Group 1 Ford of Rockwall

The staff at Group 1 was efficient and polite. They excelled my expectations. Clayton was also helpful in keeping me updated on the status of my vehicle They excelled my expectations. Clayton was also helpful in keeping me updated on the status of my vehicle More

Keith was great. He provided the needed guidance and I was able to quickly get my truck serviced without issue. Recommend He provided the needed guidance and I was able to quickly get my truck serviced without issue. Recommend More

Friendly staff and easy to make appointment. Kept me informed about my car while they were working on it Kept me informed about my car while they were working on it More

I love the way you treated me I am so happy about the service you gave me. I thank you I looked at my dashboard and seen my tire sensor was on tell me can you see about that and how much would it cost me service you gave me. I thank you I looked at my dashboard and seen my tire sensor was on tell me can you see about that and how much would it cost me More

We weren't treated by anyone on the drive as before. walked in and we were ignored. Literally had to ask what we need to do to get waited on. Advisors either talking to each other or scrolling on their walked in and we were ignored. Literally had to ask what we need to do to get waited on. Advisors either talking to each other or scrolling on their phone. Worst visit I've had since coming here!!!!!! More

Only responsive to requests. Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in e Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in everyone is very accommodating. More

Mike the customer service consultant gets 10 stars. The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had it fixed in no time. Customer service was outstanding More

Was in for a vehicle recall and for a loose visor mount. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. More