Rockwall Ford

The service department teammate I dealt with during my most recent experience has been defensive and rude. Just now she talked over me on the phone while I was trying to make a point about the current sit most recent experience has been defensive and rude. Just now she talked over me on the phone while I was trying to make a point about the current situation I find myself in. When I first brought my car in to get it inspected and to have some recall work done on it and she was checking me in, she did not smile, she was impatient, and gave me the impression she would rather be doing anything other than helping me with my car. And there was none else waiting, they were not busy that morning at all.. And my car my has had literally thousands and thousands of dollars of work done on it at this facility over the past couple of years. You would think a life time Ford customer, or any customer, would be treated like a customer that was valuable to the dealership vs. being treated like a nuisance. I just called in to advise the service department that I was charged for an inspection but that the state had no record of it. She said they would try to rectify it but spent most of the time advising me why I should not expect a positive result and it was not their fault and if I needed another inspection I would have to pay for it. $25. By the way including the work they just did and this inspection I just spent another $1600+ at their facility. After having an engine rebuilt there, and then a full crate engine replacement installed there a few short months later, on the same car, within the last couple of years…. Thousands and thousand of $’s of revenue for this dealership. And I am going to potentially get nickel and dimed for a $25 inspection? This is the antithesis of customer service and customer retention training. You need to do better either at training, or recruiting, or leading. More

Kept me informed about every problem and what needed to be done to fix it be done to fix it More

Cavelius and Carlos were very helpful and easy to talk to about my new purchase. about my new purchase. More

Trevor, Stephen & Bradley were all super helpful. However, the General Manager, Jeff, never returned my call nor replied to my email. Despite challenging circumstances involving an insurance settleme However, the General Manager, Jeff, never returned my call nor replied to my email. Despite challenging circumstances involving an insurance settlement and other factors that were out of our control, we are happy to have finalized the purchase with Rockwall Ford. More

The service writer was very knowledgeable We would recommend him to our friends. He did offer other services for the car but wasn't high pressure about it recommend him to our friends. He did offer other services for the car but wasn't high pressure about it More

Service is great and the vehicle delivery service sets them apart from the rest! The staff is very thoughtful and doesn’t xx the customer. them apart from the rest! The staff is very thoughtful and doesn’t xx the customer. More

It was simple to make an appointment. They service man came out the next day to change the oil. He was very friendly. They service man came out the next day to change the oil. He was very friendly. More

Great experience with polite and experienced staff. Made my purchase a pleasurable experience. I travelled from San Antonio and they had everything ready to sign and the vehicle ready. Signed the paper Made my purchase a pleasurable experience. I travelled from San Antonio and they had everything ready to sign and the vehicle ready. Signed the papers and out the door in less than 45 minutes. More

The team at Rockwall Ford stood out from other dealers by being responsive, straightforward and professional. Rocco is the best! being responsive, straightforward and professional. Rocco is the best! More

Terrible communication, unhelpful staff. Expect for you to know their system instead of asking you questions. Don’t have a problem in the 30 minutes before closing- they want to go home and Expect for you to know their system instead of asking you questions. Don’t have a problem in the 30 minutes before closing- they want to go home and will be rude and unhelpful More