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Group 1 Ford of Rockwall

Rockwall, TX

4.8
1,934 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,934 reviews

February 09, 2026

Great place! ! They were able to fit me in quickly and take care of my car. More

by audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
February 09, 2026

Neil was pleasant knowledgeable and did a nice job with my recall work I would for sure recommend him thank you very much More

by dan.dow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Field mechanic Neal
February 09, 2026

Service was fine, but I had an appt at 7:30am. Received texts about my truck being serviced at 8:30am and then was never called about my truck being finished. I called at 5 to check and they said More

by katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy
February 08, 2026

salesman met us at the car and explained details about car. met with him in office, received offer. We went home for a few days. came back, met with salesman, talk about offer and our trade' bought Br More

by billy_d95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Carter
February 07, 2026

Scheduled a service for 7am in Saturday morning. My service advisor Clayton was prompt and extremely courteous. I needed a new key and have both keys programmed. Got it done and the tech caught a co More

by JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton, Jameeka
February 07, 2026

It was very easy to make an appointment. I showed up on time and was greeted by Merri. It took just a few minutes to check in. All my service was completed in about 3 hours. All good More

by Bobst.sunbelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
February 06, 2026

Set appointment to have truck serviced with Chris and they took it right in and an hour later they had it ready for me Quick and courteous More

by darrendodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 09, 2026 -

Group 1 Ford of Rockwall responded

Hi Darrendodd, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 05, 2026

Great culture and good customer experience. Only concern was how long we had to wait. I’d do business with them again. More

by Larry.burgess1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman and finance manager
Feb 07, 2026 -

Group 1 Ford of Rockwall responded

Hi there! Thank you for your review and for choosing our business. We apologize for the wait time and will work on improving that for our valued customers. We look forward to serving you again in the future!

February 04, 2026

Group 1 always has great customer service with speedy turnaround times in all situations! 10/10 Recommend! More

by Joeygonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameka Jones
Feb 06, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 02, 2026

Great customer service was a plus. Keep me updated on service thing to know of upcoming appointments. More

by jtturnerusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 06, 2026 -

Group 1 Ford of Rockwall responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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