Round Rock Hyundai

Best car buying experience in 40 years. Chris was extremely knowledgeable, asked questions to determine my needs, and made the whole buying process the easiest car purchase in my 40 years of Chris was extremely knowledgeable, asked questions to determine my needs, and made the whole buying process the easiest car purchase in my 40 years of car buying. I not only got great service but also got a great price without having to haggle. Overall a great experience. I love my 2015 Sonata. More

New Tuscon I went to the dealership knowing what I wanted. The sale was smooth and easy. I am enjoying the car. When I noticed some pin stripes were peeling off I went to the dealership knowing what I wanted. The sale was smooth and easy. I am enjoying the car. When I noticed some pin stripes were peeling off Hyundai fixed them right away. More

Great Experience This was my first time buying a new car. The staff was friendly and professional and I did not feel pressured to upgrade features or buying things I d This was my first time buying a new car. The staff was friendly and professional and I did not feel pressured to upgrade features or buying things I did not need. James Curtin was great to work with. More

Great Car Buying The people were real nice and knowledgeable of there products. They treated me like they really wanted my business, not just another sale. It was a The people were real nice and knowledgeable of there products. They treated me like they really wanted my business, not just another sale. It was a great car buying experience. More

The WORST Dealer EVER!!! This is the most incompetent RUDEST dealership I have ever worked with in over 40 years of buying cars! The sales people are RUDE and incompetent and This is the most incompetent RUDEST dealership I have ever worked with in over 40 years of buying cars! The sales people are RUDE and incompetent and the managers are even worse! I was trying to coordinate an out of state purchase and they couldn't even connect with me to confirm the car was still there so I could confirm my travel plans there! After endless hours on hold, daily phone calls and emails without a response for more than 6 WEEKS, they sold the car to someone else! First they gave me 2 different prices, one if financed and another without financing, which I think is illegal. Once I addressed this, they finalized the purchase price, we were good to go. But every time I tried to arrange my trip there, they never confirmed they still had the car and REFUSED to hold it until I got there! They were also the only dealership that will not take a deposit, to avoid this anguish and they also refused to pick me up from the airport, after I'd be paying at least $400 for a one way ticket! Their genius manager's solution was: Call us from the airport right before you buy the ticket and leave and we'll try to hold the car until you arrive. Right, as if I'm buying it at the counter for over $1000 on day of travel?? This is how typically inconsiderate and calloused this dealership is towards their customers, not understanding the need for advance travel plans. I've never interacted with such an unprofessional staff who literally discourage sales. THEY SUUUUCK!!!!!!!!!!!!!!!!! If you're looking to raise your blood pressure, be aggravated, disrespected and ignored while wasting TONS of time, this is the dealership for you. More

Buyer Beware! I m sure the one employee is not the same as everyone at the dealership. but I m sure they get their motivation from management or lack there of. Very unprofessional. I own my a business as everyone at the dealership. but I m sure they get their motivation from management or lack there of. Very unprofessional. I own my a business and buy cars every couple months. I do not write reviews often. This time it is needed. If the dealership is like this employee. Do not ever buy here. If everyone at the dealership is not like him. he needs to be fired!! I v tried more than once to use this dealership and got the same person every time. I m guessing it is a small dealership ,with a small selection and not many employees. More

I went to the dealership to buy a new Azera. I worked with a great salesman and everything went well. He had to go home early so I was left with another salesperson and that's where it went downhill! F with a great salesman and everything went well. He had to go home early so I was left with another salesperson and that's where it went downhill! First, I was waiting for my paperwork to be completed and was passed by an employee who stared me down. I asked him, "why you frowning" at which point he said, "I ain't frowning, what the xxxx is it to you!" He then stood there and stared at me until I walked away. I found the floor manager, Bo Lusher and explained the situation. He didn't seem surprised, for some reason, but was calm and friendly. I asked him to remove the employee until I finished my transaction. He said fine but 20 minutes later the employee who accosted me returned and sat at the table next to me! The store Manager, Mike Williams, was out of the dealership celebrating his daughter's graduation. When he returned, Bo asked me if I'd like to speak with Mike. It was at that point Bo told me the offending employee's father had just died so I said, "just drop it then". He asked me to talk with him anyway. I went in Mike's office and it was at that point he began blaming the situation on me and stating the other sales person with whom I was working felt uncomfortable working through the transaction and wanted to be replaced. I had to ask for the keys to my car several times before they finally gave them to me. Mike followed me around the dealership several times continually engaging me in aggressive conversations. I then asked him, "Isn't the customer always right?" He said, "No". I said, "I'll just call Hyundai USA and let them deal with the situation, what do you think will happen". He said, "I'll make it go away." I finally got my keys and asked if I could leave my old car there overnight so I could arrange to pick it up later. Bo then stated, "it might be safer if you took it elsewhere". Funny thing is the employee accused me of calling him a name. I then asked the manager to remove the camera evidence of our conversation and review it to see if what I was telling him was, in fact, the truth. He said he would but then said they weren't operational and he wouldn't be able to review the situation! I can't make this kind of thing up, trust me. I can't believe this happened and I would have left without purchasing the car if I hand't had the deal almost completed and they had the new car I wanted. I will say the guys in service I met were professional and their new dealership was impressive. Bo did everything he could to manage a horrible situation and was as helpful as he could be considering the situation. I would never go back there anyway but it was recommended I take my service elsewhere. I certainly hope, if you go there, you NEVER experience this type of treatment. Good Luck! More

This is our 3rd Hyundai from this dealership and we've always been happy with the sales and service staff. We always get our servicing done at the dealership. Great group of people. Just helpful enough always been happy with the sales and service staff. We always get our servicing done at the dealership. Great group of people. Just helpful enough to not make you feel pressured to buy. More

Mark was very helpful. The dealership is a bit small for the amount of customers that were there at the time but I thought they did a great job. Paperwork could have been done faster had there been more emp the amount of customers that were there at the time but I thought they did a great job. Paperwork could have been done faster had there been more employees/offices available. I love my new Tucson :) More

This is the 3rd Hyundai I've purchased from Eiji Evans at Round Rock Hyundai. Eiji makes it easy for me to skip the haggling get the bottom line quickly. I'm so glad to have found a salesman that I can tru Round Rock Hyundai. Eiji makes it easy for me to skip the haggling get the bottom line quickly. I'm so glad to have found a salesman that I can trust to help me find a fast and fair deal. While I was recovering at home from red light runner collision, Eiji even offered to drive vehicles to my house to help me evaluate my options. I'm happy to bring Eiji my business for all future purchases. More