Rockwall Ford

Rockwall Ford is okay in terms of service. Rockwall Ford did a good job on my 30K service, however, I asked that they not rotate the tires and they did and for some reason they do not always fi Rockwall Ford did a good job on my 30K service, however, I asked that they not rotate the tires and they did and for some reason they do not always fill all the fluids as advertised - DEF. The team was friendly. More

Friendly, great customer service and well manners I felt that I was a part of the family, Brycen Hawthorne is an asset to Fords company, I felt valued and special, he went above and beyond to meet my I felt that I was a part of the family, Brycen Hawthorne is an asset to Fords company, I felt valued and special, he went above and beyond to meet my needs and it was an amazing experience. Sales Consultant Earnest Schoolcraft is also an asset to Fords company, he made the process of buying a car easy and enjoyable, thank you for hiring Professional and caring employees. God bless you all! More

Oil change and State Inspection.. Got in and out in a reasonable time and cost was good. Did not try to sell me any additional items or services at the time. Got in and out in a reasonable time and cost was good. Did not try to sell me any additional items or services at the time. More

Service and worked on Had to have all change and some kind a heater replaced for a F330 I would recommend Larry Cline to work on all my cars and trucks Had to have all change and some kind a heater replaced for a F330 I would recommend Larry Cline to work on all my cars and trucks More

Body Shop Worst experience I have ever had Getting my car fixed. Shelby in the body shop is a liar with an attitude. After repeated delays in fixing my car she Worst experience I have ever had Getting my car fixed. Shelby in the body shop is a liar with an attitude. After repeated delays in fixing my car she actually couldn't understand that I worked and had already shifted my schedule several times for her. Apparently they have 1 person to work on your car, and if that person not available nothing gets done. The excuse was that a different tech wont know where the parts are. Complete lack of organization. Complete lack of communication. Complete lack of caring for customers. Complete crap shop! Will never go back for any reason. Wouldn't recommend to an enemy that's how horrible they are. Wish there was negative star rating. More

Great people and service. I was treated with a welcoming spirit. I highly recommend their service. Their waiting room was comfortable. The had 2 TV's to choose from. I was treated with a welcoming spirit. I highly recommend their service. Their waiting room was comfortable. The had 2 TV's to choose from. More

Oil change Great service for a great price Great experience I will recommend Anthony for sure I hope he is still around when I come back There seems to be a Great service for a great price Great experience I will recommend Anthony for sure I hope he is still around when I come back There seems to be a high turn over More

Great service group! Service was good, free wifi, coffee and cappuccinos in waiting area! Got a fair price and everything followed up on. I like they way they keep you ap Service was good, free wifi, coffee and cappuccinos in waiting area! Got a fair price and everything followed up on. I like they way they keep you apprised via text while waiting and follow up! More

Warranty Work Raul was very helpful and professional. I had several issues with my vehicle that was time consuming, and involved a 3rd party warranty company. He Raul was very helpful and professional. I had several issues with my vehicle that was time consuming, and involved a 3rd party warranty company. He was able to get all items taken care of in a timely manner. More

Service for Oil Change Raul is a very professional and courteous service advisor. He is very pleasant to go to for our service needs. I give him 5 stars. Also, the de Raul is a very professional and courteous service advisor. He is very pleasant to go to for our service needs. I give him 5 stars. Also, the dealership is a great place to have our vehicles serviced. Thank you. Sherry More