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Big Star Hyundai - Service Center

Friendswood, TX

4.3
802 Reviews
Call Service Center (281) 819-4846

802 Reviews of Big Star Hyundai - Service Center

Sort by
April 19, 2025

As always a good experience. Respect-timely-friendly. As always kindly. Paul served us before & friendly. More

by lorraine050150
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
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April 18, 2025

The dealership is always well maintained and clean. The employees are always friendly and helpful. More

by rwwright1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

Paul got us in and out with quality maintenance service. The drop off was hassle free and we were done in no time. Thank you! More

by jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 14, 2025

Service department doesn't respond in a timely manner. Numerous calls go unanswered. Was never offered a loaner. Diagnostic test give no information and no one including the service technician have any id More

by mrsdrac
Recommend Dealer
No
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Vasquez
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Apr 15, 2025 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

April 13, 2025

Bryan was awesome and the service that was requested was provided in a timely manner. I will be using you all for my needed services. More

by yoli.elizondo3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 12, 2025

Everything good no issues professional and nice ok ok ok ok ok ok ok ok ok More

by tmjohnson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 10, 2025

He was extremely helpful and it was a pleasant overall experience Very helpful & pleasant More

by lulla.fulla
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 11, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 08, 2025

I came in for a fob. .waited 3.5 hrs to be told they dont have one...came back again and waited 2.5 hrs for a FOB!!?? More

by lisacrawfordandfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Big Star Hyundai responded

Thank you for sharing your feedback. We sincerely apologize for the unacceptable waiting times you encountered while trying to obtain a new key fob. We absolutely agree that this is far from the level of service we aim to provide. This is not the experience we want our customers to have, and we understand your frustration. We are taking your feedback very seriously and will be looking into the reasons behind these experiences to identify areas where we can improve our processes and ensure this does not happen again. Thank you again for bringing this to our attention. Your feedback is valuable as it helps us improve our services. We hope to have the opportunity to provide you with a much better experience in the future. Kohl Young, Service Director

April 08, 2025

I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel More

by catrice yancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 08, 2025

Easy drop-off, great communication, warranty and recall fixes made, easy check-out, but overall cost was a bit high. More

by robinjmccartney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Big Star Hyundai responded

Thank you for your review.We strive to be competetive with all of our pricing to ensure our customers recieve a good value for their money. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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