Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,191 Reviews
Call Dealership (972) 290-2200
View Awards

990 E I-30

Rockwall, TX

75087

Directions

By Type

Showing 2,191 reviews

November 15, 2026

I delivered my truck to the service department for the 60,000 service and was concerned about the potential of an expensive bill. However, Kris Wade took excellent care of everything making sure I knew More

by saxman2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Print
November 14, 2026

Since the dealer rolled over as group 1 I have seen a drastic change in service. Such a much better experience!! And better promotions as well!! Like always Alejandro took great care of me!! More

by kpmiller12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Print
November 12, 2026

Good people and service! My vehicle is good to go after Merri and Oscar handled the maintenance and adjustments! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri and Oscar.
Print
Nov 14, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2026

The service writer was not knowledgeable enough to know the difference between a vibration at 70 mph that was shaking a monster can out of cup holder in my truck was not normal because he doesn’t own a tru More

by Ted Fishpaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Print
Nov 14, 2026 -

Group 1 Ford of Rockwall responded

Thank you for sharing your experience. I completely understand your frustration, especially with a brand-new F-150 that has only 1,700 miles on it. A vibration as severe as you described is certainly something that deserves further attention, and I'm disappointed that we were unable to provide you with a clear answer or solution. You should not have left our dealership feeling that your concerns were dismissed or that purchasing four new tires was your only option. I would personally like the opportunity to review what happened and see what we can do to get your concerns properly addressed. Please contact the dealership and ask to speak directly with the Service Director. I sincerely apologize for your experience and hope you'll give us the opportunity to make things right.   Michael Highlen Service Director Group 1 Ford of Rockwall (972) 290-2200 mhighlen@Group1Auto.com

November 07, 2026

I have been taking my Ford vehicles to Rockwall Ford for over a decade. I took my Ford Mustang in for service today. The staff were very friendly and knowledgeable. They had my vehicle in and out in less th More

by lance_allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madyson Mills
Print
Nov 09, 2026 -

Group 1 Ford of Rockwall responded

We're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. If you have any further questions, please give us a call. We're always happy to help!

November 06, 2026

Great customer service. I dropped my car off the night before and they called me with updates. More

by stlouis0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Print
Nov 07, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2026

Merri took very good care of me. She was very courteous and responsive through the whole process. More

by chail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Print
Nov 05, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2026

I’ve been to a few dealerships and this one by far is the most accommodating and helpful. More

by chris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL
Print
Nov 05, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 02, 2026

The folks in the service department are easy to work with the only issue is they have a strict 15 word policy for this review More

by bliptrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
Print
Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Thank you for your feedback! We're glad to hear you found our service team easy to work with. We appreciate your understanding of our review policy and look forward to serving you again! Group 1 Ford of Rockwall (972) 290-2200

October 31, 2026

Great experience with Rockwall Ford Service Department! Merri was wonderful taking care of our problems, being transparent and getting our truck back to us sooner than expected! Not something anyone wants More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
Print
Nov 04, 2026 -

Group 1 Ford of Rockwall responded

Hello Brett, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
...
220