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Group 1 Ford of Rockwall
Rockwall, TX
2,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 19, 2026
Vehicle was not ready when we got there and they knew we were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail d were traveling 6 hrs away for the vehicle.I spoke them since Monday and it wasn’t ready by Friday. Also they never let us know the vehicle had hail damage. People that worked there were not friendly whatsoever didn’t greet or wouldn’t even simply smile. It was the worst experience I have ever had and I’ve never had to go through so much through any purchase at a dealership before. I was very disappointed. More
by Denise
Employees Worked With
Morris Carter
May 15, 2026
Communication with the service department was A+, and they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, frie they were able to diagnose and fix the issues. I am very pleased and will be back! Juan Avalos was our service advisor, and he was very polite, friendly, knowledgeable, and kept us informed. More
by heidimarie77
Employees Worked With
Juan Avalos
May 14, 2026
I had an appointment. Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was hap Used an online coupon. They greeted me promptly, got my truck in and out quickly. Was less than and cleaner than the quick places around I was happy and on my way. More
by yikes2000ss
Employees Worked With
Javier
May 08, 2026
Scheduled work was good and the service team was very helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F helpful. However, a hail storm that passed through on Monday 5/4 while Group1 had my super duty, sent me home with more than I paid for. Hood on my F250 is damaged from large hail in Rockwall and I was told there was nothing they could do. Truck was dent free when I dropped it off. Very upset and I was looking forwards to trading it in on another f250. Not sure of my next action and now looking for options and NOT looking forwards to more $ out of my pocket. More
by Ted Clayton
Employees Worked With
Clayton Walters and Austin ???
May 06, 2026
Our service provider, Keith Monette is a super star. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again. Very good at communicating and setting expectations. Service performed was excellent. Will definitely use again. More
by wlmathews
Employees Worked With
Keith Monette
May 05, 2026
Good communication and service. My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealershi My particular situation had special issues with F-10 engine in a Winnebago modified coolant system. A resolution was reached. I felt this dealership went beyond expectations considering Winnebago would not work with them. Going forward, I will choose Rockwall Ford with their excellence to work on my 2 vehicles. More
by llcinrockwall
Employees Worked With
Kevin, Joey and Moses
