Russ Darrow Honda

I had such a great experience with Derrick helping me purchase a used car. He was helpful and very accommodating! He was patient and answered all the questions I had and even gave me more insight into th purchase a used car. He was helpful and very accommodating! He was patient and answered all the questions I had and even gave me more insight into the process. Highly recommend! More

Quite Disappointed. First I tried their online chat to get some info on a vehicle. I literally waited 20 minutes for response so then I filled out the online quote request and at home test drive request. get some info on a vehicle. I literally waited 20 minutes for response so then I filled out the online quote request and at home test drive request. The online test drive request form said a salesperson would call me so I waited some more. Finally sales guy calls to tell me they dont do at home test drives for this vehicle which should have been noted on the website. If its not available the website should not allow me to request an appointment. Sales guy also tells me this vehicle needs a lot of work. Needs tires brakes and has engine problems! All these things should be listed on ad for this vehicle! People read these descriptions to find out everything they can about these vehicles and not listing all the information is misleading and disrespectful to people they want to be their customers. Alls they have accomplished is making me definitely not a future customer. Completely wasted my time and their time! More

Malcolm Is Absolutely PHENOMENAL!! Great Customer Service, Literally Went Above & Beyond For Me As A Customer & Got Me In A Car That’s For Me!! Forever Grateful Service, Literally Went Above & Beyond For Me As A Customer & Got Me In A Car That’s For Me!! Forever Grateful More

My visit with Malcolm at Russ Darrow Honda was pleasant. Great customer service. I’d come come again and send family and friends. Thank you Great customer service. I’d come come again and send family and friends. Thank you More

Great to work with! Very friendly staff. Always kind and helpful when I come in to get service done or if I have any questions. helpful when I come in to get service done or if I have any questions. More

Worked with me on the price and at the end we were able work out a deal. I have been buying from them for years and I will continue to. work out a deal. I have been buying from them for years and I will continue to. More

We got a great price on the Honda Pilot we purchased and good price for our trade in on our Honda Odyssey. We had great service! good price for our trade in on our Honda Odyssey. We had great service! More

I was looking for a pre owned CR-V to replace my leased Civic. Mike Tuler helped me find a CR-V that fit my requirements—cost, mileage and excellent financing. I love the fact that the dealership i Civic. Mike Tuler helped me find a CR-V that fit my requirements—cost, mileage and excellent financing. I love the fact that the dealership is very diversely staffed. That matters to me!! More

A few months ago while having my Civic serviced I asked that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads we that Darrow Honda check the brakes since they had not been replaced and I had over 100k miles. They allegedly checked them over and said the pads were fine and didn’t need replacing. Around 10000 miles later I noticed the brakes were pulsating and took it in. The technician said I now needed new pads and had to replace both rotors because they were badly warped. They wanted $600 for the repair. I walked out of the dealership very angry knowing that if they would have checked them appropriately a few months ago, I would have only needed the pads replaced and rotors resurfaced for $190. I left with brakes still pulsating and will look to have them repaired elsewhere. I don’t live near Darrow Honda(60 miles away) but have been going there for years since they have been very reliable, fair and offer excellent deals for service. After this poor experience I plan to take my business elsewhere. Service agent was pleasant but did nothing to rectify the situation. It wasn’t her fault the dealership misled me but making it right would have went a long way and kept me a loyal customer. More

Malcolm greeted with a smile even through the mask. Warm and pleasant salesman. I felt like I was in good hands. The process went smooth. Thank him for making the purchase of a car a great experience and pleasant salesman. I felt like I was in good hands. The process went smooth. Thank him for making the purchase of a car a great experience More