Rohrich Toyota

Dishonest, Deceitful. I agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located I agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located and delivered. Rohrich pointed me to their finance application website and I said if they could match or do better I would use their financing. When my vehicle came in I arrived at the dealership and they stated I was approved for a loan equivalent to my bank offered loan of 2.49% when I asked upon arrival, being I had great credit. I agree and tried to cash out and leave the dealership with the financing approved at 2.49% from what I was told with Bank of America. Then I was hit with a very high pressure, bait and switch scare tactic to buy extended service agreements and interior/exterior protection plans. I was not interested but was told they provided total vehicle protections and if I want them I had to decide immediately to add them onto the financing and keep the resale value of my vehicle high. I was still not interested in the warranties and protection plans, I was told that the financing person said she was contacted real time by Bank of America and they dropped the rate to 1.79% due to good credit report. I was further pressured into buying the warranties, shown what high repair costs could be incurred on digital parts, and had to make an immediate decision on adding them to the financing. I was throw numbers, and told that it covers all surface, interior and mechanical problems. We also came in later in the evening near closing time, and were pressured, confused with rapid sequences of different plans costs, and did not have time to fully review the service contracts as if we decided later they could not be added onto this special financing. I agree to the warranties, and were added onto the new financing at 1.79%. I was not convinced that an agent at 8pm in the evening was online and suddenly dropped our rate to 1.79%. We are grossly mislead on the financing and extended services plans. I open one CFPB complaint that went to Bank of America they state they have no records of online real time rate negotiation with Rohrich and my loan was approved at 1.79%. The consumer fincance complaint Bank of America said they had no interaction or involvement in the financing with Rohrich, I was advised that Rohrich probably had a loan instrument approved at 2.49 percent with a different institution and had 1.79 approved by Bank of America and withheld the lower rate in order to work the selling of add ons. I had to take the vehicle back to get an exterior paint protection applied to the vehicle and an interior protection applied to vehicle. I asked my salesman, the service coordinate what they were doing and only gave me vague answers the salesman said it was a heat applied wax and scotchguard, the service coordinator did not give much info at all. I signed for rental car and came back later to pick up my vehicle. A few weeks later after the applications I found a speck about 1 centimeter in diameter on the horizontal bumper cover which is polymer not metal and flexes, upon inspecting the speck which I thought was dirt and had an orange coloration to it that offset the red paint. It was a bubble in the paint, which I touch with a cleaning rag and it flecked off. I thought being it was a new vehicle and had a paint protection plan I would just take it to get fixed. I schedule an appointment online with Rohrich service. When I brought the vehicle in for service, and started to explain my reasons the service agent without even inspecting the vehicle or letting me finish my sentence said it was a stone chip and not covered. This was contrary to what we were told by the finance manager, but he did say that Toyota should cover the paint defect, any attempts to explain the situation I was cut off by the service agent, they would not let me finish any statement I tried to make. I was told they would file a claim with Toyota and contact me in a few days as they were extremely busy. I waited a week heard nothing from Rohrich service, when I called to inquire about the claim with service before I could finish speaking or get any information I was assertively told that in my mid sentence that Toyota said it was denied, and it was a stone chip. I called Toyota directly and they said it is up to the dealer to resolve, Toyota won’t offer the customer any help and leave to the mercer of their dealer. After the way I was treated and could see when I made the appointment online for the vehicle they were waiting me with what my attorney calls the stone chip defense and that most disreputable dealers will use to avoid any repairs they are trying to get out of. I was able to argue for the refund of the addon/esc. They even withheld my money trying to lure me back to the dealership for my understanding to further humiliate me with the stone chip defense and waste more of my time. I checked the perpendicular horizontal surface behind the defect area which would be the grill and radiator, there is no damage. A stone chip on the horizontal area this size if it did hit the grill would have hit the radiator. I had to file numerous complaints that are still pending with the BBB, Consumer Finance Protection Bureau, Federal Trade Commission, and PA State Attorney General and had to consult with a Lemon Law attorney who referred to a consumer protection lawyer. They took advantage of my offering up my established bank loan, and coming in late in the evening to manipulate the rate and bait and switch with the addons and interest rates, then laid in wait when I made the appointment online and arrived at the service desk. I went back and reread my contracts and the add on paint/interior protection package it stated aftermarket products, I demand from the GM at Rohrich to provide me with a statement of what was done to my vehicle as I was given no service receipts or records of the interior/exterior aftermarket products and I also asked for a copy of the claim filed with Toyota, both request have so far been ignored. I was advised by an automotive consultant that any addons are worthless and that heat applied non manufactured aftermarket products melt away the factory clear coat and void the warranty. The auto consult also states if applied to any new vehicle before it is paid for the owner should refuse to accept the vehicle. Toyota offers no help and appears to collude and condone the dishonesty of their dealers. I will never buy another Toyota or from Rohrich, I am fighting to get another dealer to evaluate my claims, and that if any is set on the rear seat of the vehicle leaves a discoloration, and found the leather splitting on my steering wheel. More

Disappointment Salesman was rude and didn't want to take the time to build and order a new double cab Tacoma. Only wanted me to consider what they had on the lot. Al Salesman was rude and didn't want to take the time to build and order a new double cab Tacoma. Only wanted me to consider what they had on the lot. Also couldn't tell me the difference in the various models. More

Luke Wagner is best guy I recommend everyone to come here to buy the cars. They have a good deal than somewhere. Luke is the one take care me everything. He so good and funny I recommend everyone to come here to buy the cars. They have a good deal than somewhere. Luke is the one take care me everything. He so good and funny. More

Sienna XLE 2015 New Employees I dealt with were very knowledgeable, courteous and helpful. This was the sixth car purchased from Rohrich and the third Sienna. Aaron on Employees I dealt with were very knowledgeable, courteous and helpful. This was the sixth car purchased from Rohrich and the third Sienna. Aaron on the sales floor was very friendly and had a good sense of humor which made for a very enjoyable experience. They met most of the New Car Buyer's discount available from my insurance (USAA) company, but the only negative was they greatly discounted the value of my trade-in which was a 2008 Sienna. I used Toyota's used car evaluation program which calculated Good and Fair values ~$400 less than what was calculated using Kelly Blue Book's site for both ratings. Rohrich discounted the Fair value by another $250. I did get 5 years financing @ 0% interest and lifetime oil change and state inspections so that helped to offset the trade-in discount. Their close proximity to our house was another point in their favor. Susan, in the Finance Department made some good points to convince us to purchase an extended service policy. More

Stress-free purchase! When it came time to purchase a new vehicle I went straight to Rohrich Toyota. Since they had been servicing my current vehicle for years (Dave R. is When it came time to purchase a new vehicle I went straight to Rohrich Toyota. Since they had been servicing my current vehicle for years (Dave R. is an expert at getting you in and out), I knew Rohrich was the right place to go. The purchase experience was extremely pleasant and completely stress-free. My salesman, Josh, was very friendly and knowledgeable. He made follow up calls to me in the days after my purchase to see how I was enjoying the new car and see if I had any questions. The financing agent, Amy, was very friendly and extremely thorough and proficient. I would recommend Rohrich Toyota to anyone looking to purchase, hands down. More

Incompetent Service Tech's Brought by 2010 Prius here for state inspection on a Saturday. Dropped the car off Friday night. No calls, texts, emails from dealership until 3:45p Brought by 2010 Prius here for state inspection on a Saturday. Dropped the car off Friday night. No calls, texts, emails from dealership until 3:45pm on Saturday (they close at 4:00) saying to come in and pick it up. Upon pickup grinding noises were coming from brakes. Took car into local service shop one week later. On all both front and rear all pads and rotors were completely gone and rotting. Techs were absolutely amazed that any shop would give this a pass. My suspicion is that Rohrich forgot about my car, and rather than owning up to the mistake, just slapped a new sticker on the windshield and sent me on my way. Gross negligence. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE. More

Toyota RAV4 2015 new I really had a great experience with Rohrich Toyota . Guys were amazing in all aspects, whether it's about explaining the features of car or in financ I really had a great experience with Rohrich Toyota . Guys were amazing in all aspects, whether it's about explaining the features of car or in financial aspects of buying a new car. I got a real good experience and I recommend everyone. Specially C J was too good. More

Customized service I contacted Kevin Kinsella at Rohrich Toyota and asked about buying a 2015 Camry SE with navigation. We set up an appointment for two days later, and I contacted Kevin Kinsella at Rohrich Toyota and asked about buying a 2015 Camry SE with navigation. We set up an appointment for two days later, and I drove out in my new car. The 2015 Camry was the fourth Toyota I'd bought at Rohrich and the third from Kevin. Rohrich provides excellent sales and service experiences. More

Great buying experience! I recently leased a new 2015 RAV4 at Rohrich Toyota. My salesman, Corie was very helpful and knowledgeable. I am new to Toyota and new to Pittsburgh, I recently leased a new 2015 RAV4 at Rohrich Toyota. My salesman, Corie was very helpful and knowledgeable. I am new to Toyota and new to Pittsburgh, and I was extremely pleased with this dealership. No high pressure from anyone. Corie, his manager and the leasing person were all focused on giving me the best deal and a happy experience. I would highly recommend them! More

New buyer I had been dealing with Joseph Arciuolo on different Toyota cars, he informed me all kind of deals. And he helped to go with the best financing bank, I had been dealing with Joseph Arciuolo on different Toyota cars, he informed me all kind of deals. And he helped to go with the best financing bank, then I got a good deal with toyota bank financing. He was incredibly patient with me when either I couldn't decide what to do, I felt Iike I know him before. He is really friendly and helpful. From my experience, they have are a good car dealership here in Pittsburgh. More