Roesch Ford - Service Center

Helpful. Fast pleasant to deal with. Good experience would recommend to friends and or fanily Fast pleasant to deal with. Good experience would recommend to friends and or fanily More

I enjoyed my entire experience working with everyone at Roesch Ford. I starred by working with Paul to discuss the terms to buy the vehicle and set up the date to purchase a vehicle. Paul was very responsi Roesch Ford. I starred by working with Paul to discuss the terms to buy the vehicle and set up the date to purchase a vehicle. Paul was very responsive and diligent in keeping me up-to-date on the process and made sure that the transaction went smoothly. When I came to the dealership, I met Dave Roesch and he was very friendly. While my vehicle was going through its final inspection, I was able to handle the financial portion very quickly. The entire staff at Roesch Ford was very helpful in making sure that the vehicle was exactly what I wanted and that everything went smoothly. I highly recommend going to this dealership. More

Smooth and easy great people… I go no where else for anything dealing with my truck…. anything dealing with my truck…. More

Diego is always on point, courteous and gives accurate and detailed info about service to my F150. and detailed info about service to my F150. More

The dealership itself was clean and the men’s restroom was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if the was also very clean. While waiting for my Ranger to get its oil changed, I walked the floor and the lot. Everyone asked (in a considerate way) if they could help me. When I told them my truck was being serviced, they all said “let me know if you have any questions”. Diego and the service department were very helpful and attentive. More

The staff and service have always been excellent. I have always been happy with the results I have always been happy with the results More

Alex and the service team were great as always! In and out. No fuss. No issues. True customer service In and out. No fuss. No issues. True customer service More

An appointment was easy to make. Communication was good. The cost was acceptable. Everything was professional. Communication was good. The cost was acceptable. Everything was professional. More

Alex in the Service Department is horrible. While scheduling the 1st appointment on the phone I specifically asked if a specific tire was in stock. Explained its leaking air but Im assuming it While scheduling the 1st appointment on the phone I specifically asked if a specific tire was in stock. Explained its leaking air but Im assuming it needs to be replaced if not repairable. Alex guaranteed the tire was in stock and wouldnt be a problem. Wrong after sitting in the waiting room for over an hour he came in and explained the tire needed to be replaced. But they didnt have it in stock. When i asked about the conversation he insisted I never said anything about the tire needing to be instock. Its a proprietary tire that can only be purchased threw Ford. One of the reasons I requested it. The 2nd reason was I had to take time off to come in for this appointment. Still Alex insisted I never said anything.. In the end Alex stated he would call me Monday to set up a new appointment . Monday came and went no call. No call all week. Eventually the 2nd week I contacted Alex on Tuesday (10 days later) . He forget to call. We made an appointment for that Saturday at 8:00am. Now one other concern I have with the first visit is I havent washed my car for a while the tires and rims were covered in brake dust. When I had to put air in the tire after leaving I noticed that the tire in question was never even touched. Not a smudge or any marks in order to remove the tire. How was it inspected or verified needing to be replaced if it was not even touched? When I arrived Alex was not there and my appointment was not even in the computer. Two ladies from the Service Area assisted me and were very helpful. They got me taken care of.. In the end Alex's attitude is of one who doesnt care and has no integrity .. More