Group 1 Ford of Rockwall
Rockwall, TX
Filter Reviews by Keyword
By Type
Showing 2,122 reviews
John was awesome! He helped us find the perfect vehicle for us and helped us get the best value for our trade in. The dealership went above and beyond to make us feel He helped us find the perfect vehicle for us and helped us get the best value for our trade in. The dealership went above and beyond to make us feel valued and was transparent about everything. This was our third vehicle from this dealership. We love Ford and and we will buy from this dealership again. More
No issues with dealership perse, however, the staff member, Kris Wade, was condescending and rude. He completely had a toddler fit bc I neglected to tell him in advance I had a coupon. I was not aware member, Kris Wade, was condescending and rude. He completely had a toddler fit bc I neglected to tell him in advance I had a coupon. I was not aware of the policy to present at checkin instead of checkout. However, I did check the box online when scheduling that I had a coupon, so he should have been aware. I am not sure if he was having a bad day, but he def needs some customer service training. I hope his day improved. More
Had a great experience with my first time with rockwall ford service dept. 10/10 would recommend. Madison was awesome and had great communication throughout the process ford service dept. 10/10 would recommend. Madison was awesome and had great communication throughout the process More


