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Group 1 Ford of Rockwall
Rockwall, TX
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,899 reviews
January 05, 2026
We weren't treated by anyone on the drive as before. walked in and we were ignored. Literally had to ask what we need to do to get waited on. Advisors either talking to each other or scrolling on their walked in and we were ignored. Literally had to ask what we need to do to get waited on. Advisors either talking to each other or scrolling on their phone. Worst visit I've had since coming here!!!!!! More
by ruth31261
Employees Worked With
Juan
January 05, 2026
I love the way you treated me I am so happy about the service you gave me. I thank you I looked at my dashboard and seen my tire sensor was on tell me can you see about that and how much would it cost me service you gave me. I thank you I looked at my dashboard and seen my tire sensor was on tell me can you see about that and how much would it cost me More
by Richardsonlawrence03
Employees Worked With
The nice lady with the glasses and black hair and big smile
January 04, 2026
Only responsive to requests. Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in e Often after scheduling a service, they will offer their mobile service. The technician comes to your house at no additional charge. When I do go in everyone is very accommodating. More
by ronaldg36
Employees Worked With
Jameka
January 03, 2026
Mike the customer service consultant gets 10 stars. The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had The way they do things gives me renewed hope in dealerships providing great service. Very impressed. I was traveling and had an issue and they had it fixed in no time. Customer service was outstanding More
by bobapaxton
Employees Worked With
Mike service consultant
January 03, 2026
Was in for a vehicle recall and for a loose visor mount. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. I was given a 2 hour estimate from Keith for both items and I was leaving within that window. Great work Rockwall Ford Service Center. More
by LanceK
Employees Worked With
Keith and whoever the service tech was.
January 01, 2026
The GM sucks. He promised to get back with me about a fatal flaw i the Mustang radio. That was 2 1/2 years ago. Still haven't heard from him!!!!! He promised to get back with me about a fatal flaw i the Mustang radio. That was 2 1/2 years ago. Still haven't heard from him!!!!! More
by stan
Employees Worked With
Merri
