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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,170 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,170 reviews

October 22, 2026

Great service and time waiting. Fernando communicated well. I highly recommend Group 1 Ford of Rockwall. More

by ginger4105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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October 21, 2026

Service department isn’t trustworthy. They had mad truck close to 10 weeks and charged me close to $3000.00 and the problem still isn’t fixed. More

by Burroak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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October 20, 2026

Excellent service they went above and beyond per usual as I expect with Mr Juan Avalos he is amazing at what he does & I appreciate him ! More

by caveliuspugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
Print
Oct 21, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you for your kind review; we are happy to pass along your comments to Juan Avalos here at Group 1 Ford of Rockwall! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2026

The service team took my trunk and did a diagnostic check as I requested, also I asked them to check everything else from bumper to bumper. As usual they did a good job explaining everything I needed and did More

by gregmillhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Alejandro
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Oct 21, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2026

The staff is always very helpful and friendly. old recommend them to anyone in need of new car. More

by shancromeens
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rob Hill, Cavaleous, Maddy
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Oct 20, 2026 -

Group 1 Ford of Rockwall responded

Hi, we really appreciate your positive review! Thanks again for the recommendation, and have an amazing day!

October 17, 2026

I have worked with John Bowers originally at Rockwall Ford and now Group1 of Rockwall. Always makes it easy to do business. I have bought for work and personal. Highly recommend More

by jashreiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Oct 18, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

October 16, 2026

Excellent service and very timely service. Follow up was very well communicated and vehicle service completed as promised. More

by Robertvera716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddy
Print
Oct 17, 2026 -

Group 1 Ford of Rockwall responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2026

Friendly. Treated me like I was his most important customer. Under delivered and over promised. Give this guy a raise. More

by genegray52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
Print
Oct 20, 2026 -

Group 1 Ford of Rockwall responded

Thank you for your kind words. I'm glad to hear you felt valued and appreciated during your visit. We strive for professionalism and integrity in all our interactions, and your feedback is a testament to our team's efforts. We will continue to work on delivering on our promises and ensuring a great experience for all our customers.

October 15, 2026

I love my Group 1. Any time I have a problem with my SUV they are quick to help me resolve it. My go to guy is Juan. He is very knowledgeable, friendly, and trustworthy More

by Burkett0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
Print
Oct 16, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2026

Kind workers and took considerable care and effort in handling my situation. Kept in contact throughout the process. More

by camlovette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Print
Oct 15, 2026 -

Group 1 Ford of Rockwall responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

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