Rockwall Ford

Good service, good waiting area. Improvement would be to notify customer how to read work performed. Improvement would be to notify customer how to read work performed. More

I needed a car for my son and found a VW Jetta GLI online that was linked to Rockwall Ford.  I called Carlos Sierra, and he was extremely helpful in confirming the car was available.  I told him I was headed that was linked to Rockwall Ford.  I called Carlos Sierra, and he was extremely helpful in confirming the car was available.  I told him I was headed his way from Plano.  When I arrived, he had the car prepared for showing and was quick to show us the features and discuss the car.  Very honest and straight forward to deal with.  The next day we called to tell him we wanted to stop by to try to make a deal before looking at other options.  I explained I was willing to try to negotiate a deal on the spot, or we would head out to examine other options.  I shared some concerns about the extended warranty availability and the price I wanted to pay.  He was excellent to deal with and truly understands how to fairly negotiate a car and work with a client that prefers negotiating a deal.  After purchasing the car, I immediately took the car to a VW dealer for a transmission service as the provided Carfax did not show a complete history of this service.  The VW shop noted a dented oil pan and a tire with a bubble in it.  I called Carlos, he spoke with the Rockwall Ford team, and they agreed to take care of the concerns immediately.  I took the car back, the oil pan was replaced, along with inspection of the oil pickup to make sure all was ok.  They even replaced the bubbled tire with the same brand and size tire, so we would not have a mismatched set of tires.  I appreciate them fixing these issues AFTER purchase as it shows the integrity of this dealer.  There were no complaints and they apologized that these items were missed by their team during pre-sale inspections.  I truly believe it was an honest error and it was handled appropriately.  I was happy in my dealing with Carlos and the Sales Manager, Rob, although I do have one item that has not been resolved.  This is out of their hands, but it is worth mentioning as it does reflect negatively on the dealership.  Part of my negotiations were taking into account an offer on their website to receive a $250 Special Promotion Visa to be redeemed if I bought a used car.  I presented this and although Rob validated my purchase and redemption code, it has not been delivered to me.  When I followed up with an inquiry, Rob let me know he validated it again, but it was a third-party marketing partner.  I still don't have my promised $250 Visa Gift Card.  If it is received, I will update this review.  When it comes time for another purchase I will, at a minimum, give Carlos a call to see if he can assist me in my next purchase.  I highly recommend them both and Rockwall Ford for their customer service and integrity, although I wouldn't count on the offer presented online for a gift card with purchase when you are looking, it may not happen. EDIT 11.29.2023 - I received my $250 Visa Gift Card just as promised. Great dealership. More

Everyone did a great job. I was out and driving off in my new F150 in a few hours. I was out and driving off in my new F150 in a few hours. More

Good experience with their service department, and quick resolution to multiple car issues. Professional and all around great service. resolution to multiple car issues. Professional and all around great service. More

Quick. Affordable. No nonsense pricing. No pressure to do other services. Friendly people. Takes care of there customers Affordable. No nonsense pricing. No pressure to do other services. Friendly people. Takes care of there customers More

This has to be the best place I've every bought a truck all great sales man John bowers was great all great sales man John bowers was great More

I absolutely love my new truck! The customer service at Rockwall Ford is amazing! My salesman JJ was the absolute best experience ever! I give 10 stars and highly recommend Rockwall The customer service at Rockwall Ford is amazing! My salesman JJ was the absolute best experience ever! I give 10 stars and highly recommend Rockwall Ford if you are looking to purchase a new car. Going forward, all my cars will be purchased there! I only wish I would have known about them earlier! More

We have received excellent care, ever since we bought our new Ford Edge, back in 2014. We have used Rockwall Ford service for all new tires, oil changes, and maintenance. We are very satisfied with our vehic new Ford Edge, back in 2014. We have used Rockwall Ford service for all new tires, oil changes, and maintenance. We are very satisfied with our vehicle and service. More

The team was very professional and detailed about the issues and were able to do the repairs at a great cost. issues and were able to do the repairs at a great cost. More

I purchased my vehicle here, serviced it and had body repair done. All great experiences. repair done. All great experiences. More