Round Rock Hyundai

They had my car for almost two months - warranty work on transmission. Also, had a trim piece replaced and paid for it. I paid up front to get the clips and trim piece. When I got the car back, two clips we transmission. Also, had a trim piece replaced and paid for it. I paid up front to get the clips and trim piece. When I got the car back, two clips were still missing so I bought a box of clips and fasteners for $20 and finished the work myself. Not impressed. Additionally, I needed to bring the car back in for two recalls or the dealership wouldn’t get paid for the warranty work - so I had to make another trip. I’m much closer to Killeen but the dealership is incompetent so I’m questioning my decision to even purchase this vehicle. Oh, they also screwed up my paperwork when I went to pay for my original warranty work/trim piece replacement - they had to charge me again for the parts I originally paid for again because I was under a new customer number. I eventually got reimbursed. The only bright spot was Will Turner - a good guy and very honest! More

Hyundai reliability is terrible, quality is terrible. Avoid this manufacturer. My family has had to replace the engine on all 3 of our Hyundai's. On the 3rd one the new engine only lasted 30K miles. Wh Avoid this manufacturer. My family has had to replace the engine on all 3 of our Hyundai's. On the 3rd one the new engine only lasted 30K miles. When I took it to the dealer they declined to cover the problem saying the car was out of warranty even thought he engine only had 30K miles on it which they know because they approved the work the previous time. This dealership is also terrible. No personal service quality of any kind. They treat you like a number and have no idea who you are no matter how many times you talk to them. More

Good Deal Bad Delivery: Worked a good deal with Victor Gonzales online after several emails back and forth, he got me everything I asked for that was in control of the dealership. I was passed off to Kels Gonzales online after several emails back and forth, he got me everything I asked for that was in control of the dealership. I was passed off to Kelsey after a 3 hour drive to the dealership for delivery. The paperwork all got and went out to the vehicle and Kelsey asked I wanted to one final walk around and I agreed and all was good. Then Kelsey asked me to give him a 10 on the survey and walked off to work with another customer. We hadn't even gotten into the vehicle and he showed me nothing about the infotainment system. Luckily I was able to pair my phone quite easily but didn't know how to get the XM Channels to stay operational. Also noticed there was less than 3/4 of a tank of gas. Grabbed Kesey back and he set up the screen and didn't show me and got a porter to take the vehicle and fill it up and off he was again to the other customer. I guess I wasn't important enough. I had an appointment and didn't just show up expecting to be taken care of right away. I was told that If I didn't give Kelsey an 10 on the survey, Victors share would be cut in half. I wasn't about to have that. I made Victor aware of everything and he passed it to management. I asked him to ask them to contact me by email so I could verify some information but got nothing. After drive 3 hours home I parked the vehicle and didn't do anything with it for 3 days. I went out and checked on the accessories that were supposed to be with the vehicle and found all but one big one. There are no carpeted floor mats that I was charge 210.00 for. Something needs to happen. I need my floor mats. I don't know what else they can do for me as I am 3 hours away. This was the worst delivery I have ever had and I have had a few. More

I took my wife’s 2023 Hyundai Tucson in for routine maintenance on 7/9/2023. Will Turner was my Advisor and he was friendly, professional and extremely helpful! My experience at the dealership was maintenance on 7/9/2023. Will Turner was my Advisor and he was friendly, professional and extremely helpful! My experience at the dealership was WONDERFUL! What an Amazing place! They have a wonderful Waiting Room with a Magic Coffee Machine and the whole Staff was OUTSTANDING! My wife Loves her Hyundai and the dealership is absolutely State-of-the-art… I Highly Recommend this Dealership and Mr. Will Turner! Will is OUTSTANDING and a Honest Person… It was an AMAZING Experience! Mike Rouff USN, Retired More

Salesman was helpful and gave us as much information about the car as he knew. If was not a Hundai. about the car as he knew. If was not a Hundai. More

I bring my car in and they say they have to do a multi point inspection and they can tell me everything wrong with the car like $200 for it so I ok the service they come back and tell me the door handle point inspection and they can tell me everything wrong with the car like $200 for it so I ok the service they come back and tell me the door handle won’t open and close the door and some ignition work and tire sensor. I ok to get the ignition done and door done. 1600 dollars later I get car back and the door still won’t open. Reminder we ok them to do multipoint inspection ( brakes, upholstery , brakes, tires like everything.) my advisor says no your handle is broken we didn’t notice the door not opening . What how you had to get in car to work on it and do inspection. They would not admit I paid 300 for a door handle and they didn’t fix it. When I dropped it off the actual door handle was not broken. DO NOT TAKE YOUR CAR TO ROUND ROCK HYUNDAI. They want to charge you for a multi point inspection and then lie about what they charge you for. More

Worst dealership I have ever dealt with. They are dishonest, rude and once the sale is made they don’t care and you won’t get anywhere. Avoid it before it ruins your year! They are dishonest, rude and once the sale is made they don’t care and you won’t get anywhere. Avoid it before it ruins your year! More

DO NOT TRUST THESE FOLKS ! !! Im giving them a 1 because zero is not available i spoke with service manager and made him aware of a dire situation BEFORE paying to tow my car fr !! Im giving them a 1 because zero is not available i spoke with service manager and made him aware of a dire situation BEFORE paying to tow my car from Killeen to Round Rock. I was led to believe they understood my circumstance before we moved forward. After towing my car to this dealership it sat the entire first day without even getting checked in. After finally getting the service advisor to answer my call now I was being told a week for daignostic and up to a month for repair !! i would have NEVER spent over 200 dollars to tow a car had they been honest with me about repair time DONT trust these people they are not honest THEY WILL NOT HONOR THIER WORD More

I purchased my ELANTRA new and I cannot get it serviced at the dealer. I called and talk to Cammy service advisor. I called and made the appointment two months ahead when we took it there. They said it wil at the dealer. I called and talk to Cammy service advisor. I called and made the appointment two months ahead when we took it there. They said it will be at least three weeks before they can even look at it and if I took it back, I would lose my place in line and would have to start all over. I went to talk to the service manager when I was talking to him he wouldn’t even look up from his computer. I told him I needed my car. His response was so do all the other people. Do not buy anything from round rock you cannot get it serviced More

I purchased a car for my 18 year old son at Round Rock Hyundai for 16,000. I was looking for a safe and reliable car that he could drive. This car broke down on the 183 highway only six months after purch Hyundai for 16,000. I was looking for a safe and reliable car that he could drive. This car broke down on the 183 highway only six months after purchasing it after guaranteeing me that the car was fully inspected and safe. I spent over two thousand dollars in repairs on this car. In May the car broke down another time putting my sons life at risk again on the highway. I had the car towed to Round Rock Hyundai and again explained how this car is causing me financial and emotional stress. Additionally, my son is unable to get to school and work safely due to he issues this car has. I was told that Round Rock Hyundai, specifically Chase the used car manager, would buy it back for $8,500 (May 12th) if I got the catalytic converter replaced. Knowing I owed $10,00 on this car at the time, I was willing to take the hit to get rid of this terrible car. Sadly when I came back after getting the car fixed (one month later) the used car manager, Chase Abrego, quoted me $7,000. They showed me the blue sheet from May 12th with the original offer and said that the car needs more work and the price was changed. We didn't even drive this car except to get it fixed and back to Hyundai. This company lied to me to get me to go get the car fixed and then offered $1,500 less. After reading the latest google reviews, it appears that this behavior is common for this company. More