Russ Darrow Honda

I was looking for a pre owned CR-V to replace my leased Civic. Mike Tuler helped me find a CR-V that fit my requirements—cost, mileage and excellent financing. I love the fact that the dealership i Civic. Mike Tuler helped me find a CR-V that fit my requirements—cost, mileage and excellent financing. I love the fact that the dealership is very diversely staffed. That matters to me!! More

A few months ago while having my Civic serviced I asked that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads we that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads were fine and didn’t need replacing. Around 10000 miles later I noticed the brakes were pulsating and took it in. The technician said I now needed new pads and had to replace both rotors because they were badly warped. They wanted $600 for the repair. I walked out of the dealership very angry knowing that if they would have checked them appropriately a few months ago, I would have only needed the pads replaced and rotors resurfaced for $190. I left with brakes still pulsating and will look to have them repaired elsewhere. I don’t live near Darrow Honda(60 miles away) but have been going there for years since they have been very reliable, fair and offer excellent deals for service. After this poor experience I plan to take my business elsewhere. Service agent was pleasant but did nothing to rectify the situation. It wasn’t her fault the dealership misled me but making it right would have went a long way and kept me a loyal customer. More

Malcolm greeted with a smile even through the mask. Warm and pleasant salesman. I felt like I was in good hands. The process went smooth. Thank him for making the purchase of a car a great experience and pleasant salesman. I felt like I was in good hands. The process went smooth. Thank him for making the purchase of a car a great experience More

Alondra was awesome and the service was great. I always take our Honda’s for service at this state of the art facility. Thank you! take our Honda’s for service at this state of the art facility. Thank you! More

Fair, Fast and Friendly. Experience will have us coming back to Russ Darrow Honda for many years to come. Fair, fast and Friendly in a clean attractive environment. back to Russ Darrow Honda for many years to come. Fair, fast and Friendly in a clean attractive environment. More

I appreciated how attentive Derrick was. He listened to what I was interested in and he delivered. Thank you, very, very, very, very, much. Lol what I was interested in and he delivered. Thank you, very, very, very, very, much. Lol More

Everyone at Russ Darrow Honda was very polite and professional. Michael was amazing, helping me throughout the entire process in any way he could. They worked to get my financing to where I was comfo professional. Michael was amazing, helping me throughout the entire process in any way he could. They worked to get my financing to where I was comfortable and never acted pushy. They washed my car and put gas in it for me, and Michael even went over all the car’s features making sure I could use them on the drive home. I would definitely recommend this dealership to anyone and would go back. More

My service agent was very attentive from the moment I drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quic drove in to the dealership. He kept me informed of the progress on my repair and recognized me when I came to pick up the vehicle. Check out was quick and he waived the charge for not paying with cash or debit card More

Whole experience was painless. Everyone was friendly, no one was too pushy. Had to deal with typical sales tactic (extra warranty mainly) but they took no for an answer. Good price, good service. Malcolm wa one was too pushy. Had to deal with typical sales tactic (extra warranty mainly) but they took no for an answer. Good price, good service. Malcolm was cool as a cucumber. More

Easy process from beginning to end. Fair & friendly. Impressed with how smooth everything went. I would strongly recommend this Dealership. Thank you to Al, Dale, and Shauna. Impressed with how smooth everything went. I would strongly recommend this Dealership. Thank you to Al, Dale, and Shauna. More