Route 22 Toyota

From an oil change to an unnecessary finance agreement I came in for an oil change and got coerced into an unnecessary finance agreement while I had a lease valid for the next 20 months. I was told that I I came in for an oil change and got coerced into an unnecessary finance agreement while I had a lease valid for the next 20 months. I was told that I was just signing up for some new features but when I got home to review everything, I realized that the finance manager, Aaron, essentially converted my lease into a finance agreement. I went to the dealership with my son the very next day to void the finance agreement and we were told that everything was done within less than 10 business hours and could not be voided. However, when we called Toyota Corporate, we were told that nothing was done and that it was HIGHLY unusual and unethical the way the whole procedure was handled. My payments went from $342/month to $491... I’m a 64 year old woman on the brink of retirement... my budget is fixed and I did not plan on taking this additional expense. I will continue to complain and report this transaction online and to the consumer affairs, unless this finance agreement is void and I get reinstated to my initial lease agreement. I never wanted a finance agreement. (my son wrote this review on my behalf as I do not speak, read or write English Fluently) More

Oil Change, Tire Rotation and Winterized This round at Toyota was done well for now. Left a bad taste when I took my new truck for an oil change the second to last time and the service was This round at Toyota was done well for now. Left a bad taste when I took my new truck for an oil change the second to last time and the service was never done. Received a call from someone at Nissan that was very rude and sarcastic. Would not recommend Rt 22 my experience there was handled very poorly. More

Just management, amazing waiting time really short Feel like excellent I have not to wait to much , get some coffee, watching tv, I don’t get bore, all people who work there was very nice Feel like excellent I have not to wait to much , get some coffee, watching tv, I don’t get bore, all people who work there was very nice More

1 hour The guys give me a good service. I don’t wait to much time. They offer me to take to home ...I feel good with the service The guys give me a good service. I don’t wait to much time. They offer me to take to home ...I feel good with the service More

Side stepping the issue Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates re Had an unresolved issue with my vehicle in service department, I tried to contact the general manager but was unable to because once his associates realized I wanted air my dissatisfaction with the service department. I was given a million excuses that he was unavailable and I needed to speak with the service Manager, After returning to the service department where I requested to speak to the Manager I was giver more excuses and the ushered to the same associate I had an issue with, (very uncomfortable). I still have problems with my vehicle since it was repaired. I consider the associates in the service department to be on trustworthy (lire’s) and I would not refer anyone there. More

The mechanic set poor quality pads. Pads creak. I 've got poor quality pads! The mechanic set poor quality pads. I waited about 5 hours.No good. Why? My new Pads creak. Pads creak. I 've got poor quality pads! The mechanic set poor quality pads. I waited about 5 hours.No good. Why? My new Pads creak. More

2 hours wait for incomplete work. Most staff members were friendly. I was assisted as soon as I got there but 1 hour later I was called again by a representative that could not find m Most staff members were friendly. I was assisted as soon as I got there but 1 hour later I was called again by a representative that could not find me in the system. The gentleman seemed lost and d was not very friendly either. When I told him that someone else had already helped me there was no apology for the miscommunication. He just told me to go! I suspected my car hasn’t been serviced at all. And I was right . I went back to the person who had assisted me first and she expedited the service to my car but 2 hours had already passed after my 11:00am appointment. Originally I was not going to complain because the young lady was very nice and friendly- and I understand Saturday is probably their busiest day bit when I got to my car- the same message about the washer fluid being low was still popping up upon starting the car on so I figured they had just washed my car- poorly and on the outside only. Nothing was done as how could you ignore or have missed the most basic of the messages. Anyway, the lady drove the car back to the shop and immediately replaced the water fluid but at this point I had already lost faith anything had been done to the car. More

Great Service The service was great! The people were friendly and accommodating. The service center was newly renovated and nice ambience. John was very accommodati The service was great! The people were friendly and accommodating. The service center was newly renovated and nice ambience. John was very accommodating and courteous More

Check the front end Labor is too expensive. And I never receive coupons in the mail as a long time customer.Add me to the list .I deserve it Labor is too expensive. And I never receive coupons in the mail as a long time customer.Add me to the list .I deserve it More

Left alone too long The sales person left us a lone too long, was always with someone else. I have never went to a dealer that worked like this. The sales person left us a lone too long, was always with someone else. I have never went to a dealer that worked like this. More