Group 1 Ford of Rockwall

Only responsive to requests. Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in e Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in everyone is very accommodating. More

Was in for a vehicle recall and for a loose visor mount. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. More

Mike the customer service consultant gets 10 stars. The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had it fixed in no time. Customer service was outstanding More

The GM sucks. He promised to get back with me about a fatal flaw i the Mustang radio. That was 2 1/2 years ago. Still haven't heard from him!!!!! He promised to get back with me about a fatal flaw i the Mustang radio. That was 2 1/2 years ago. Still haven't heard from him!!!!! More

Waited to long over due to miscommunication of the reason for the visit 2 hours for the visit 2 hours More

The team is always great to work with. Labor rates high in my opinion. But service team very good Labor rates high in my opinion. But service team very good More

I love everything about ford the smell the aesthetic/vibes… the workers gotta be related to Chick-fil-A employees 🤣 they will help u out… No free car though… aesthetic/vibes… the workers gotta be related to Chick-fil-A employees 🤣 they will help u out… No free car though… More