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Group 1 Ford of Rockwall

Overview Reviews (1,828) Inventory (614)

Group 1 Ford of Rockwall

Name: Group 1 Ford of Rockwall
Address: 990 E I-30, Rockwall, TX, 75087, US
Telephone: (972) 290-2200
Rating: 4.8

4.8

1,828 Reviews

990 E I-30, Rockwall, Texas 75087

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Sales: (972) 290-2200

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Group 1 Ford of Rockwall

Rockwall, TX

Overview

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Vehicles

4.8

1,828 Reviews

Call Dealership (972) 290-2200

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990 E I-30

Rockwall, TX

75087

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4.8

1,828 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,828) Inventory (614)

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Sales: (972) 290-2200

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Showing 1,828 reviews

November 06, 2025

SERVICE VISIT

I was very disappointed in the service. We had 2 TPMS sensors out and a 3rd was out but came started working again. I wanted to replace all 4 and was told on the phone that there has just We had 2 TPMS sensors out and a 3rd was out but came started working again. I wanted to replace all 4 and was told on the phone that there has just been a price drop and they were $30 each. There was a rear toe link recall that needed to be done and needed to do a coolant flush and fill. I was told the toe links takes 4-5 hours but we should get it back the same day. I dropped it off at 7:30am and confirmed TPMS sensors were $30 each. The next day I got a text saying they found 2 TPMS sensors bad and they can be replaced for like $230!!!! That would be like $460 for 4. What happened to $30 each?? I declined that and and the car was ready at 4:00 the next day. I tested the coolant with a Prestone tester and it tested at -7 degrees, not very close to the -35 it should be at 50:50 so I came back and waited another 1:45 to get the flush and fill redone. Basically, I NEEDED 2 things done (the recall on toe links was not causing any immediate issue but I am glad that is now off of the list) and got NEITHER ONE done. Went to discount tire and got 4 sensore replaced for $272. More

by bobbyb

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Employees Worked With

Mike

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November 05, 2025

SERVICE VISIT

The battery replacement service was done at my home. Very convenient and easy to schedule. The mechanic arrived as scheduled, was very friendly and knowledgeable. Very convenient and easy to schedule. The mechanic arrived as scheduled, was very friendly and knowledgeable. More

by rpbswalls4

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Mitchell, Neil

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Nov 06, 2025 -

Group 1 Ford of Rockwall responded

Hi, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

November 05, 2025

SERVICE VISIT

They got me in on the appointment time and had my oil change completed in an hour change completed in an hour More

by seenboykin

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Don’t remember his name

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Nov 06, 2025 -

Group 1 Ford of Rockwall responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2025

SERVICE VISIT

Great service department and helpful staff. I only service my truck at this dealership. Very friendly staff. I only service my truck at this dealership. Very friendly staff. More

by Aha344

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Shea

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Nov 06, 2025 -

Group 1 Ford of Rockwall responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rockwall! If you have any further questions, please don't hesitate to reach out!

November 04, 2025

SERVICE VISIT

Fast and quick service would definitely recommend to friends and family!!! Got my truck fixed in a hurry friends and family!!! Got my truck fixed in a hurry More

by soldierpage

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

No idea

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Nov 05, 2025 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2025

SALES VISIT - NEW

Staff was friendly and professional. Made the buying experience relaxed and enjoyable, I will shop here again Made the buying experience relaxed and enjoyable, I will shop here again More

by jdurbin21

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Morris

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November 03, 2025

SALES VISIT - USED

Great experience! Stuck the the number they gave me and didn’t add on random fees. Stuck the the number they gave me and didn’t add on random fees. More

by Kshannon1204

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Cavelius Pugh

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Nov 04, 2025 -

Group 1 Ford of Rockwall responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 03, 2025

SERVICE VISIT

They are very professional and knowledgeable. Kris Wade is a great advisor he is always very helpful. Kris Wade is a great advisor he is always very helpful. More

by Jose

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Kris Wade

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Nov 04, 2025 -

Group 1 Ford of Rockwall responded

Hi Jose, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. If you're ever in need of more help, please let us know!

November 03, 2025

SERVICE VISIT

They always communicate well with initial duration of the service, any issues that have been found including the updated costs service, any issues that have been found including the updated costs More

by steve

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Javier

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Nov 04, 2025 -

Group 1 Ford of Rockwall responded

Hi Steve, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

November 01, 2025

SERVICE VISIT

Kris was a pleasure to work with. He made himself available and responded to all my questions very timely. He made himself available and responded to all my questions very timely. More

by White Lightning

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Kris

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Nov 02, 2025 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day

Group 1 Ford of Rockwall

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