Rockwall Ford | Page 101

JJ was amazing. We were able to work out a good deal on the new vehicle and was offered a good price for my trade in. We were able to work out a good deal on the new vehicle and was offered a good price for my trade in. More

Rockwall Ford had our Ford Transit van from Sept. 9th to Nov. 2nd (7 weeks) After the first 3 weeks, they told us it was repaired and that they test drove it 3 times. We paid the invoice in full and 9th to Nov. 2nd (7 weeks) After the first 3 weeks, they told us it was repaired and that they test drove it 3 times. We paid the invoice in full and didn’t even get out of the parking lot when the check engine light came on with the same problem. We’ve been lied to numerous times, made false promises like these: “The part is shipping. Our lead tech is out for a while. The part is here and your are a priority. They are working on your van now. Oh sorry, that was another van.” For 7 weeks we have been promised a pick up date several times and had to reschedule our routes because they lied! We own a pet delivery business and have lost thousands with our van sitting in Rockwall Fords parking lot. After a call to Jeff Hicks the GM, and Buddy Mays the Service Manager, we are now being told we need a new engine which will cost $21,000. They will not refund the money paid, because we “authorized” them to do the repair. Yes, we authorized them to fix our van, which was never fixed. As a “goodwill gesture”, I’m not kidding, that’s what Buddy said, they did not charge us for this visit. WTH? He’s considering it a separate visit since we drove off for 1 minute and returned because our vehicle was never fixed? I asked on our local FB group, Rockwallian, if anyone had a good experience with Rockwall Fords service dept and over 90% of the numerous responses were negative. It’s not just us! More

Fleet vehicle one hundred thousand service Melissa helped me out and expedited the process nicely helped me out and expedited the process nicely More

I have never written a bad review, and part of the experience was pleasant. Bruce (salesman) was great and worked with me to surprise my daughter with her first vehicle. He went along with my request experience was pleasant. Bruce (salesman) was great and worked with me to surprise my daughter with her first vehicle. He went along with my request informing my daughter the car she liked was sold, no longer available, and delivered it to me on his day off with his wife accompanying him (he did this on his own). I shared the video of her mother and I surprising her, and he was appreciative. Great job Bruce. During the test drive before buying there was a noise in the back of the car that concerned me, I asked that it be evaluated, and I was assured "the car is mechanically sound; we had THREE mechanics look at it." There was one odd tire on the back, I thought this was the reason for the noise since I was assured there was nothing mechanical causing the noise. I paid for another tire out of pocket, but this did not fix the noise. The vehicle had a recall that I was made aware of before the sale but could not be fixed due to supply chain issues which is understandable. I scheduled appointments for months in a row at a Ford dealership closer to my home to have the recall fixed and each time my appointment date arrived I was pushed out due to supply chain issues. I finally had the recall fixed this month (October) and asked the Ford dealership closer to my house to take a peak at the noise in the back. This dealership found the problem, diagnosed it was the rear hub assembly that was gone ($100 charge; gave me a veteran's discount; stethoscope used to evaluate/diagnose the hub assembly), advised that I fix the problem as soon as possible due to the safety risk, and informed me they could do it for over $1,200. I called Rockwall Ford, asked for a sales manager, and was transferred to Rick. He asked if I bought a warranty, I explained I did not, and I stated if this problem happened on my way home from buying the car or anytime after I would not raise a concern because it would be on me due to not buying a warranty, but the noise was happening before I bought the vehicle. He states if I would have let them know within 30 days of buying it he would have taken care of it. I informed him that I had been trying to get the recall fixed since July (within the 30 days of purchase), but I have been pushed out each time due to supply chain issues. He then said he would pull the paperwork where the THREE mechanics looked at the car and advised there was nothing mechanically wrong. He also mentioned each dealership is independently owned and he may or may not trust other mechanics, but he trusts theirs. When I told him I kept getting pushed out due to supply chain issues he told me he was the new manager, was unaware of the situation, he could not do anything, but could fix it at their cost if I would bring it back. I have asked to speak to the general manager and left another voicemail for Rick with no response. More

Staff was great but totally disappointed with service department. I gave them 4 chances to repair the only thing I reported on the (We owe) document and they totally let me down. The driver side ball jo department. I gave them 4 chances to repair the only thing I reported on the (We owe) document and they totally let me down. The driver side ball joint assembly was replaced with new parts but they were the wrong parts. Plus the workmanship was very unprofessional even after describing the issue with the shop Forman the assembly was still very botched up. I spent one whole day at the dealership on one of my 4 trips out there by choice because I didn't have transportation back to work due to my wife being out of town and the distance from the dealership was further than they allowed for drop off. The bottom nut on the ball joint assembly is still not flesh and the rubber boots or washers are still sloppy. Each time after allowing Rockwall Ford the opportunity to repair it I took it to either Brakes Plus or NTB and they both said that the reason I was still have issues was because of the wrong parts not fitting correctly. The lowest estimate for the repair was about $1100.00. More

I went in for a regular service (about 90,000 miles) and an oil change. I worked with Kris Wade. He was courteous, informational, and took good care of me the whole time. Very good experience! an oil change. I worked with Kris Wade. He was courteous, informational, and took good care of me the whole time. Very good experience! More

Ian made the whole process seamless. The courtesy van driver was great to deal with and everyone I was in contact with was great. The courtesy van driver was great to deal with and everyone I was in contact with was great. More

We worked with Bruce Feagin and he made our purchasing experience seamless and an overall great experience. All team members we worked with were fantastic. We will definitely be back when we are ready t experience seamless and an overall great experience. All team members we worked with were fantastic. We will definitely be back when we are ready to purchase again! More

Honest short Review: used 2021 Lincoln Aviator - Salesman - John Bowers was great. no push, jumped on issues and easy to talk to. would certainly ly recommend. - Service - there was a door ding Salesman - John Bowers was great. no push, jumped on issues and easy to talk to. would certainly ly recommend. - Service - there was a door ding on the car that was something you could NOT miss, meaning it should have been disclosed in pics or they should have fixed prior to selling. BUUUT - I said no go, and the had a guy on spot that popped it out and two others. flawlessly at no cost. I was certainly pleased. - Detail - the detail shop should be let go and replaced, or who ever manages them.. Was told it was being detailed just prior to me picking up. Just flat out, the car was dirty inside and out. Especially the inside. In plane site dirty.. finger prints, dried, coffee spills, there was a soda stain in the head liner, to me it looked like they used armorall (i hope not, but it all looked shiny inside).. It literally looked like the prior owner just dropped it off after a year. I took the car to a professional detailer same day, they conditioned the leather, removed all stains, and car was immaculate.. Over all - I'd go back. More

Great outfit. Easy to work with and honest. Carl Stevens was very accommodating and responsive - no problems. Easy to work with and honest. Carl Stevens was very accommodating and responsive - no problems. More