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Rockwall Ford

Rockwall, TX

4.7
1,529 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,529 reviews

October 17, 2022

I went in for a regular service (about 90,000 miles) and an oil change. I worked with Kris Wade. He was courteous, informational, and took good care of me the whole time. Very good experience! More

by Kevin Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Oct 17, 2022 -

Rockwall Ford responded

Thank you, Kevin, for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!

October 16, 2022

Ian made the whole process seamless. The courtesy van driver was great to deal with and everyone I was in contact with was great. More

by rwicker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian, van driver and service manager
Oct 17, 2022 -

Rockwall Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Oct 17, 2022 -

rwicker1 responded

Great service. Ian did a great job.

October 16, 2022

We worked with Bruce Feagin and he made our purchasing experience seamless and an overall great experience. All team members we worked with were fantastic. We will definitely be back when we are ready t More

by Kim Parise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Feagin
Oct 17, 2022 -

Rockwall Ford responded

Thank you for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!

October 14, 2022

Honest short Review: used 2021 Lincoln Aviator - Salesman - John Bowers was great. no push, jumped on issues and easy to talk to. would certainly ly recommend. - Service - there was a door ding More

by stevecritt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bowers
Oct 19, 2022 -

Rockwall Ford responded

Thank you for your feedback. I apologize that your recent experience was anything but satisfactory. After reviewing your situation, we want to make things right. I want to re-detail your car along with discussing your recent experience. Please give me a call so we can make things right. Jeff Hicks General Manager 972.290.2200

October 11, 2022

Great outfit. Easy to work with and honest. Carl Stevens was very accommodating and responsive - no problems. More

by BLAINEMCB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Stevens
Oct 14, 2022 -

Rockwall Ford responded

Thank you for your kind words! We look forward to your business with us again!

October 03, 2022

WORST DEALER I HAVE EVER DEALT WITH! ! I live in Austin and found a 2021 Toyota Tundra TRD PRO in their inventory. I used the TrueCar platform to get a price. The dealership responded More

by Rick.dunagan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rio Virgoe
Oct 10, 2022 -

Rockwall Ford responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

October 03, 2022

Service representative was very courteous and knowledgeable. Work was performed in a timely manner. Waiting area was clean and comfortable. More

by LV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip
Oct 03, 2022 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

September 30, 2022

They went above and beyond what I needed for my car. This was my 3rd engine put in this Ford escape. More

by petaitel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wade
Oct 03, 2022 -

Rockwall Ford responded

Thank you! We are thrilled that you had a pleasant service visit!

September 26, 2022

Very pleasant to deal with. Kris provided the service I needed and brought other items that needed attention to me. Will definitely use them again. More

by bbilyeu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Sep 26, 2022 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

September 06, 2022

Service was exactly as it should be. Prompt and complete. The estimated time to complete my service was spot on! I was told I could pay with Ford Pass points! I didn't know that was an More

by JL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 08, 2022 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words!

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