Rockwall Ford

Merri did a really good job with my truck service and air conditioner, she kept me informed conditioner, she kept me informed More

I called the service department to schedule an oil change, I specifically asked for fully synthetic synthetic oil as I always do, however the details were not added to the service order so the service change, I specifically asked for fully synthetic synthetic oil as I always do, however the details were not added to the service order so the service guy had them put semi synthetic oil in my vehicle, I caught the mistake and called to point it out, the adviser said when I called him to ask what happened, why did you not put the synthetic oil in as directed, he told me there were no details on the service order, I told him I’ve had my vehicle serviced there numerous times and I’ve always gotten synthetic oil so he apologized and said he’d make it right which I think he did, when I looked at the receipt the vehicle on the receipt stated it was a hybrid which my truck is not, there is so much confusion going on there I will be calling the manager tomorrow to ask xxx is going on, and did they put synthetic oil in My vehicle ? Not sure I will go back after this one for service, obviously they don’t what is going on.. More

Rockwall Ford was a pleasure to work with. Larry Atherton was a very helpful sales rep, he was able to find the Bronco I wanted at a great price! Larry Atherton was a very helpful sales rep, he was able to find the Bronco I wanted at a great price! More

Dealer ship is ok but the service part is not worth any think you go in get something done and they on do half of what you pay for think you go in get something done and they on do half of what you pay for More

Very friendly staff. My representative stayed in touch with me through the whole process. Turn around process was about a week. Faster than most places I contacted. My representative stayed in touch with me through the whole process. Turn around process was about a week. Faster than most places I contacted. More

The staff was very informative and nice. They were transparent up front about all cost They were transparent up front about all cost More

Misty provided excellent support and service. Very fair and responsive….closed the trade-in and the new Explorer in about 2 hours. I would purchase another vehicle in a heartbeat from Rockwell Very fair and responsive….closed the trade-in and the new Explorer in about 2 hours. I would purchase another vehicle in a heartbeat from Rockwell Ford! More

pleasant and I do not write comments on anything. This part of the is very annoying This part of the is very annoying More

Tina was great! Today’s process took some time but she made sure everything was handled appropriately! Today’s process took some time but she made sure everything was handled appropriately! More

Merrie does well for us in the service department. They get cars in and out quick. They get cars in and out quick. More