
Round Rock Hyundai
Round Rock, TX
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After reading some of the reviews, I wish my experience had been with sales instead of service. The service department is unorganized and both advisors I spoke to were not helpful in any way. I'm new t had been with sales instead of service. The service department is unorganized and both advisors I spoke to were not helpful in any way. I'm new to the area and wanted to take my car in to get serviced and meet the team. I pulled in and they were busy (no problem at all) however no one acknowledged anyone standing there. Once someone did, I asked a few questions and the advisor told me he didn't know the answer to anything I asked. He couldn't set an appointment for later, he couldn't tell me what was in a MPI or why it takes 3 hours minimum for an oil change. Okay... so I went a bought a part and installed it myself and then called and asked for the service manager and left a message asking that he or anyone please call me so that I can better understand how their service department works. I know I told him in the message that I know he's busy so to please just have anyone call me that could go over that information. ..... Nothing. More
Salesman was amazing, finance team not yso much.. I really wanted the extended warranty., the person helping me was RUDE and told me how n few words my new car was garbage and I needed to get it , but really wanted the extended warranty., the person helping me was RUDE and told me how n few words my new car was garbage and I needed to get it , but due to his attitude and approach I didn’t want to deal with him anymore and be done and out as soon as possible. Was my sons first car and we wanted a future dealer for the family, we will continue to look after this experience and find one we can always go buy from instead of jumping around for a purchase. More
Marcus was professional but personable and patient He Marcus was professional but personable and patient He was excited about the vehicle and showed me all the cool bells and whistles twice. I give Marcus was professional but personable and patient He was excited about the vehicle and showed me all the cool bells and whistles twice. I give him an A plus More
They are genuine and doesn't go over the MSRP like other car showroom like South Point Hyundai. I would suggest 100% to go with Round Rock Hyundai. They are the best. car showroom like South Point Hyundai. I would suggest 100% to go with Round Rock Hyundai. They are the best. More
Their internet salesman was very courteous and answered all my questions. He found a Tucson with only the options that I wanted and color I could live with. Once I got there, he explained all the tech feat all my questions. He found a Tucson with only the options that I wanted and color I could live with. Once I got there, he explained all the tech features of the car and we test drove it. The paperwork followed and he again answered all my questions. The lobby was comfortable. I appreciated that they didn’t have any mandatory add-ons, like some closer dealerships did. I was satisfied with the price I paid. It was less than comparably equipped used vehicles I had looked at online. More