Round Rock Hyundai

No punches pulled. Straight talk. Smooth transition from previous car to new car. Rick Tankersley was attentive and very helpful. Straight talk. Smooth transition from previous car to new car. Rick Tankersley was attentive and very helpful. More

The sales men did an outstanding job not so much the front desk. When calling the finance department and requesting Gary Fitzpatrick they did not know who he was. Please introduce new employees to your front desk. When calling the finance department and requesting Gary Fitzpatrick they did not know who he was. Please introduce new employees to your regular staff to avoid confusion. Thank you More

great buying experience easy to work with and no pressure was able to just walk in and get what I wanted pressure was able to just walk in and get what I wanted More

He was really helpful when I just moved in to Texas and desperately needed help with getting cars. Whenever I have questions even now, he was able to answer every one of them on almost anytime and that sa desperately needed help with getting cars. Whenever I have questions even now, he was able to answer every one of them on almost anytime and that saves me a lot too More

I have come in to Round Rock Hyundai for service for my previous Hyundai, so I knew I would be buying my next one here. They are friendly attentive. Everyone was apologetic about the ongoing renovations previous Hyundai, so I knew I would be buying my next one here. They are friendly attentive. Everyone was apologetic about the ongoing renovations, but we completely understood. More

They deflect service issues and warranty issue by saying they are not associated with Hyundai America despite the Hyundai name on their sign. they are not associated with Hyundai America despite the Hyundai name on their sign. More

Made an appointment with Phil McAllister a week in advance to purchase a vehicle. We had the vehicle picked. It just needed to be ordered. He cancelled on me the day before saying he was “swamped with advance to purchase a vehicle. We had the vehicle picked. It just needed to be ordered. He cancelled on me the day before saying he was “swamped with appointments” …even though I had scheduled an appointment. More

I bought certified preowned which has mileage of only 3500. Couple of hours after I picked up. It disabled. I had to call assistance and did jumpstart. When I take it to the service center, they said bat 3500. Couple of hours after I picked up. It disabled. I had to call assistance and did jumpstart. When I take it to the service center, they said battery is still good. This is my second day driving the car and occasionally I’m seeing battery low warning. A lot of hassle. More

Found what we wanted online but it was in transit. Got in touch with a salesperson and went from there. When the right car came up, we were ready to talk numbers. Before wasting time (ours or theirs), Got in touch with a salesperson and went from there. When the right car came up, we were ready to talk numbers. Before wasting time (ours or theirs), we asked if it’s possible to get an estimate for our trade with pictures and vin as is normal at almost all dealerships. They said nope, we have to come in. We drove the 30 minutes to the dealership, ended up sitting and filling out paperwork for an hour (with a toddler in tow) waiting for a trade in offer, only to be given an extreme low ball offer with no budge from them, so we walked and drove 30 min back home. Do I care that we were low balled? No. I just have a huge problem with the lack of respect this dealership has making people waste hours of their time just to receive a trade offer. How about you start running your dealership like it’s 2022 and allow preliminary offers online. Then we would’ve known that this dealership was out. Now, I won’t set foot in this dealership or another Hyundai/Genesis. Thanks for wasting 2+ hours of my time, time from my husbands workday, and making my toddler run around a construction zone. More

They offer matched my needs. Nice service and experienced. Justin was a great dealer and helpful. He answered to ours questions, and more! Nice service and experienced. Justin was a great dealer and helpful. He answered to ours questions, and more! More