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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,189 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,189 reviews

November 12, 2026

Good people and service! My vehicle is good to go after Merri and Oscar handled the maintenance and adjustments! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri and Oscar.
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November 11, 2026

The service writer was not knowledgeable enough to know the difference between a vibration at 70 mph that was shaking a monster can out of cup holder in my truck was not normal because he doesn’t own a tru More

by Ted Fishpaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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November 07, 2026

I have been taking my Ford vehicles to Rockwall Ford for over a decade. I took my Ford Mustang in for service today. The staff were very friendly and knowledgeable. They had my vehicle in and out in less th More

by lance_allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madyson Mills
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Nov 09, 2026 -

Group 1 Ford of Rockwall responded

We're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. If you have any further questions, please give us a call. We're always happy to help!

November 06, 2026

Great customer service. I dropped my car off the night before and they called me with updates. More

by stlouis0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
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Nov 07, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2026

Merri took very good care of me. She was very courteous and responsive through the whole process. More

by chail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Nov 05, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2026

I’ve been to a few dealerships and this one by far is the most accommodating and helpful. More

by chris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL
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Nov 05, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 02, 2026

The folks in the service department are easy to work with the only issue is they have a strict 15 word policy for this review More

by bliptrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
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Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Thank you for your feedback! We're glad to hear you found our service team easy to work with. We appreciate your understanding of our review policy and look forward to serving you again! Group 1 Ford of Rockwall (972) 290-2200

October 31, 2026

Great experience with Rockwall Ford Service Department! Merri was wonderful taking care of our problems, being transparent and getting our truck back to us sooner than expected! Not something anyone wants More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Hello Brett, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2026

I like to bring my truck here for a service because I bought it in this dealership but also I like to come here because the employees treat me well. More

by Slhedez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
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Nov 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2026

So nice and helpful, the mobile team came to my house and fixed my recall, very convenient and nice More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Pope Mobile Advisor
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Nov 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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