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Roesch Ford - Service Center

Bensenville, IL

4.5
209 Reviews

209 Reviews of Roesch Ford - Service Center

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July 05, 2025

Got my vehicle back at a reasonable time, everything was taken care of. Thanh you More

by goguy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We’re glad we could return your vehicle promptly and take care of everything for you. Your satisfaction is our priority—thanks for choosing Roesch Ford!

July 05, 2025

Brandon the service manager went above and beyond when Ford cust service would not help us w a 7 year old car and good will program . Not happy w Ford but I am w Brandon an his great customer service an a More

by Carol Menotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Coriell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re sorry to hear about the challenges with Ford customer service, but we’re proud that Brandon and Alex stepped up to help you through the goodwill program. Their dedication to getting your truck back to you ASAP is exactly the kind of service we aim to provide. We appreciate you choosing Roesch Ford and look forward to assisting you again!

July 04, 2025

Brandon and Diego went above and beyond! I had an issue because of timing and parts not being available but they made it happen for me. Thank you thank you thank you More

by MATTHEW.CARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Coriell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re so glad Brandon and Diego went above and beyond to make it happen for you despite the timing and parts challenges. Your patience and trust mean a great deal to us—thank you, thank you, thank you for choosing Roesch Ford!

July 01, 2025

The overall experience was vey good. Biggest issue was finding the right place to leave the car after hours More

by RICHFREY86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We’re glad to hear your overall experience was very good, and we appreciate you letting us know about the after-hours drop-off confusion. We’ll work on clarifying our after-hours parking instructions to make it easier next time. We value your business and look forward to serving you again!

June 26, 2025

Please look at Inv#FOCS220671 miles on truck is 35,735. needed $10,000 recommended work. We had the works done meaning oil change tire rotation and check all fluids. The only thing that was done was the More

by HBWATERCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

We have used Roesch Truck a few times for our RV and we feel comfortable with the work provided as well as the good communication between their service department and us. More

by SPIRO.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your continued trust in Roesch Truck! We’re delighted to hear you feel comfortable with the quality of our work and the communication from our service team. Your confidence means a lot to us, and we look forward to assisting you and your RV again in the future!

June 21, 2025

Diego provided exceptional friendly and courteous service, fully understanding of all of my service needs. And the valet pick up and drop off service is great and very convenient which is most appre More

by KMCOLLINS813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

We’re so grateful for your feedback! It’s wonderful to hear Diego delivered friendly, attentive service and fully met your needs. We’re also glad our valet pick-up and drop-off added that extra convenience for you. Your satisfaction is our top priority, and we look forward to caring for your vehicle again soon!

June 20, 2025

Alex kept us informed and explained what was done and what was needed. Everyone very friendly. More

by slpanda2
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We’re glad Alex kept you informed and explained everything clearly. Our team takes pride in being friendly and transparent. We look forward to serving you again!

June 19, 2025

Diago was very nice. He helped very much a good employee I would go back to More

by debmfp
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your kind words! We’re glad Diego could assist you and make your experience a positive one. Your feedback means a lot, and we look forward to welcoming you back to Roesch Ford!

June 19, 2025

I have bought several cars from Roesch over the years. They arent my only choice but they are my first choice. I cant speak enough about their service, past and present. More

by RKG618
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

We truly appreciate your continued trust in us over the years! It means so much to be your first choice for both sales and service. Thank you for your loyalty, and we look forward to supporting you in the future!

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