Route 22 Toyota

The Toyota Route 22 team was ver gentle. Specially Bernard give me a very good support to facilitate my understanding about the technical specifications and later to finalize the transaction Specially Bernard give me a very good support to facilitate my understanding about the technical specifications and later to finalize the transaction… Thank!! More

I made a down payment to buy a car but I decided to cancel the transaction but the dealer does not want to reimburse me in any way! I paid 3600 and they're just forcing me to buy every other car. Don cancel the transaction but the dealer does not want to reimburse me in any way! I paid 3600 and they're just forcing me to buy every other car. Don't take my car or insure it. the service here is terrible, they are scammers. More

Giuseppe was very professional and helpful, thank you Giuseppe for all your help well appreciated. Giuseppe for all your help well appreciated. More

I visited Toyota on 9/23 for a fuel pump recall and a check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but know check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but knowing that it could be a possibility it’s related to my fuel pump I wondered why I would have to pay that fee and I expressed I don’t think I should be charged for that especially because the fuel pump could have been the very reason for the check engine light. I explained to him my car was revving high while in park and when I paused for stops. He told me that they’ll just do the fuel pump recall and sent me on my way. On 9/27 I went back because after the fuel pump was installed and I gassed up my car, the car wouldn’t start up. The car began stalling and also still high revving. I was assigned to Jahkel Hunnighen who made me aware that I had extended power train warranty for 2 years or up to 60,000. Jahkel told me he would waive the diagnostic fee being that I was there the Friday before and that with power train warranty I shouldn’t be charged especially because my issue could very well be related to the fuel pump. He also stated that once you let Toyota fix your issue they waive the diagnostic fee anyway. I received an update from the Mechanic Marby letting me know what had to be done to my car and I wondered about the pricing and all so I went inside to see what was going on I didn’t see Jahkel so I asked John Veli since he’s the manager about my car and John was very rude and told me that I in fact should have paid for the diagnostic. He then went to Jahkel and told him to take me and talk to me because now that he’s been working with me he can continue and that Jahkel made him seem like a dick since he wouldn’t waive the diagnostic fee and Jahkel did. Jahkel then went to explain that I needed to pay for a fuel injection service and a re learn calibration which came up to $290.00. Before paying for this I asked several times is this going to stop my car from revving and fix my issue. He said yes so I agreed and payed the cost and let the repairs start. They had my car from 9am til 3:15pm. Jahkel told me when it was finished and that it was driven and it’s driving good. I drove 5 mins away from Toyota service on route 22 just to turn back around because my car was revving high and soooo loud that the service men said omg do you hear that, it’s not normal. Right away I asked Tom Carrino for the mechanic Marby that worked on my car and Marby took me for a test drive and on that drive he told me that the car will re learn how to stop revving and if the check engine light comes back on to bring the car back. The check engine light came back on before I even reached my location of 15 mins away. 9/28 the following morning I brought my car back and I didn’t even get to check in, Marby came right out where I check in and popped my hood and said I know what you need it’s called an idle air control valve and that’s $300 you can pay for the part and I can put it in free that’s all I can do and stated Tom already knew and that’s all they could do. Now how would Marby know exactly what piece my car needs now when he told me the very day before that the car will re learn and stop revving. Marby did not take my car to the back to diagnose it or even test drive it but he heard that loud revving when I pulled in. Why would they make me pay for a fuel injection service and a re learn calibration if they knew that wouldn’t stop the car from revving. I spent allday calling toyota service no answer and I’ve been calling Jahkel Hunnighen’s direct line and leaving several messages and he hasn’t answered, nor returned my calls. I also called and left a message for the manager Tom Carrino today and he didn’t even call back. I would rate this service zero stars if I could that’s how horrible the customer service is. They want to drain you of money and not fix the issue. Right now I cannot even drive my car because of them. My car is a 2019 and instead of then fixing what need to be fixed they want to be rude and try to drain me of money. I don’t even recommend anyone to buy a Toyota let alone get service from route 22 Toyota. I hope someone higher up can fix the issue. More

I visited 109 route 22 west NJ for the first time in April of 2022 when I desperately needed a new car . Amazing people and a friendly environment to be at !!! Rico the seller was Amazing from start to April of 2022 when I desperately needed a new car . Amazing people and a friendly environment to be at !!! Rico the seller was Amazing from start to finish , The finance guy was Yum yum . I noticed majority of the people in this place keep a smiley face :overall. But one personé really impact me positively : Her name is Emily Caraballo, the receptionist. If she is aware you need help , she will make sure you do not leave without her making sure you are satisfy with your request . Always on point . I noticed after the second and third time I visited the office there is something very special about her. She will literally walked to you to find out what you need and go out of her way to provide you excellent customer service satisfaction. I asked to speak to Rod Solis and requested that she gets promoted ASAP because she deserve more .Emily C is a leader filled with love and care for people. Please the next time I get there , let me hear the good news Mr. Rod Solis. You are Amazing and yes I will recommend my friends to 109 route 22 hillside NJ. More

Very pleasant to do business at Glen Toyota. We appreciate very much you having bilingual sales consultants. Jonathan Guerra answered all our questions in a very precise and clear way. We will d We appreciate very much you having bilingual sales consultants. Jonathan Guerra answered all our questions in a very precise and clear way. We will definitely will recommend family and friends. Thank you very much! Angel Samayoa More

Horrible experience here today. Went in for service and was told I had to pay for service even though I have a Toyota Bumper to Bumper Warranty. The service person was rude and not Went in for service and was told I had to pay for service even though I have a Toyota Bumper to Bumper Warranty. The service person was rude and not caring at all. Please go anywhere else but here for servicing your car please, please. More

Had a great experience w the sales rep Allen Edwards. Very good guy to work with. He explained everything and was able to answer any and all questions that I had without any hesitation. Highly recommend Very good guy to work with. He explained everything and was able to answer any and all questions that I had without any hesitation. Highly recommend if looking to buy a Toyota go to Route 22 Toyota located in Hillside, NJ. More

5 stars not given because new car didn`t come with floor mats and no full gas tank when car was delivered. mats and no full gas tank when car was delivered. More