Round Rock Hyundai

I went to the dealership to buy a new Azera. I worked with a great salesman and everything went well. He had to go home early so I was left with another salesperson and that's where it went downhill! F with a great salesman and everything went well. He had to go home early so I was left with another salesperson and that's where it went downhill! First, I was waiting for my paperwork to be completed and was passed by an employee who stared me down. I asked him, "why you frowning" at which point he said, "I ain't frowning, what the xxxx is it to you!" He then stood there and stared at me until I walked away. I found the floor manager, Bo Lusher and explained the situation. He didn't seem surprised, for some reason, but was calm and friendly. I asked him to remove the employee until I finished my transaction. He said fine but 20 minutes later the employee who accosted me returned and sat at the table next to me! The store Manager, Mike Williams, was out of the dealership celebrating his daughter's graduation. When he returned, Bo asked me if I'd like to speak with Mike. It was at that point Bo told me the offending employee's father had just died so I said, "just drop it then". He asked me to talk with him anyway. I went in Mike's office and it was at that point he began blaming the situation on me and stating the other sales person with whom I was working felt uncomfortable working through the transaction and wanted to be replaced. I had to ask for the keys to my car several times before they finally gave them to me. Mike followed me around the dealership several times continually engaging me in aggressive conversations. I then asked him, "Isn't the customer always right?" He said, "No". I said, "I'll just call Hyundai USA and let them deal with the situation, what do you think will happen". He said, "I'll make it go away." I finally got my keys and asked if I could leave my old car there overnight so I could arrange to pick it up later. Bo then stated, "it might be safer if you took it elsewhere". Funny thing is the employee accused me of calling him a name. I then asked the manager to remove the camera evidence of our conversation and review it to see if what I was telling him was, in fact, the truth. He said he would but then said they weren't operational and he wouldn't be able to review the situation! I can't make this kind of thing up, trust me. I can't believe this happened and I would have left without purchasing the car if I hand't had the deal almost completed and they had the new car I wanted. I will say the guys in service I met were professional and their new dealership was impressive. Bo did everything he could to manage a horrible situation and was as helpful as he could be considering the situation. I would never go back there anyway but it was recommended I take my service elsewhere. I certainly hope, if you go there, you NEVER experience this type of treatment. Good Luck! More

This is our 3rd Hyundai from this dealership and we've always been happy with the sales and service staff. We always get our servicing done at the dealership. Great group of people. Just helpful enough always been happy with the sales and service staff. We always get our servicing done at the dealership. Great group of people. Just helpful enough to not make you feel pressured to buy. More

Mark was very helpful. The dealership is a bit small for the amount of customers that were there at the time but I thought they did a great job. Paperwork could have been done faster had there been more emp the amount of customers that were there at the time but I thought they did a great job. Paperwork could have been done faster had there been more employees/offices available. I love my new Tucson :) More

This is the 3rd Hyundai I've purchased from Eiji Evans at Round Rock Hyundai. Eiji makes it easy for me to skip the haggling get the bottom line quickly. I'm so glad to have found a salesman that I can tru Round Rock Hyundai. Eiji makes it easy for me to skip the haggling get the bottom line quickly. I'm so glad to have found a salesman that I can trust to help me find a fast and fair deal. While I was recovering at home from red light runner collision, Eiji even offered to drive vehicles to my house to help me evaluate my options. I'm happy to bring Eiji my business for all future purchases. More

I had an appointment with internet specialist, Mark Cheatham, but he was not in at the appointment time. We had to wait for around 15 minutes before someone even helped us. Then, another sales person, Cheatham, but he was not in at the appointment time. We had to wait for around 15 minutes before someone even helped us. Then, another sales person, Yakila Hollins, helped me. First, I ask him for a 2012 Sonata and he brings up a quote form for 2013 Sonata. Then, after jerking me around for about one and a half hours, I left the dealership WITHOUT A QUOTE for Sonata or a value for my trade-in. I did not even come to test drive. I just came in for a quote and trade-in value. I drove all the way from South Austin to Round rock, only to hear that I cannot get a quote since I was not willing to commit the same day, If a dealer is not willing to give the basic details : base dealer price and trade-in, I am not sure what kind of business practices are these in a car dealership... This is my first new car purchase and I am definitely tired of these sales gimmicks. More

I highly recommend internet sales to buy a car from this dealership and Eiji Evans made it quick and easy. Eiji got me the car I wanted at the price I can afford. I live 2 hours away from Round Rock Hyund dealership and Eiji Evans made it quick and easy. Eiji got me the car I wanted at the price I can afford. I live 2 hours away from Round Rock Hyundai but I have bought my 3 other cars from Round Rock Toyota and I love this dealership. I have to say Eiji have made this sale very easy for me. I told him what I'm looking for. I drove into town, signed the papers for my car w/ no hidden extra fees. I was so happy when I saw my Tucson limited and I drove off a very happy consumer. Thank you Eiji for finding what I was looking for and more w/in the price range that I wanted. Thank you Jeff for showing me how all the features work. My first SUV w/ all the bells and whistles and I LOVE, LOVE, LOVE it!!! More

Wonderful customer service!!!! I would highly recommend this dealership!!! Everyone was extremely friendly, knowledgeable and I didn't feel like I was a fish in a shark tank like you do at most dealerships this dealership!!! Everyone was extremely friendly, knowledgeable and I didn't feel like I was a fish in a shark tank like you do at most dealerships! No pressure and I love my new Tucson! More

I have bought two other cars from Round Rock Hyundai in the past and received a mailer about a trade-in offer on a new Hyundai. I contacted them via email and received an email back the same day from Eiji the past and received a mailer about a trade-in offer on a new Hyundai. I contacted them via email and received an email back the same day from Eiji Evans in the internet sales department. I told him I am a very busy single mom and did not have a weekday or weekend to spend hours at the dealership discussing a new car. I had already looked at the Veracruz before when I bought my last Santa Fe and I asked him what I could do to trade in my Santa Fe for a new Veracruz, which is bigger. I explained my current loan balance and payment. We discussed the details back and forth and he gave me all the car's specs and pricing info as well as dealing with my trade-in. All on email! When I was finally comfortable with the pricing, loan rate and trade-in offer, I arranged to test drive the actual car I'd get and Eiji's partner Jeff Green was there to walk me through it. He had my trade-in appraised and got some basic info from me that night and I was out of there in 30 minutes since I had to pick up my daughter. I made an appointment for the next weekend morning to go back to pick up the car. I was able to get there early and Jeff and Eiji had everything ready to go so I was in and out of there in 2 hours. I'm so pleased with the treatment and kindness of Jeff and Eiji and would recommend them and RR Hyundai to anyone who asks me about my fine new car. More

Round Rock Hyundai and Jeff Karnes did everything to make it easy for us to make our last purchase! We enjoyed working with them and highly recommend them to anyone. it easy for us to make our last purchase! We enjoyed working with them and highly recommend them to anyone. More

I had a great experience and satisfaction when I purchased my Hyundai at Round Rock Hyundai. The sales agent was very profetional and very informative about the car, I highly recommend this dealersh purchased my Hyundai at Round Rock Hyundai. The sales agent was very profetional and very informative about the car, I highly recommend this dealership for their way of doing bussines and treating their customers. More