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Rockwall Ford
Rockwall, TX
1,371 Reviews
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Showing 1,371 reviews
May 18, 2013
#1 All the stickers have been removed from the vehicles so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to test drive. She said they had all been at an event. When she came back whith keys the were for the plug in even though I had told her I wasn't interested in a plug in. It took another 15 min to get the keys. Got in the car and there was a sign with 26,599. She attempted to find features but was clueless. I found what I was interested in and the car had those features. I asked her the price of the car. She said let's see - looked at the sign for $26 K tossed it in the back saying well that's not right - lets drive the car and then get the price. If drove the car and loved it. Went inside to get a price with every intent of buying the car. After waiting around 20 min. She says the price is 30,000. I say not interested. She says for me to look up the Internet price on my ipad so she'll have a price io go back to her sales manager. I'm leaving call me when you guys can give me an actual price - I have somewhere to be and don't have time for this. As I'm walking out the door she and her manager run up to me and he says so you didn't like the price - what do you want to pay. I said oh please........ And left. Why is buying a car so difficult????? Why not cut all the wear the customer down and see how big of a sucker we can make them be. Is there a ford dealership with a different attitude????????? I would never never go back to Rockwall Ford. Just a giant waste of time!!!!!!!! More
by Gigirocks
Employees Worked With
Leanna mohundro
April 13, 2013
This is probably the worst experience I have had trying to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and to to purchase a vehicle. I originally enquired over the phone about an 07 VW rabbit they had listed on the site. After an hour I was called back and told they had the vehicle and to come take a look. Since I was going to be in the area any way I did. I was approached at the door told the sales person I was looking for matt. He came back claiming to have paged him. I took a seat at a table right next to the receptionist. After about 30 mins of listening to her talk to her mother and I was a little tired of hearing them talk a out how I had taken her mothers seat. So I got up and left to get a drink. Why not, no one else spoke or approached me anyway. When I came? back into the dealership walked past three seeming un-busy employees and stood next to a bright yellow mustang on the sales floor where I thought for sure I would be noticed. But maybe the laughing from the mother daughter work team were taking away from my need for help. By the way I just finished writing this while standing next to the mustang. I've been here for an hour total. More
by kaustin1980
Employees Worked With
Cant say i was never approached.
February 13, 2013
These people are STUPID. Can you imagine walking into a dealership and having an A+ credit score, with prior Ford Financing, and being talked to like a your an idiot.I warn however goes here, the don't wan dealership and having an A+ credit score, with prior Ford Financing, and being talked to like a your an idiot.I warn however goes here, the don't want to negotiate anything, they want you to PAY sticker price that's marked WAY UP!!! They have a GIANT sign up there flashing right now, that says $13,000.00 off on ALL Super Duty trucks........well, we go to talk to the salesman and as we are standing by the HUGE SIGN, he tells us they can might take 7 grand off???? What???? IT IS FALSE ADVERTISING MY FRIENDS!!!! AND THEY COULD CARE LESS WHEN I POINTED THAT OUT!!!!!! WOW IS ALL I CAN SAY!!!!!!! More
by Ingegibbons77
Employees Worked With
Karl, Service Manager, and Rick Service Manager
January 26, 2013
We went to break our lease early because we are expecting twins. When we first made the lease, we were told that we could trade it in anywhere, even early (although there might be fees) Ford Credit told us t twins. When we first made the lease, we were told that we could trade it in anywhere, even early (although there might be fees) Ford Credit told us they couldn't give us the payoff amount, only Rockwall Ford could. Rockwall Ford said we had to come in. After three hours of waiting for them to "pull the numbers" and after repeatedly telling them that we did not want to look at purchasing a car until we knew what the numbers were yet we were bullied into looking a some while we waited, I had to insist on getting our keys back so we could leave. We did leave, to Rockwall toyota where we found a car and a deal we liked within 20min. However, both Ford Credit and Rockwall Ford refused to give us the payoff information. On one phone call, they even asked the toyota guy if he was calling about a our car and then said that everyone was too busy. Even Ford Credit said that they knew we were trying to make a deal with toyota and said that the dealership didn't have to give us a payoff amount! I called Rockwall Ford to complain about their behavior and spoke to Rick. He said that we couldn't trade in anywhere and then said that we could. He gave me the remaining value on the car (a number I already had from the automated system) but refuses to email me that number saying that it was the payoff amount. Currently, we are stuck with a car that we cannot legally fit all of our children in. When we get out of this deal, we will NEVER pay from this dealer or any Ford again. More
by TwinMom2b
Employees Worked With
Rick (sales manager) Danny P (salesmen)
October 02, 2012
Communication was horrible, pressured into purchasing, vehicle was in need of work and is already in the shop less than a week later, less than pleased. vehicle was in need of work and is already in the shop less than a week later, less than pleased. More
by merebryant
Employees Worked With
Doug and Gloria
August 13, 2012
After test driving cars all over the DFW metroplex, I should have started closer to home. Rather than offering sales pressure, this dealer provided customer advocacy, which made the shopping and buying should have started closer to home. Rather than offering sales pressure, this dealer provided customer advocacy, which made the shopping and buying experience as painless as an automotive purchase could possibly be. I have driven a Ford truck for the last eight years, and while I'm not as sensitive to brand loyalty as the manufacturer probably hopes, my experience in buying a car for my wife has put Rockwall Ford at the top of my list when I make a new vehicle purchase for myself. Ask for Jimmy Hamilton and you'll be treated the way a customer should be. More
by brocktune
Employees Worked With
Jimmy Hamilton, Jerry Jones, Paul Gage
August 10, 2012
Wow, worst dealership experience I have ever had! I arrived at the dealership around 10:30 a.m. after finally coming to an agreement on a used F250 that I wanted I basically sat around for 4 hours whil arrived at the dealership around 10:30 a.m. after finally coming to an agreement on a used F250 that I wanted I basically sat around for 4 hours while they kept going to their sales office and made small talk or something. eventually around 6:00 p.m. the deal was finalized and I drove the truck home. The very next morning when driving the recently purchased truck it was stuttering upon acceleration. I immediatly took the truck to my local ford dealership (Southwest Ford, Lincoln, Mercury Greenville, TX) which has always been an amazing dealership. After running a diagnostic check on the truck two codes came up. First code showing was clear all codes, second code showing was fuel pump failure. So basically Rockwall Ford knew the truck had a bad fuel pump and cleared all engine codes on the truck and sold it to me with this major problem. While at my local ford dealer I tried calling Rockwall Ford to find out what my options were. My local ford dealer and I tried calling Rockwall Ford at least 15 times but they wouldn't answer any phones (except for the receptionist who transferred us to multiple people who didn't answer their phones). I drove back to Rockwall Ford in my other vehicle to talk to them in person. I explained my problem to them and the first thing they said is "where is the truck now?" I informed them that it is broken and at my local Ford dealer. After about an hour of arguing they said they would fix it, but were going to charge me for the repairs. By the way this fuel pump replacement costs 3,000 dollars. I was amazed that they refused to fix this broken truck that was 16 hours old! I should have brought the truck back and cancelled the deal, but then I would have had to pay my local Ford dealer for the diagnostic and troubleshooting and also paid for a tow truck to bring it back to Rockwall. I basically would have been out 500 dollars and had nothing to show for it. I can't believe this place is still in business with the way they run tings! More
by mustangsteve24
Employees Worked With
Jimmy Hamilton
August 10, 2012
BUYERS BEWARE!!!...Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash. On the day we went to pick up the truck Service Center jus BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash. On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16,999, which is only worth $6,400,(per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford....I am sick to my stomach how we were treated and how we LOST $13,000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company....If anyone would like more info, please message me. I have so much more to say! More
by jennbugged
Employees Worked With
Jon (GM), Karl (Director), Doug, Matt, Scott, David
August 01, 2012
I have never been treated more rudely by a car dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us off to another salesman who went out to the lot to get a car for us to test drive. While we were waiting, we attempted to look at a car on the showroom floor that had the windows rolled down. As we approached the car, we noticed the lights blink as someone remotely armed the alarm on the car. My daughter reached inside and opened the door from the inside and the alarm blasted us. I looked over and saw salesmen laughing about it. We left without purchasing a vehicle. This was the second time we had visited the dealership. We were treated rudely then as well. I strongly advise people to shop elsewhere for their new Ford vehicle. More
by wavsine
Employees Worked With
Unknown
