Group 1 Ford of Rockwall

I always bring my Expedition here for maintenance. The service team is honest, communicative, and they get the job done right the first time. 5 stars! The service team is honest, communicative, and they get the job done right the first time. 5 stars! More

Our salesman was Alejandro and he was not the normal pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel lik pushy salesman. He was very respectful on what our needs were and I joke around a lot and he was right there with me joking around. I didn't feel like I was trying to buy a car with him. He was very welcoming. There was no back and forth with the numbes like your normal car deal that always pisses me off. Overall I will buy again. More

Quick and easy. In and out! Love love love how they send a video with the technician explaining stuff In and out! Love love love how they send a video with the technician explaining stuff More

Amazing as usual, dropped off truck for regular service and recall, I was able to pay online, and have truck dropped off at home, amazing customer service. and recall, I was able to pay online, and have truck dropped off at home, amazing customer service. More

Courteous and professional treatment is the norm at this dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by dealership. The service personnel are friendly and maintain continuous updates on the status of my service. I also appreciate the video provided by the mechanic doing the service on my vehicle. When there are required services they advise you and do not pressure you to get them done, provided they are not of a safety nature. More

Vehicle was not ready when we got there and they knew we were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail d were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail damage. People that worked there were not friendly whatsoever didn’t greet or wouldn’t even simply smile. It was the worst experience I have ever had and I’ve never had to go through so much through any purchase at a dealership before. I was very disappointed. More

Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, frie they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed. More

Great customer service and really like the car delivery service they offer and bring the car back to your home. service they offer and bring the car back to your home. More