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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,185 Reviews
Call Dealership (972) 290-2200
View Awards

990 E I-30

Rockwall, TX

75087

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Showing 2,185 reviews

November 04, 2026

Merri took very good care of me. She was very courteous and responsive through the whole process. More

by chail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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November 03, 2026

I’ve been to a few dealerships and this one by far is the most accommodating and helpful. More

by chris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL
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Nov 05, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 02, 2026

The folks in the service department are easy to work with the only issue is they have a strict 15 word policy for this review More

by bliptrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
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Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Thank you for your feedback! We're glad to hear you found our service team easy to work with. We appreciate your understanding of our review policy and look forward to serving you again! Group 1 Ford of Rockwall (972) 290-2200

October 31, 2026

Great experience with Rockwall Ford Service Department! Merri was wonderful taking care of our problems, being transparent and getting our truck back to us sooner than expected! Not something anyone wants More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
Print
Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Hello Brett, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2026

I like to bring my truck here for a service because I bought it in this dealership but also I like to come here because the employees treat me well. More

by Slhedez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
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Nov 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2026

So nice and helpful, the mobile team came to my house and fixed my recall, very convenient and nice More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Pope Mobile Advisor
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Nov 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2026

I was happy with how fast the work was completed. Maddy was friendly and helpful. More

by Pickem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy
Print
Oct 30, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with Maddy! Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2026

I was in and out pretty quickly with friendly staff and great communication during my visit More

by chrisderusha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Salazar
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Oct 30, 2026 -

Group 1 Ford of Rockwall responded

Hi Chrisderusha, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2026

I went in to have them diagnose a problem with my Jeep Grand Cherokee, the drivers side front wheel well was hanging low. After 5 days they emailed me a quote for close to $14,000. I was dumbfounded. More

by Whittington.Esq
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
Print
Oct 28, 2026 -

Group 1 Ford of Rockwall responded

I'm sorry to hear about the trouble you've experienced. After checking our records, it seems you might be referring to Group 1 CDJR Rockwall store that operates separately from us. If so, would you consider removing your review? If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Michael Highlen Service Director 972-290-2225

October 26, 2026

Every time I go to rockwall ford I have a solid time with the staff, if you need service head to Meri in the service center and she gon get your right More

by Kaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meri
Print
Oct 30, 2026 -

Group 1 Ford of Rockwall responded

Hi Kaden, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rockwall. We're looking forward to your next visit with us!

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