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Rockwall Ford
Rockwall, TX
1,372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,372 reviews
June 09, 2015
My experience since purchase So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehi So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehicle and even gave me a better car (more features) than the one I found "down the road". Katrina, my sales associate was thorough and made sure my purchase was as painless as possible. Since I work in sales, I have put 32k miles on my car in 18 months. I have maintained oil change and maintenance and always go to their service department for my vehicle needs. Heather, my service associate is always kind and looks for ways for me to save on my service needs. The waiting room is beautiful, the atmosphere is friendly, and the store is just awesome! I will definitely recommend them when the question comes up and think you should try them as well. Other dealerships could learn a thing or two from this dealership. More
by KRowe
Employees Worked With
Katrina, Heather
January 08, 2015
Service couldn't have been any better! I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out o I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out of state, am very particular about my vehicles, and had been dealing with a sound for over 20,000 miles that just kept getting worse, and another dealership couldn't seem to figure out what was wrong. Nervously, I took the truck in, asked if I could have a technician drive it and I ride along. Within 15 seconds the technician diagnosed my issue then took me back to the area to check to see if it was still under warranty. It was. He said he could possibly squeeze it in, and get it done by end of business day. I told him no worries if he couldn't, I was just thrilled he knew what the problem was finally. Everyone in there was willing to help, friendly, and spoke as they walked by. The technician was a little dry, but I overlooked that being he was obviously knowledgeable about his job. I thought it could stand an alignment so I asked them to do that as well, and asked if they could update my GPS. They called me and had my truck done several hours before closing, said I didn't need an alignment so they didn't feel the need to charge me for something I didn't need, and said not even the new Ford maps are as updated as they should and that I had the latest version. I was so thrilled with their customer service and that they didn't try to sell me an alignment, when they very easily could have, that they fixed my noise that was about to drive me crazy, and all without even having had an appointment ahead of time. I have learned more than just this once you have to take some of these reviews with a grain of salt because we are all human, they aren't going to be perfect all of the time, and every once in awhile we may get a bad technician working on our vehicle and everyone is bound to have a bad day. In the end it's how the dealership overcomes to correct the mistake and make the future business better. Thanks Rockwall Ford for making my experience the best it could have been. You have a customer for life after helping me. More
by Jamie Geans
Employees Worked With
Evan Sauseda and J. Waller
November 03, 2014
horrible I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not t I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not tell me how much to change my oil. Placed me on hold every 45 seconds...if you work at a dealership and don't know basics thend that speaks volumes for your management. I give this experience a negative f More
by Christopher Hale
Employees Worked With
james
September 23, 2014
Beyond Completely Satisfied First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a ne First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a new car. I set out with a firm goal as to what car I was looking for and exactly what I needed to do financially. Not only did the finance team meet my financial needs beyond expectation, Sheddy put me in a car that I love and it wasn't even the car I came in for, it's like he knew what "fit me". I have never had the kind of car buying experience I had at Rockwall Ford, for the first time ever I felt good about buying a car. The entire staff, right down to the receptionist was fabulous! More
by Sharonne Morris
Employees Worked With
Sheddy Rose, Mike Buck, Rick Glover
September 09, 2014
Loved it! Best car buying experience yet! They were busy when I came in but got me out of there in record time with out feeling rushed. All salesmen were kind Best car buying experience yet! They were busy when I came in but got me out of there in record time with out feeling rushed. All salesmen were kind and thankful, no one was pushy. My salesman Davy Jones was outstanding! They gave me a fair amount for my trade, much more than other dealers I had been to on my search for new wheels. And they bent over backwards to make sure I was happy and satisfied even after my purchase of the car. Great dealer, this is how it should be done folks. More
by Matthew Chamberlin
Employees Worked With
Davy Jones
August 05, 2014
Service on Defective Navigation System I wrote this terrible review below about Rockwall Ford in regards to my Navigation system not working and Rockwall Ford not wanting to place my unit. I wrote this terrible review below about Rockwall Ford in regards to my Navigation system not working and Rockwall Ford not wanting to place my unit. Although they are still not replacing my unit (Ford Corp not Rockwall Ford), The GM Jon Zilloux took time out of his very busy schedule to try and talk to me and explain the entire Navigation and electronic system in my truck and why I am having these issues. Pointing out some new technology that I was not even close to knowing about. I respect the fact that Mr. Zilloux cares and has taken the time to call me and even though we can't get my issues resolved, he took the time and the patience to talk me through this. Thank you Mr. Zilloux! I have written here once before about Rockwall Ford and when I did they jumped all over me about writing poorly about them on this site. So I was called and am still being told that the cause of my navigation issues are my oversized tires and 2"lift. I counted on their lot yesterday and they have 12 trucks Brand New with lifts and oversized tires and I am being told had the lift been done only at Ford I wouldn't have a problem. So they just don't want anyone taking their trucks to other companies trying to make a living to do accessories on their vehicles. After my last review I was asked to go back to 4 wheel parts in Dallas to have them look at the part that Rockwall Ford had me spend $300 to install as their claim was this calibrator would solve my problem and when it didn't, Rockwall Ford asked me to go back as it must be defective or there's an issue as it still didn't fix my problem with my navigation. The guys at 4 Wheel Parts are awesome and they laughed when I told them what Rockwall Ford said and proceeded to explain to me what I already knew, that there's no way a lift and oversized tires can have my navigation location off my over a mile. I have spoke to several other places like 4 wheel parts and they all concur. When I asked Rockwall Ford to please call 4 wheel parts (who does lots of work for Rockwall Ford) and hear for themselves that what they are telling me, to just skirt their warranty responsibility, they refused to call and speak with those guys. Anyway, I wanted to remind if you hadn't read the first review I sent that I received and still have in my possession an email from Wayne Osborne, the Rockwall Ford Service Manager to bring my truck in and they would replace my navigation, but now refuse to. So I have in writing a binding agreement from their Service Manager Wayne Osborne and they will not honor that agreement. Then I received a text from another Rockwall Ford Employee and first told me he would call 4 wheels parts, but then decided not to. Instead, while he was on vacation, he text me back and said when I return I will get your navigation issue resolved., Yesterday he text me back and told me, sorry, nothing at all I can do for you. If you had the work done here we would be happy to help, but since you didn't, good luck with your problem. So a) if y9ou are a small business owner doing truck work or accessories you should hate Rockwall Ford b) don't buy any vehicles from Rockwall Ford as they do not stand by their product c) they have the worst service department in the area and that's not just coming from me, but from other companies that work with them. I also brought in my 2013 Taurus which had the low air pressure light on. They took it back, put air in it and told my wife if it does it again bring it back but we found no issues with the tire. 3 days later the same problem, take it back again and now I am told there's a nail in the tire. That same nail had to be there the first time as well, just very poor and lazy service department that could have sent my wife and g rand children on the free and had that tire blown out, could have caused serious damage. Additionally, I have my sister who I just recommended to Rockwall Ford when she moved here, she [purchased a brand new Ford Focus. Took it into Rockwall Ford service recently complaining about loud noise and jerks in the transmission. Guess what they told her........Yep, it's normal!!!! Typical from Rockwall Ford Service. They do not want to do the work and they do not want to have the costs of doing the repairs that are covered under warranty. While I have in writing from the Service Manager Wayne Osborne that he WILL replace my navaigation and a text stating that this would be resolved, I am not going to rest and I will continue to push this issue with anyone and everyone that will listen or post the problems I am having with Rockwall Ford. My next stop will be Channel 5 news and the Dallas Morning News to post how poor Rockwall Ford's service department and GM is. More
by Jnbindallastx1
Employees Worked With
Jon Zilloux
July 30, 2014
Ford Fiesta is horrible...so is this dealership My daughters 2011 Ford Fiesta recently had safety issues with the right/rear door flying open due to an apparent quality/mechanical issue with the loc My daughters 2011 Ford Fiesta recently had safety issues with the right/rear door flying open due to an apparent quality/mechanical issue with the lock. A quick search engine search reveals this to be an increasing safety issue, with several complaints being filed with the NHTSA, mine recently included due to the poor response from Ford and the dealership regarding this problem. Rockwall Ford did nothing to resolve the safety issue except charge me $500 to get the door lock repaired. The 3yr/36000 warranty had recently expired. As I questioned in the meeting with the service manager, how would he deal with this should his daughters be in the rear seat of the vehicle and the door flys open taking a corner? He told me he had no answer...but business is business and Ford is not covering this issue at this time....shameful really I will never buy another Ford based upon how this dealership and Ford handle business More
by txswat
Employees Worked With
Service Manager
July 20, 2014
Got what I asked for with minimal fuss. We bought a Flex a few years ago, and the sales process was trouble free and honest. We called and asked for our same salesman John. I explained that We bought a Flex a few years ago, and the sales process was trouble free and honest. We called and asked for our same salesman John. I explained that were were interested in an F150, but my wife wanted to see how it drove around town and be sure our three cars seats fit. He was happy to have it fueled up and ready to go. I brought it back, explained what I wanted in the deal, and he got it together. There wasn't really any haggling. I would recommend the dealer to anyone interested in a low pressure sales experience. More
by dma
Employees Worked With
John Bowers
June 10, 2014
Poor Service I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next d I had a 2013 Ford Explorer. The engine Light came so I take it to Rockwall Ford where I purchased this car. They "fixed" it in two days. The next day the check engine light was on again. They kept it for three days and called the Ford engineers and fixed it. Then two days later the check engine light was on. Took it back for the third time. They gave me a car to drive while mine was being "fixed". The loner car was a piece of junk and was dirty and had a strange smell to it. They kept the car this time for five days and had the Ford engineers research the problem and then it was "fixed once again". The same day that I picked up the car the check engine light came on again for the fourth time. I told them that I wanted to trade the car because it was clear that they or Ford did not have the ability to fix ths car. So I asked the sales manager if Ford was not going to help with the trade. He told me that Ford didn't really care about the customer. He would do the best he could for me. I guess the biggest surprise was to find out that Ford didn't care about its customers. That was the Sales Manager Karl that told me this. More
by tttwayne
Employees Worked With
Wayne
April 29, 2014
Stands behind their word!! I had been emailing back and forth with Rockwall Ford and 5 other Ford dealers in the DFW area, including my dealers here in Tyler, one of which I'd p I had been emailing back and forth with Rockwall Ford and 5 other Ford dealers in the DFW area, including my dealers here in Tyler, one of which I'd purchased from 4 years ago. After being lead astray by those here in Tyler at THE LAST MINUTE I called Bonner Lovern at Rockwall Ford and asked if HE would stand behind his word and price on the new 2014 Ford Flex I wanted to purchase. He not only DID but had the car ready and waiting for me 2 days later!! She was detailed and ready to go! The process was easy and quick and this is only the second car I've ever bought. They ALSO took in my trade at the last minute at a great price due to the failure of another dealer who had agreed to purchase my 2010 Flex. I am VERY PLEASED with Bonner and everyone else there that helped me and would recommend them to anyone!! They are my new Ford dealer!! Thanks guys!! More
by chu1chu2
Employees Worked With
Bonner Lovern
