Ask for Grayson! A true advocate for the customer. ​I recently purchased a 2026 Hyundai Ioniq 5 SEL from Round Rock Hyundai, and I cannot recommend my salesperson, Grayson, enough. ​It is incredibly rare to find a car salesperson with this level of integrity, transparency, and genuine care for the buyer. Throughout the whole process, Grayson kept his promise and proved that he works for his customers, not just for the dealership's bottom line. ​If you are planning to buy a car at Round Rock Hyundai, do yourself a favor and ask for Grayson directly. He will be completely honest with you, guide you smoothly, and make sure you get a fair deal. Thank you, Grayson, for your exceptional character and help!

version: “I would like to thank Round Rock Hyundai for another great car-buying experience. A special thank you to Victor Quiñones for his professionalism, honesty, and dedication throughout the entire process. This is the second vehicle we have purchased with his help, and once again he exceeded our expectations. Being able to receive assistance in Spanish was a huge plus for our family. Employees like Victor truly make a difference and are the reason customers keep coming back. Highly recommended!

I am extremely disappointed with Hyundai Round Rock’s service department. This experience raises serious concerns about how customers are treated once the sale is complete. Our purchase experience for our 2025 Hyundai Santa Fe Hybrid was excellent—but the service side has been completely unacceptable. We had our vehicle towed there on Sunday, June 7 and left the keys in the drop box. On Monday, June 8, I called at 7:03 AM to confirm check-in. After multiple attempts, I was told I would receive a callback—no one called. I followed up again at 12:20 PM and 3:30 PM and was told the same thing each time. At one point, even the operator could not reach anyone in the service department. For an entire business day, there was zero communication or accountability. Only after escalation did I receive a call from a manager, Kimmi Sims, but this did not resolve anything. She repeatedly insisted I had already been “taken cared of,” even though I had received no updates. She also claimed she left a voicemail earlier, which is simply not true. I was told diagnostics will take 5–7 business days, leaving me without a vehicle and no support offered. When I asked about a loaner, she said they don’t provide them and that no dealership does—this is incorrect, as I’ve received one elsewhere. That response felt dismissive and misleading. I was also told the Platinum Service Coverage I purchased does not apply yet, including rental benefits. If true, this was not clearly explained at purchase and raises concerns about its value. Overall, the lack of communication, no transportation support, and dismissive, “check-the-box” handling—especially from management—is unacceptable. This was a stressful situation involving a brand-new vehicle, and I expected far better.

I think the Round Rock Hyundai dealership is the best. They were really responsive on finding just the right car for me. I give kudu’s to the finance department as all the paperwork was very understandable and timely. I would encourage people to go and check out their inventory.

I think that you have a great dealership and great service, just wanted to thank you for your service

My salesperson Kelsey made buying a new vehicle easy. Not pushy at all. Thanks, Kelsey