would definitely recommend! More

The communications were terrific. Kept me abreast of the situation and the alerts helped. The Gold Detail work left the car looking better than when it was new. Was a little disappointed when I discovered a situation and the alerts helped. The Gold Detail work left the car looking better than when it was new. Was a little disappointed when I discovered an additional charge for using my charge card which I have always done when I had my car worked on at Russ Darrow both on Brown Deer and now on Metro. Hope that is only a temporary charge due to the situation we are in today. More

Great purchase experience. Things could have been faster, and car could have been a little cleaner upon delivery, but otherwise everything was great. Salesman Mike was excellent! faster, and car could have been a little cleaner upon delivery, but otherwise everything was great. Salesman Mike was excellent! More