Group 1 Ford of Rockwall

I went in to have them diagnose a problem with my Jeep Grand Cherokee, the drivers side front wheel well was hanging low. After 5 days they emailed me a quote for close to $14,000. I was dumbfounded. Grand Cherokee, the drivers side front wheel well was hanging low. After 5 days they emailed me a quote for close to $14,000. I was dumbfounded. So I call my rep and ask her specifically about why my wheel well was hanging low, and she said there was an issue with the Quadra-Lift Air Suspension System and they recommended ripping out the entire system and replacing it with standard struts and shocks. This recommendation was going to cost almost $4000. I told them that suggestion was crazy and took my Jeep to another mechanic, and it turns out I just had to replace the strut which cost me about $600 bucks. The other $10K of "recommended repairs" were mostly frivolous and unnecessary. I am not happy with this dealership. More

I have been bringing my Ford F-150 to this dealership for service ever since I purchased it brand new in 2015, and I have always been very pleased with the level of service and attention to detail provided b service ever since I purchased it brand new in 2015, and I have always been very pleased with the level of service and attention to detail provided by the entire service team. My most recent visit on October 23, 2026, was exceptional. My Service Advisor, Alejandro, did an outstanding job. He took the time to thoroughly explain the additional services that may need attention in the future, clarifying that they were primarily maintenance items recommended by Ford. I especially appreciated that he never pressured me to have the work done immediately. Instead, he simply explained the recommendations and let me know that whenever I was ready, he would be happy to help schedule the services. Alejandro also identified four recalls on my vehicle, including one safety-related recall that he recommended addressing first. He clearly explained the other recalls and advised me that if any related issues became problematic, I could bring the truck in and Ford would take care of them. He also explained that one of the non-safety recall is jcovered for up to 15 years or 150,000 miles, giving me plenty of time should any concerns arise. His professionalism, honesty, and customer-focused approach made a lasting impression. If I could give Alejandro a 10-star rating, I would. He is a tremendous asset to the dealership, and experiences like this are the reason I continue to return for service. More

Easy to work with and the included video helps to make spending decisions. I can’t write anymore words spending decisions. I can’t write anymore words More

The sort of AZ is great. It's very professional. I've been using 44 money many years. I will never take my car or any place else It's very professional. I've been using 44 money many years. I will never take my car or any place else More

Mobile service from Group 1 Ford is awesome. From scheduling to completion the entire process is extremely easy. From scheduling to completion the entire process is extremely easy. More

The appointment process at the service department is very accommodating. Vehicle was accepted on time and serviced as I requested. Fabian was knowable and prompt. Service was completed in a very reasonable a accommodating. Vehicle was accepted on time and serviced as I requested. Fabian was knowable and prompt. Service was completed in a very reasonable amount of time. More

Great service and time waiting. Fernando communicated well. I highly recommend Group 1 Ford of Rockwall. Fernando communicated well. I highly recommend Group 1 Ford of Rockwall. More