Round Rock Hyundai

I had an appointment with internet specialist, Mark Cheatham, but he was not in at the appointment time. We had to wait for around 15 minutes before someone even helped us. Then, another sales person, Cheatham, but he was not in at the appointment time. We had to wait for around 15 minutes before someone even helped us. Then, another sales person, Yakila Hollins, helped me. First, I ask him for a 2012 Sonata and he brings up a quote form for 2013 Sonata. Then, after jerking me around for about one and a half hours, I left the dealership WITHOUT A QUOTE for Sonata or a value for my trade-in. I did not even come to test drive. I just came in for a quote and trade-in value. I drove all the way from South Austin to Round rock, only to hear that I cannot get a quote since I was not willing to commit the same day, If a dealer is not willing to give the basic details : base dealer price and trade-in, I am not sure what kind of business practices are these in a car dealership... This is my first new car purchase and I am definitely tired of these sales gimmicks. More

I highly recommend internet sales to buy a car from this dealership and Eiji Evans made it quick and easy. Eiji got me the car I wanted at the price I can afford. I live 2 hours away from Round Rock Hyund dealership and Eiji Evans made it quick and easy. Eiji got me the car I wanted at the price I can afford. I live 2 hours away from Round Rock Hyundai but I have bought my 3 other cars from Round Rock Toyota and I love this dealership. I have to say Eiji have made this sale very easy for me. I told him what I'm looking for. I drove into town, signed the papers for my car w/ no hidden extra fees. I was so happy when I saw my Tucson limited and I drove off a very happy consumer. Thank you Eiji for finding what I was looking for and more w/in the price range that I wanted. Thank you Jeff for showing me how all the features work. My first SUV w/ all the bells and whistles and I LOVE, LOVE, LOVE it!!! More

Wonderful customer service!!!! I would highly recommend this dealership!!! Everyone was extremely friendly, knowledgeable and I didn't feel like I was a fish in a shark tank like you do at most dealerships this dealership!!! Everyone was extremely friendly, knowledgeable and I didn't feel like I was a fish in a shark tank like you do at most dealerships! No pressure and I love my new Tucson! More

I have bought two other cars from Round Rock Hyundai in the past and received a mailer about a trade-in offer on a new Hyundai. I contacted them via email and received an email back the same day from Eiji the past and received a mailer about a trade-in offer on a new Hyundai. I contacted them via email and received an email back the same day from Eiji Evans in the internet sales department. I told him I am a very busy single mom and did not have a weekday or weekend to spend hours at the dealership discussing a new car. I had already looked at the Veracruz before when I bought my last Santa Fe and I asked him what I could do to trade in my Santa Fe for a new Veracruz, which is bigger. I explained my current loan balance and payment. We discussed the details back and forth and he gave me all the car's specs and pricing info as well as dealing with my trade-in. All on email! When I was finally comfortable with the pricing, loan rate and trade-in offer, I arranged to test drive the actual car I'd get and Eiji's partner Jeff Green was there to walk me through it. He had my trade-in appraised and got some basic info from me that night and I was out of there in 30 minutes since I had to pick up my daughter. I made an appointment for the next weekend morning to go back to pick up the car. I was able to get there early and Jeff and Eiji had everything ready to go so I was in and out of there in 2 hours. I'm so pleased with the treatment and kindness of Jeff and Eiji and would recommend them and RR Hyundai to anyone who asks me about my fine new car. More

Round Rock Hyundai and Jeff Karnes did everything to make it easy for us to make our last purchase! We enjoyed working with them and highly recommend them to anyone. it easy for us to make our last purchase! We enjoyed working with them and highly recommend them to anyone. More

I had a great experience and satisfaction when I purchased my Hyundai at Round Rock Hyundai. The sales agent was very profetional and very informative about the car, I highly recommend this dealersh purchased my Hyundai at Round Rock Hyundai. The sales agent was very profetional and very informative about the car, I highly recommend this dealership for their way of doing bussines and treating their customers. More

Very personable people at this dealer. They made the experience of buying a new car as painless as possible. Very honest people and I would recommend them to anyone. experience of buying a new car as painless as possible. Very honest people and I would recommend them to anyone. More

Want to thank everyone at Round Rock Hyundai. We were there late one evening and everyone was willing to help. Jeff's knowledge of the vehicle was excellent, which of course helped us in making our deci there late one evening and everyone was willing to help. Jeff's knowledge of the vehicle was excellent, which of course helped us in making our decision. Thank you Jeff Karnes. Tony and Samaris Quintana More

This past week I called the main number. I had questions regarding my vehicle, and asked if I could speak to someone in the service department. The lady operator transferred me to a gentle name kqendall Ow regarding my vehicle, and asked if I could speak to someone in the service department. The lady operator transferred me to a gentle name kqendall Owens. He immediately put me on hold without asking me if I would like to be placed on hold. I was hold for such a long time....I hung-up. I think he forgot that I was on hold. I did not call back, I ended up contacted another dealer. For the future, some people do not like to be placed on hold, (i am one who does not) especially when I am not asked. Please advise your people to be more considerate of the customer when transferring and placing them on hold. I will not contact your location again. Thank you Jeff Richardson More

My experience at Round Rock Hyundai was superb. It was the second Hyundai dealership I visited, and they far exceeded the first place I visited. Eiji and Robert took excellent care of me, and made me fee the second Hyundai dealership I visited, and they far exceeded the first place I visited. Eiji and Robert took excellent care of me, and made me feel like they were on my side, supporting me through the entire car buying experience. If you are looking for a dealership that will treat you right, go to Round Rock Hyundai and ask for Eiji and Robert. They are the best! More