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Round Rock Hyundai

Round Rock, TX

4.3
1,232 Reviews

2405 N Interstate Hwy 35

Round Rock, TX

78665

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Showing 1,232 reviews

December 19, 2020

I was met promptly and timely, communication was cordial and explicit to inform me of the process I’d expect. I was notified once the work was completed. The car was Covid protective, washed and waiting o More

by janeserickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory but I don’t recall his last name?
December 18, 2020

Cody was very informative in explaining my cars situation and asked me to call him at anytime if I had any questions after I picked up my car. Which I did and he responded as soon as he received my message. More

by laurietuscany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Martin
December 18, 2020

Cody was very friendly and professional. Inspection was serviced quickly and car wash Was an added bonus! Additionally his knowledge of the system was impressive. More

by Nancy Nichols/Crutcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody in Service Dept
December 18, 2020

Their salesman lied to get us in the door after we agreed we weren't going to play the games. My Daughter arrived, liked the car and proceeded to by it. Then she was told the agreed upon price was the cash More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saed Alrababah
Dec 19, 2020 -

Round Rock Hyundai responded

Bob, We price all of our USED vehicles aggressively online and provided the best deal for that vehicle within a 500-mile radius of our store. Additionally, my manager went below the recommended price point so we could help further ensure your daughter got the best price possible for her first car. We do all we can for our guests and it's a goal to move our inventory as quickly as possible, but we cannot make the offer you would like to happen. I understand the circumstances are not ideal and wish you the best in your search. Feel free to reach out to me at michaelwilliams@penskeautomotive.com if I can assist further. Thank you for your time. Best, Mike Williams General Manager Round Rock Hyundai

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Dec 24, 2020 -

Bob responded

Mr. Williams that is not what happened nor was it my intention to get a deal so great for my daughter that was not reasonable. I gave your salesman a price and asked that we not play games with each other. He then responded saying he could make it happen so I then sent my Son and Daughter all the way across town to drive then purchase the car for the agreed-upon price if she liked it. Once she drove it she called me and asked what she should do, I said we already agreed on the price and to go in and buy it. I then got a call from my Son saying the agreed-upon price was a cash price only. You and I both know that is total xx but you can spin it however you see fit. Chase called and explained his guys would never do that and I said I can send him if the text if he would like. I told him I am sure you made most of your money on the front end of that trade-in and I went up to $1400 and he went down a measly $400 making us $600 apart. I would think on general principle a deal should have been made but it wasn't so I sent the kids back across town and made a deal that was fair without the drama. I would suggest not playing the "CASH- PRICE' games in the future to get potential customers in the door. Neither I nor my family will ever be back! Regards, BP

More
December 04, 2020

The experience was Amazing! I was window shopping that day and I ended with a beautiful 2020 Elantra the best dealership that I had on the last 15 years!😀 More

by mxtian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The financial person Cory did a fantastic job too , Adel Bssaeso roundrockhyundai.com
Dec 04, 2020 -

Round Rock Hyundai responded

Thank you for that great review! If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

December 03, 2020

Great customer service provided by Adel! Very friendly and helpful on meeting the customers needs and requests. Would recommend him to anyone searching for a new vehicle! More

by kaitlyntaylorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adel Bssaeso roundrockhyundai.com
Dec 04, 2020 -

Round Rock Hyundai responded

Thank you for this excellent review, Kaitlyn! It was a pleasure to work with you, and we look forward to working with you again in the future.

December 02, 2020

This is was our second vehicle purchased through Johnny C. He was very helpful and informative. The overall purchase was seamless both times. Would definitely return in the future. More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Choe roundrockhyundai.com
Dec 03, 2020 -

Round Rock Hyundai responded

Thank you for the great review Jose. We will be sure to thank Johnny for providing you with informative service. We look forward to working with you again.

November 29, 2020

Cody the service advisor was so friendly and extremely helpful. I was told it would take about 2 hours and I was surprised it was about 45 mins. More

by teresabranch3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car
November 27, 2020

Everyone was very friendly and helpful through the whole car buying process. Ty was our salesman and he was very patient with us as we took the time to decide which vehicle we wanted. He was informative and More

by kamundson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Grant
November 26, 2020

Professional service! Great customer service, my vehicle was serviced and I was kept informed on the progress and provided an estimate of charges before they started the work! More

by Amy M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kammie Sims
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