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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,143 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,143 reviews

October 05, 2026

New to the area and my new F350 needed servicing, called Friday afternoon had appointment 1st thing Saturday morning. Awesome customer service. More

by pgrimes1148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
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October 01, 2026

Michael Leach was fantastic. Answered all my questions, kept me informed of the work being done and vehicle was done in short time More

by lee_selby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Leach
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October 01, 2026

I needed a new battery and showed up just before noon and they had it replaced and I was out at 12:30 pm… Extremely fast for a dealership More

by Cslodki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Oct 02, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2026

xxxx poor communication won’t return or answer calls wouldn’t use again or buy a truck from here. More

by J.tatum53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kieth in service really sucks won’t answer phone or return calls had to go thru his supervisor.
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Oct 02, 2026 -

Group 1 Ford of Rockwall responded

J. Tatum, I sincerely apologize for the poor communication you experienced. Your feedback is invaluable, and we strive for customer-centric service that is both reliable and trustworthy. I appreciate you bringing this to our attention, and I would love the opportunity to discuss this further and regain your trust.

Oct 02, 2026 -

J.tatum53 responded

I would remove Kieth from his position the one time I did talked to him he blamed management on making him do everything by himself. You list a fleet and a custermer here how many more have yall lost and don’t know about.? Was really considering look at y’all’s trucks until now

September 30, 2026

Excellent work. Fast turnaround. Knowledgeable. Yada. Yada. Yada yada yada. Butta bing. Butta boom yes More

by lee_selby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Leach
Print
September 30, 2026

Group 1 is helpful, communicative, and professional. I drive 20-30 minutes to this specific location to get maintenance on my car. More

by baileigh.millender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier, Alejandro
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Oct 02, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2026

If you are in the market for a new vehicle, then look no further. Rockwall Ford is amazing and led byGM Jeff Hicks. We just purchased our 4th truck from them and Misty Day provided excellent sales service More

by Greg K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff xxxx and Misty Day
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Oct 01, 2026 -

Group 1 Ford of Rockwall responded

Hi Greg, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2026

Was greeted immediately when I arrived at the dealership, vehicle was service alot faster than expected. I would definitely recommend using Group 1 in Rockwall Texas More

by Martincj33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Oct 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 29, 2026

Was able to drop off at a moments notice. Excellent and professional customer service by all employees. More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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Oct 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2026

Great facility that offers high quality service. Great customer interaction and communication. Goes the extra mile to make sure needs are met and are efficient in terms of time. More

by Contact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Print
Oct 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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