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Group 1 Ford of Rockwall
Rockwall, TX
2,041 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,041 reviews
May 24, 2026
I always bring my Expedition here for maintenance. The service team is honest, communicative, and they get the job done right the first time. 5 stars! The service team is honest, communicative, and they get the job done right the first time. 5 stars! More
by Sheila
Employees Worked With
Noah, Jonathan & Lexx
May 23, 2026
Our salesman was Alejandro and he was not the normal pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel lik pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel like I was trying to buy a car with him. He was very welcoming. There was no back and forth with the numbes like your normal car deal that always pisses me off. Overall I will buy again. More
by Richard Cave
Employees Worked With
Alejandro
May 22, 2026
Amazing as usual, dropped off truck for regular service and recall, I was able to pay online, and have truck dropped off at home, amazing customer service. and recall, I was able to pay online, and have truck dropped off at home, amazing customer service. More
by Erikfromtexas
Employees Worked With
Javier
May 20, 2026
Courteous and professional treatment is the norm at this dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by the mechanic doing the service on my vehicle. When there are required services they advise you and do not pressure you to get them done, provided they are not of a safety nature. More
by manopad
Employees Worked With
Jonathan Hobbs
May 19, 2026
Vehicle was not ready when we got there and they knew we were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail d were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail damage. People that worked there were not friendly whatsoever didn’t greet or wouldn’t even simply smile. It was the worst experience I have ever had and I’ve never had to go through so much through any purchase at a dealership before. I was very disappointed. More
by Denise
Employees Worked With
Morris Carter
May 15, 2026
Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, frie they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed. More
by heidimarie77
Employees Worked With
Juan Avalos
