Round Rock Hyundai

They deflect service issues and warranty issue by saying they are not associated with Hyundai America despite the Hyundai name on their sign. they are not associated with Hyundai America despite the Hyundai name on their sign. More

Made an appointment with Phil McAllister a week in advance to purchase a vehicle. We had the vehicle picked. It just needed to be ordered. He cancelled on me the day before saying he was “swamped with advance to purchase a vehicle. We had the vehicle picked. It just needed to be ordered. He cancelled on me the day before saying he was “swamped with appointments” …even though I had scheduled an appointment. More

I bought certified preowned which has mileage of only 3500. Couple of hours after I picked up. It disabled. I had to call assistance and did jumpstart. When I take it to the service center, they said bat 3500. Couple of hours after I picked up. It disabled. I had to call assistance and did jumpstart. When I take it to the service center, they said battery is still good. This is my second day driving the car and occasionally I’m seeing battery low warning. A lot of hassle. More

Found what we wanted online but it was in transit. Got in touch with a salesperson and went from there. When the right car came up, we were ready to talk numbers. Before wasting time (ours or theirs), Got in touch with a salesperson and went from there. When the right car came up, we were ready to talk numbers. Before wasting time (ours or theirs), we asked if it’s possible to get an estimate for our trade with pictures and vin as is normal at almost all dealerships. They said nope, we have to come in. We drove the 30 minutes to the dealership, ended up sitting and filling out paperwork for an hour (with a toddler in tow) waiting for a trade in offer, only to be given an extreme low ball offer with no budge from them, so we walked and drove 30 min back home. Do I care that we were low balled? No. I just have a huge problem with the lack of respect this dealership has making people waste hours of their time just to receive a trade offer. How about you start running your dealership like it’s 2022 and allow preliminary offers online. Then we would’ve known that this dealership was out. Now, I won’t set foot in this dealership or another Hyundai/Genesis. Thanks for wasting 2+ hours of my time, time from my husbands workday, and making my toddler run around a construction zone. More

They offer matched my needs. Nice service and experienced. Justin was a great dealer and helpful. He answered to ours questions, and more! Nice service and experienced. Justin was a great dealer and helpful. He answered to ours questions, and more! More

Great place to visit and buy a new vehicle. Comfortable with drinks offered and excellent and attentive personal service. Comfortable with drinks offered and excellent and attentive personal service. More

We purchased a new Santa Fe Hybrid last summer. The vehicle is under warranty and has had a low coolant warning light on the dash for the past 3 months even though the level is full. The service ce The vehicle is under warranty and has had a low coolant warning light on the dash for the past 3 months even though the level is full. The service center states they have no fix for this problem. I have also spoken with Hyundai corporate and they also state they have no fix for the vehicle. Customer service has been extremely poor and they have given us no timeline as to when or if the issue will be resolved. They have never offered to make this issue right in any way for us. Please take this inability to repair a new car under warranty as a caution before you purchase a new Hyundai. More

Called Hyundai Round Rock TX for service on June 23rd. 2020 Elantra having transmission issues. Next available appointment for diagnostics sometime in November. What a joke! Take your vehicle elsewhere an 2020 Elantra having transmission issues. Next available appointment for diagnostics sometime in November. What a joke! Take your vehicle elsewhere and show them what it's like to treat customers this way More

Ask to speak with a used car salesperson. I was looking online at a Passat that was sitting there for the last 5 days- and noticeably it was filthy through the pictures. Being a serious buy I was looking online at a Passat that was sitting there for the last 5 days- and noticeably it was filthy through the pictures. Being a serious buyer, I asked the sales person if he can pleas detail the car and retake pictures. He told me that what I get is what I get- and if I decide to buy then he can detail it….. ummm….. when this used to be classic Hyundai- the cars were always detailed before the consumer saw it- especially when consumers are paying double or what it is really worth…. What happened to customer service…. What a xxxxxxxxx- why would anybody buy a dirty car? Present your car good from the beginning- get rid of salesperson that make your dealership look like they don’t give a f about the people who you call customers. I just don’t get - poor customer service is just despicable when people are knowingly paying more- he then told me- we don’t have to detail cars because it’ll be off the lot anyways- lol… yeah xxxxxxx- that’s why it’s been sitting there for about 5 days now. SMH- if this is what your representation is of your dealership… jeez… More

I wanted a price quote on an e Hyundai with my Prius trade in. I do not want to talk on the phone, I wanted an email price quote. trade in. I do not want to talk on the phone, I wanted an email price quote. More