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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,102 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,102 reviews

August 09, 2026

My service advisor Ozzy is always on top of it. This is the only place I’ll take my Mustang. I’ve been trading here for 20+ years thank you. More

by hufford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy
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August 06, 2026

Very friendly, good waiting area with refreshments. Courtesy transportation. Keeps customers informed with text and phone. More

by Jimgoddard3840
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have poor memory.
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Aug 07, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2026

Misti was great and communicative through the whole process. Overall experience was easy. The process was easy lots of paper work. Nice working with the same person from start to finish. More

by danosurfone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misti
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Aug 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 30, 2026

Great service and communication. Jonathon the service adviser was friendly and knowledgeable. Highly recommend their service dept. More

by Brad.Vanparys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
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Aug 01, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 27, 2026

Put my truck in limp mode and said sorry, have it towed home. They made a mistake and I had to pay for it. Diesel trucks stay away. More

by zxzx9r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jul 27, 2026 -

zxzx9r responded

I dropped of my 2015 F350 and told the sales person the def system is deleted so can you work on it? He said no problem they do it all the time. They plugged into recall computer and it went into limp mode. Then ford said you didn’t tell us it’s deleted. I told management it’s was told to salesman that it was deleted and he said I didn’t tell him. I have no reason to LIE ABOUT THAT! I pickup up truck when they said it’s ready and it was still in limp mode and they said tow it home if you can’t make????? Could not believe I was treated that way and a week before I bought a 2026 car from them for my wife. I will never suggest anyone buy or get service at Group 1 Ford in Rockwall!!!

Jul 30, 2026 -

Group 1 Ford of Rockwall responded

I apologize that your experience did not meet your expectations. We strive to provide every customer with honest , timely , and professional service. We appreciate you taking the time to share your feedback , as it helps us identify opportunities to improve. I would welcome the opportunity to learn more about What happened and see if there's anything we can do to make things right. Please contact me directly at your convenience so we can discuss your concerns.   Scott Parrish Service Director 972) 290-2200

July 25, 2026

Thanks for the good work done on my 2005 lincoln Aviator and thumbs up to Mady 👍 More

by redriver5729.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MADY
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Jul 26, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2026

They had to order a part. They worked with me to make sure I was able to get my Bronco to them as soon as the part was available. I appreciated their efforts More

by jordy4212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parish
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Jul 26, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2026

The service department was very considerate and helpful. The staff treated me with kindness and they did a great job repairing my car. More

by stang91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 24, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2026

My recent experience purchasing a new Ford Bronco Sport was so stress free. I highly recommend Group 1 Rockwall Ford. More

by vcg7726
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Harris & Armando were so great to work with
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Jul 15, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 14, 2026

Great fast, friendly and honest overall service with no pressure for unnecessary and costly repairs. More

by sdarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Jul 15, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

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