Roger Beasley Mazda South
Austin, TX
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260 Reviews of Roger Beasley Mazda South
I’ve been going here for 5 years and this was my first truly bad experience and I’ll be looking elsewhere in the future. My tech was Gavan Carmona and my Service Advisor was David Castillo. In short, avoi truly bad experience and I’ll be looking elsewhere in the future. My tech was Gavan Carmona and my Service Advisor was David Castillo. In short, avoid these two like the plague. They’re both scammers recommending work that’s not necessary and providing deceitful estimates. I was in for a 55k mile oil change and they recommended new wipers (they replaced them when I got my inspection there just 3 months ago), a battery, a coolant flush, serpentine belt, tensioner, and water pump belt. I said no On the battery and wiper blades because I can easily do that myself. I replaced all the rest after being told the estimate would be about 300-400 for the work and because they’ve been reasonable in the past. I’m short, the work cost $700 (nearly double the verbal estimate) and after research the belts are supposed to last 90k miles. Finally, when I got home and replaced my wipers they were nearly new. No dry rot, no cracks, nothing. These two are scammers recommending unnecessary work and giving false estimates. They should be investigated by Mazda and gotten rid of because they’re ruining what was previously an honest business. More
By far, the absolute best car buying experience I have had! Sales associate (Vince) was knowledgeable, experienced, customer focused and transparent throughout the process. Highest Recommendation! had! Sales associate (Vince) was knowledgeable, experienced, customer focused and transparent throughout the process. Highest Recommendation! More
Absolute nightmare to deal with we bought a used car out of state. They don't return phone calls. There is no communication and I still have not received plates for my car. The temporary one expired and it of state. They don't return phone calls. There is no communication and I still have not received plates for my car. The temporary one expired and it took several phone calls with no response back to get a new temporary plate. There is absolutely no communication whatsoever. Still waiting for them to respond. I'm sad to say I love the car but would never have bought it if this would be the "customer service" that would be provided. Very disappointing process. More
Mark Klingele did a great job and made the purchasing experience easy. I would recommend Roger Beasley for anyone looking for a new Mazda. Thank you! experience easy. I would recommend Roger Beasley for anyone looking for a new Mazda. Thank you! More
I had a great buying experience at RB Mazda South. LeeAnne and the online sales managers were super helpful with providing me all the car info and LeeAnne showed me a lot of the cool new features in t LeeAnne and the online sales managers were super helpful with providing me all the car info and LeeAnne showed me a lot of the cool new features in the car and even helped me setup the carplay. Josh was great too and made the financing portion quick and easy. Overall great experience and would definitely recommend it!!! More
I have been calling to speak to the service department all morning. Every time I call to speak to them, the secretary asked me what my specific problem is. I don’t call the service department to talk to t all morning. Every time I call to speak to them, the secretary asked me what my specific problem is. I don’t call the service department to talk to the secretary, I called to talk to service manager. I get asks if my car is in there or getting set up for service, but all I have is a question. The last time I called the woman said something that sounded like,”enjoy holding,” and then put me on hold. Your service department people suck. More
Awesome, professional, therough, quality care I was gifted a Certified Preowned, 2015 Mazda 5. The Service Department have been wonderful professionals! They send maintenance reminders email and I was gifted a Certified Preowned, 2015 Mazda 5. The Service Department have been wonderful professionals! They send maintenance reminders email and text. When my car is there being serviced they send me an video/audio text update on what they are doing to my car and what their assessments are that I might not know about. My certified preowned vehicle warranty was worth every penny. They gave me quality service the entire time. When my warranty finally expired this year they continued to treat me life a valued customer and offer me affordable prices on repairs. As a retiree on a fixed income I really appreciate that. They have taken such good maintenance repair carevon my M5 that it continues to drive like a brand new car! You should buy a Mazda from them and see that I am telling the truth. Honest, prompt, reliable, affordable maintenance done by experienced professionals! More
Eric and Mo where awesome I saw a vehicle online and Mo was so helpful to my needs. He waited for me to arrive and let me do a test rive. He was open to other options as well. I saw a vehicle online and Mo was so helpful to my needs. He waited for me to arrive and let me do a test rive. He was open to other options as well. I highly recommend anybody looking for a new SUV. More
My experience with Mazda South was excellent throughout my new car buying experience. Thank you Carlos for going above and beyond while working with me. I am very happy with the service and with my new car my new car buying experience. Thank you Carlos for going above and beyond while working with me. I am very happy with the service and with my new car! More
As always- Friendly, knowledgeable staff & great service New service advisor (Nathan) a great help diagnosing a windshield washer issue and overall great regular service. In and out in less than 3 hours... New service advisor (Nathan) a great help diagnosing a windshield washer issue and overall great regular service. In and out in less than 3 hours... More