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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,114 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,114 reviews

August 31, 2026

No issues with dealership perse, however, the staff member, Kris Wade, was condescending and rude. He completely had a toddler fit bc I neglected to tell him in advance I had a coupon. I was not aware More

by tiffany_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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August 30, 2026

Had a great experience with my first time with rockwall ford service dept. 10/10 would recommend. Madison was awesome and had great communication throughout the process More

by markschu2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Aug 31, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 28, 2026

Service was great! It was so nice that they had shuttle service! Also, they brought my truck back to my house which was really nice. All in all, a great experience! More

by Kevin Karlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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August 25, 2026

Sales staff was awesom, prompt in all phases of the sale. Very low pressure from JJ and we could tell he wanted to make sure we were happy and not just buying. I’ve bought many cars over the years from numer More

by JLF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
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Aug 30, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2026

They were easy to work with, listened to what we were looking for and made buying our vehicle a great experience. More

by wescaperton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Carder
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Aug 30, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 23, 2026

I took my Ford Maverick for an oil change, tire rotation, and engine sound check. Mary, who wrote my ticket, was friendly and kept me updated on my vehicle's status. A+ service. More

by eliza1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
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Aug 30, 2026 -

Group 1 Ford of Rockwall responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2026

Thank you for going above and beyond to get me into a new Explorer. Bradley Mitchell was outstanding and such a wonderful young man who made sure the entire process was seamless!! More

by tcrow1251
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mitchell
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Aug 21, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2026

They got me in quickly. There was a minor problem but the service advisor worked through it quickly. More

by Mdrowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Aug 24, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are glad we could help! If you're ever in need of more help, please let us know!

August 14, 2026

After waiting a really long time for a recall on my 2017 Explorer, part came in and tech came to my location and changed out. Thank you. More

by Opie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 16, 2026 -

Group 1 Ford of Rockwall responded

Hi Opie, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 13, 2026

I loved the mobile service option. It is very convenient and I have used it multiple times. More

by vince.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Aug 15, 2026 -

Group 1 Ford of Rockwall responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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