Russ Darrow Honda

Fantastic! Adam helped me! Very friendly and he has an amazing personality, and he's cute, Lol. I'd definitely recommend him to anyone looking for car at this lo Adam helped me! Very friendly and he has an amazing personality, and he's cute, Lol. I'd definitely recommend him to anyone looking for car at this location! He makes looking for a car fun! More

Leasing New Vehicle Smoothest lease experience ever! Listened to what I said and delivered in a short period of time. A,l the manager, was great, along with Amanda, the Smoothest lease experience ever! Listened to what I said and delivered in a short period of time. A,l the manager, was great, along with Amanda, the sales person. More

Great service experience I've been taking my Honda to Russ Darrow for maintenance and repair for over a year now. They're consistently quick and reliable and their front desk I've been taking my Honda to Russ Darrow for maintenance and repair for over a year now. They're consistently quick and reliable and their front desk folks are polite and friendly. I always leave feeling like I got a good deal and great treatment. More

Irreplaceable Service I would like to thank Malcolm and Victor for everything they did to get me on the road. I had been search for a car for a couple of weeks and did not I would like to thank Malcolm and Victor for everything they did to get me on the road. I had been search for a car for a couple of weeks and did not understand why financing the vehicle was so hard. Victor explained the whole process too me, the different between the the type of dealers I visited and Russ Darrow Honda, and ultimately he was able to clear up all of my doubt. Victor and Malcolm were men of their word and got me approved for the vehicle I wanted. Malcolm, thank you man for approaching me and making me test drive that car. Thank you for answering all of my questions and working with me in order to close the deal. Once again, thank you both. More

Mike Njoku is the BEST!! I never thought buying a brand new car would be so easy. Very friendly people and Mike by far blew me away. He answered all my questions swiftly and e I never thought buying a brand new car would be so easy. Very friendly people and Mike by far blew me away. He answered all my questions swiftly and efficiently. He took me on multiple test drives because i was indecisive at first but we ultimately settled on my dream car. I recommend Mike to all my family and friends as well as anybody reading this. Mike Njoku aka Mike Lowery. More

Great Experience My sales person Derrick put me at ease right from the start. Buying a vehicle to replace my older one was not on my list of favorite things to do. Der My sales person Derrick put me at ease right from the start. Buying a vehicle to replace my older one was not on my list of favorite things to do. Derrick was not pushy which I greatly appreciated. Instead he was pleasant and helpful. The vehicle I came in to look at turned out to be a great ft for me. I was impressed with everyone's helpfulness, and with how smooth everything went in purchasing my vehicle. I highly recommend Derrick and the Russ Darrow dealership for their excellent customer service. Sincerely, Sharon Zak More

Great service Great customer service. They made sure the sale went as smooth and quick as possible. Everybody was very nice and helpful at this Honda location. Great customer service. They made sure the sale went as smooth and quick as possible. Everybody was very nice and helpful at this Honda location. More

Great Experience The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to bring everything together in what felt more like a collaborative process than a negotiation. And While they did attempt to add products to the sale, they were not overly persistent. My sales associate Derrick was especially helpful and a pleasure to work with. I would definitely buy another car from this dealer. More

Customer satisfaction Went in looking for a vehicle to match our budget, the sales person went above and beyond to help us reach that goal. Malcolm was very professional an Went in looking for a vehicle to match our budget, the sales person went above and beyond to help us reach that goal. Malcolm was very professional and respectful. A true assist to this dealership. Very satisfied! More

Respectful, Friendly, No-pressure, and great price I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others I worked with Lesia for about a month, test driving vehicles and validating functionality. She was great to work with, and I'd recommend her to others. When I finally decided to make my purchase, I told Lesia that I'd give her/Darrow the first and last shot at selling the vehicle. I explained that I had a trade, and the trade in value was probably going to determine where I ultimately purchased my new Honda. I came prepared with internet shopping quotes from Milwaukee and Chicago Honda dealers and I also had an independent appraisal done of my trade in vehicle, and I knew what I was likely to get in the market. I expected to visit 4 other dealers in the upcoming weeks. I also had a 'Buy Today' price/trade in mind if a dealer was real aggressive. I didn't want any extra dealer adds, as I planned on purchasing them separately and installing them myself, but the vehicle that I was interested in at Darrow had a few additions. For some dealers this can be a wrinkle in the negotiating process. The first quote was aggressive, but it didn't hit my 'Buy Today' price point. Lesia brought over Al Cobb, and after only a few minutes discussion discussing my market research and buying philosophy, we hit the target. There was no pressure, only a respectable conversation leading to a purchase. I received a great price on the new vehicle, a better trade in allowance than I expected , a fair price on the dealer adds, and no pushing of other post-sale dealer value-adds. I might have saved a few hundred dollars if I did the dealer bake-off, but I doubt it - and frankly, it wouldn't have been worth my time. Plus, I've had great purchasing and service experience previously at Darrow Honda, so I knew I'd be taken care of again. More