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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,555 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,556 reviews

February 27, 2025

Took my car in for service and they tried to charge me $975 to tighten a battery cable. It wasn’t until I asked for an itemized list of parts and labor that they decided oops. Still paid $200. Stay awa More

by MHux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
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Mar 02, 2025 -

Rockwall Ford responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. William Mays Service Manager wmays@rockwallford.com

February 26, 2025

This is the dealership we take all of our vehicles to for maintenance actions. They are always very courteous. More

by benjib1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Mar 02, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

They did exactly what I requested and the price was a little less than quoted. Would definitely recommend to friends and family More

by Chris.moses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
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Feb 28, 2025 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

February 24, 2025

Kris was able to knock everything same day! . He kept me updated along the way. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher
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Feb 28, 2025 -

Rockwall Ford responded

Hi Jorge, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

February 22, 2025

Very good service this time. Nothing more to say. Service was great with good customer service More

by Donnystringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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Feb 24, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 22, 2025

Kris, as always, was more than helpful and made the experience a breeze. They did exactly what I asked and didn’t try to push anything else on me. 10/10. More

by Graines93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Feb 24, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

These guys and gals are top notch and make you feel like you’re part of a family. Maddy was awesome during the service process. More

by MHolder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady, Mike C, and Rob H. Are all awesome.
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Feb 23, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Maddy here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2025

Very great price and very kind definitely will go back and do more business here in the future More

by ErwinReyes569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
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Feb 23, 2025 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 20, 2025

This is a nice and respectful dealership. They treat you right and fair. Any issues we had during our purchase we easily resolved. We had a great purchase experience and a fair deal. More

by EXIT3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny & Rob
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Feb 23, 2025 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 19, 2025

Professional staff that knows how to take care of you. Respectful of your time with no nonsense approach. More

by Tommy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Nagy
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Feb 21, 2025 -

Rockwall Ford responded

Hi Tommy, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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