Rockwall Ford

Merri Jordan is a service advisor and she was great and willing to help with other issues willing to help with other issues More

The service department is simply awesome! After a major problem as we were crossing the country they fit us into their schedule as soon as we arrived in Rockwall. Our service advisor Merri Jo After a major problem as we were crossing the country they fit us into their schedule as soon as we arrived in Rockwall. Our service advisor Merri Jordan kept us constantly updated and was very emphatic to our situation. Mike our diesel mechanic was just leaving when we arrived late afternoon and stayed to talk with us. It took a day to diagnose and order parts, then he got right on it to get us back on the road. Everyone was very friendly and personable in service but Merri and Mike deserve extra kudos! Thank you again. Kathy and Mike Ferree Tucson, AZ. More

Javier did a wonderful job working with my dad and I in the service department today. Great communication and the detailed video of the repairs needing to be made was excellent. the service department today. Great communication and the detailed video of the repairs needing to be made was excellent. More

I took my car in at 8:00. They took my information and told me they would call me when it was finished. They called about 3:00. I picked up the car about an hour later. Overal They took my information and told me they would call me when it was finished. They called about 3:00. I picked up the car about an hour later. Overall a painless interaction with all the work being done. Very pleased. More

First time at Rockwall Ford. Merri met us at the service center door and walked us thru the process of what they would be doing on my car and kept in touch with me throughout. It Merri met us at the service center door and walked us thru the process of what they would be doing on my car and kept in touch with me throughout. It was quick and easy, and everyone we spoke with during checkout was friendly and helpful. More

Great service speed and thoroughness. Perfect balance between the two with humility and courteousness. highly recommend. Perfect balance between the two with humility and courteousness. highly recommend. More

Very great and helpful. Very easy to understand and very fast. Would definitely recommend to anyone! Very easy to understand and very fast. Would definitely recommend to anyone! More

Always have good service at Rockwall Ford. I bought my truck there and always go back there for the oil change and tune up. Would definitely buy another vehicle from there when I am in the ma I bought my truck there and always go back there for the oil change and tune up. Would definitely buy another vehicle from there when I am in the market. More

Kris Wade service advisor is awesome from beginning to end. The dealership itself is trash. Especially the general manager Rob. He’s the dealership’s downfall. end. The dealership itself is trash. Especially the general manager Rob. He’s the dealership’s downfall. More

Price was really fair for oil change and fuel system clean. Was advised 1 1/2 to 2 hours. Took exactly 2 hours. Shop did walk around truck with video and commentary and sent when finished. system clean. Was advised 1 1/2 to 2 hours. Took exactly 2 hours. Shop did walk around truck with video and commentary and sent when finished. Nice touch. More