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Round Rock Hyundai

Round Rock, TX

4.3
1,233 Reviews

2405 N Interstate Hwy 35

Round Rock, TX

78665

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Showing 1,233 reviews

September 21, 2020

Courteous, thorough, clean shop and didn’t waste my time! Oh yeah and thanks for the car wash. the waiting room had plenty of fresh coffee and bottled water More

by Timothycrystal2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Williams roundrockhyundai.com, David Shoemaker roundrockhyundai.com, Sean Weaver
September 19, 2020

Great job! Cody always makes sure I'm well taken care of. Every single service is handled quickly and everyone concern handled efficiently. Definitely going to keep bringing my car to them! More

by Samantha Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
September 15, 2020

For the past 9 years I have always had excellent experiences with service and sales at Round Rock Hyundai. Will, Aaron and Kammi make the visit more like catching up with friends. I have never had More

by LHerri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Aguillon, Kammi Sims and ALL the mechanics and car prep folks, Aaron Hargrove roundrockhyundai.com, Adel Bssaeso roundrockhyundai.com
September 15, 2020

Everything went fine. The work started on time and it was successfully completed on time. “Kammi” the Genesis Service Specialist was friendly, professional and kept me informed throughout the process. More

by RDlyons608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamiya Sims
September 13, 2020

Clean, friendly, and well managed dealership. I tend to trust the dealership when Penske is behind it per prior experiences. It just takes a long time to book an appointment with service department, seems More

by Ardy M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Codi
September 12, 2020

Built great rapport with me, very patient, knowledgeable, able to get me a great deal with all of the features I needed, excellent customer service, and I felt like I was talking to an actual person rather t More

by theresab1134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hunt
Sep 12, 2020 -

Round Rock Hyundai responded

Theresa, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review about what a comfortable experience you had. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 12, 2020

Just 37,500 service and inspection. Couldn’t wait cuz of coved so left my phone number service agent made a point of asking for contact number. Gave my cell as . Called 2.5 hours later and was told almost More

by cookenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 13, 2020 -

Round Rock Hyundai responded

Hello, I am sorry to hear about any miscommunication during your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at michaelwilliams@penskeautomotive.com. Thank you, ​ Mike Williams General Manager Round Rock Hyundai

September 07, 2020

Brought my car in for oil change....took 2 days! After waiting for 3 hours I found out they lost my paper work. They did give me a rental to go home and had to come back the next day to get my car. More

by Jimmyoc47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept, Mike Williams roundrockhyundai.com
Sep 08, 2020 -

Round Rock Hyundai responded

Jimmy, I am sorry to hear about the length of time your appointment took and any inconvenience it may have caused. Given the opportunity, I would like to speak with you about your experience. Please email me at michaelwilliams@penskeautomotive.com. Thank you, Mike Williams General Manager Round Rock Hyundai

September 03, 2020

I can’t say enough positive comments about Rick Tankersley. He listened and Answered my many questions with clarity and patience. He was the perfect Sales person for me. I don’t like fast talk More

by Birky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Tankersley
Sep 03, 2020 -

Round Rock Hyundai responded

Thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and with the help of Rick who was attentive and patient. We value your business and we hope that you will continue to visit us!

September 03, 2020

Mark was wonderful to work with. He even delivered my car so I wouldn't have to drive back. He explained all the car features. I would definately recommend Round Rock Hyundai. More

by toymar58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hammond
Sep 03, 2020 -

Round Rock Hyundai responded

Thank you for the 5-star rating and great review! We are delighted to know that you had a good experience with us and with the help of Mark. We appreciate you recommending us and we look forward to any future visits!

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