Group 1 Ford of Rockwall

Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, frie they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed. More

Great customer service and really like the car delivery service they offer and bring the car back to your home. service they offer and bring the car back to your home. More

Ms. Merri was great. She was very kind and proffessional. Yall stole me from Town East Ford. Yall stole me from Town East Ford. More

Took our truck in for routine service. Everything went quick and easy! Excellent staff. Thanks! Everything went quick and easy! Excellent staff. Thanks! More

I had an appointment. Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was hap Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was happy and on my way. More

We’ve have purchased a few vehicles from this dealership and it’s because of the service department. Alway a pleasant surprise and it’s because of the service department. Alway a pleasant surprise More

Scheduled work was good and the service team was very helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F250 is damaged from large hail in Rockwall and I was told there was nothing they could do. Truck was dent free when I dropped it off. Very upset and I was looking forwards to trading it in on another f250. Not sure of my next action and now looking for options and NOT looking forwards to more $ out of my pocket. More

Our service provider, Keith Monette is a super star. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again. More

Good communication and service. My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealershi My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealership went beyond expectations considering Winnebago would not work with them. Going forward, I will choose Rockwall Ford with their excellence to work on my 2 vehicles. More

Merry was very polite, attentive and communicated throughout the whole process! Thank you so much for your help! throughout the whole process! Thank you so much for your help! More