Rohrich Toyota

Purchasing a new car The sales person, Paul, I purchased my vehicle from was very friendly, knowledgeable and made the whole process so easy I would definitely recommend The sales person, Paul, I purchased my vehicle from was very friendly, knowledgeable and made the whole process so easy I would definitely recommend my friends to purchase a vehicle there. Amy, in finance helped me get through the financing process quickly and made it all so easy to understand. More

No surprises, no hard sales tactics, great deal. I started searching for a new hybrid Rav4 to replace my 2 year old Rav4. The three dealerships I contacted used every hard sales tactic in the book t I started searching for a new hybrid Rav4 to replace my 2 year old Rav4. The three dealerships I contacted used every hard sales tactic in the book to convince me they had the 'best' price. I told Rochrich Toyota what I wanted and what I thought the deal was worth. Rohrich was able to put a deal together that was lower than what I expected, and was almost $2000 less than any other dealer I visited. This is the third new vehicle I have purchased from Rohrich. Kevin Kinsella is honest, fair, trustworthy, and sincere. More

Customer Service? HA HA HA My sales person was pretty nice, very knowledgeable, and made my first part of the sales process easy. Then there was the rest. Brad Clingan, one of My sales person was pretty nice, very knowledgeable, and made my first part of the sales process easy. Then there was the rest. Brad Clingan, one of the managers, has no respect. He talked down to me, and it seemed like he thought he could say whatever he wanted. Which in the customer service industry, is not the case. He priced the initial numbers at MSRP with no discount at all, and that is just wrong. Anybody who does any research anywhere knows that there is a market fair price. But nope, he chose the shady approach. I'm not a fan of buying a car, or the process. It only happens every few years, and I want it to be easy. It seems like the management at Rohrich Toyota are still going for the old school approach, and that is wrong. You say you're transparent, but you are shady as ever. Definitely will not be back, and I will definitely not recommend. More

Easy & friendly car buying experience Buying a car at Rohrich Toyota was a very pleasant and easy experience. Everyone there was courteous and helpful. We did not feel pressured at all int Buying a car at Rohrich Toyota was a very pleasant and easy experience. Everyone there was courteous and helpful. We did not feel pressured at all into a deal we didn't feel comfortable with. Our salesman Kevin Kinsella was so knowledgeable on the car & technology & got us all set up with our GPS & Bluetooth functions. Amy Armstrong in finances was excellent too with her expertise in helping us finance our car. . Thank you all at Rohrich Toyota! More

purchasing our new Toyota We had an excellent experience when purchasing my new Toyota! We worked with Kristen . She was absolutely caring , compassionate , and wonderful. Al We had an excellent experience when purchasing my new Toyota! We worked with Kristen . She was absolutely caring , compassionate , and wonderful. Also Brad is an excellent manager.he also made sure that we were happy with our purchasing experience. The entire staff was very friendly. If you're buying a new vehicle, go to Rohrich on west Liberty Ave. More

Great customer service Worked with Kristen and she was great. She made sure we were happy and satisfied. I recommend her because she is honest and straight forward and did h Worked with Kristen and she was great. She made sure we were happy and satisfied. I recommend her because she is honest and straight forward and did her best to make us happy. Had a few hiccups in financial but nothing that couldn't be fixed. Great dealership and would come back again. More

Service manager corrected poor customer service problem I received a card in the mail for my Toyota Matrix to resolve a recall issue. I called the number and Toyota insisted that I set up an appointment. I received a card in the mail for my Toyota Matrix to resolve a recall issue. I called the number and Toyota insisted that I set up an appointment. Rohrich made my appointment over the phone. I received 2 email confirmations. When I arrived at the scheduled appointment time, the service agent told me, "Someone should have called you. We don't have the parts for this recall and we won't have them for over 6 months." I was very frustrated that they would waste my time like this. I asked to speak to a manager and he said there was no one there. He did not give me the manager's information, but said, "Call Toyota." I said it was their fault but also Rohrich's responsibility, to which he gave me the name of the woman who set up the appointment. Several days later the service manager called me and apologized. He offered to pick up the vehicle and explained the error on their part. The employee did get in trouble for his poor handling of the situation. They did send someone out on Nov 28 to pick up my car and had the work done. I appreciate the Service Manager's work to correct this issue. It is important to report these experiences. This is horrible customer service and makes me never want to return to this location. No excuse for this. More

Great service and personal support - yet again! Just purchased our 5th vehicle from Rohrich Toyota. We exclusively work with Kevin Kinsella and continue to be pleasantly surprised at how up-front, Just purchased our 5th vehicle from Rohrich Toyota. We exclusively work with Kevin Kinsella and continue to be pleasantly surprised at how up-front, genuine, and helpful he is with the additional support of the entire Rohrich Toyota team. More

Excellent service This is the second vehicle I have purchased from Rohrich Toyota, and over the course of the last thirty years, my parents had purchased over a dozen v This is the second vehicle I have purchased from Rohrich Toyota, and over the course of the last thirty years, my parents had purchased over a dozen vehicles previously from this dealership. I have always found Rohrich's employees, especially Kevin Kinsella, to be polite, knowledgable, and helpful. Staff at Roerich were never pushy or intimidating, and always show courtesy. More

Return customer This is the second car we bought there. There was no pressure to buy. The found me just the I wanted when a few other dealerships said there was no av This is the second car we bought there. There was no pressure to buy. The found me just the I wanted when a few other dealerships said there was no availability. I was surprised when they found the perfect car. More