Group 1 Ford of Rockwall

Ozzy is a great service rep that is timely and is always friendly and responsive friendly and responsive More

I’ve been taking my vehicles to Rockwall Ford for servicing for several years (and have purchased two as well…thanks JJ), and I honestly can’t say enough good things. They always do excellent work, s servicing for several years (and have purchased two as well…thanks JJ), and I honestly can’t say enough good things. They always do excellent work, stand behind what they do, and—most importantly—the pricing is fair and transparent. No surprise fees, no unnecessary upsells, just honest diagnostics and repairs done right the first time. A huge shout-out to my service advisor Juan—he is absolutely outstanding. Knowledgeable, patient, and he genuinely cares about getting you back on the road safely and quickly. He explains everything clearly, follows up personally, and makes the whole process stress-free. And another great thing is their courtesy vehicle drop-off and delivery service. When you have a busy schedule, having them pick up your car, service it, and bring it back ready to go is a game-changer. It’s little things like that which turn a good dealership into a great one. If you own a Ford needing servicing (see Juan), or are in need of purchase (see JJ), and want dealership-quality service without the typical headaches or inflated prices, Rockwall Ford is the place. I highly recommend them! More

Javier Martinez my service Advisor did an awesome job helping me get what I needed done. Very informative very helpful and keeping me informed on progress.I will be coming back again and would recommend helping me get what I needed done. Very informative very helpful and keeping me informed on progress.I will be coming back again and would recommend to family and friends to go to Rockwall Ford service center to get the work done . I give a great thanks to Javier Martinez and the Rockwall Ford service center team for a job well done thank you Rockwall Ford service center. More

Keith was my service advisor, he clearly explained what the technician was reporting and advised me on how to proceed, I will be back to have the outstanding issues addressed. the technician was reporting and advised me on how to proceed, I will be back to have the outstanding issues addressed. More

From start to finish excellent communication and cooperation from Oscar, my service advisor. He even worked with me on the price of the repairs, and the towing involved. cooperation from Oscar, my service advisor. He even worked with me on the price of the repairs, and the towing involved. More

The staff at Group 1 are easy to work with, unlike other dealerships. Patient and easygoing. dealerships. Patient and easygoing. More

Mike communicated well and completed all my issues in a timely manner. I had a good experience. timely manner. I had a good experience. More

Mady made this an incredible experience and process! Great communication, great service and great overall experience! Great communication, great service and great overall experience! More