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Group 1 Ford of Rockwall

Rockwall, TX

Overview
Reviews
Vehicles
4.8
2,079 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 2,079 reviews

July 03, 2026

Merri helps me with any problem I have. I really appreciate her for making it easy for me. More

by Sandramd1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri jordan
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July 03, 2026

Easy and great service. Thank you for always providing great service to our autos! Appreciate you and how quick it is every time I have visited. More

by hairbymwall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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July 02, 2026

Good service courteous employees fast service close to home good specials knowledgeable employees waiting room very convenient More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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July 01, 2026

They don't check the work they do! ! Had an alignment on my 2021 Ford King Ranch. And it was so far off I only made a few miles away and had to turn around. So, they could redo the a More

by RVANTUYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jul 02, 2026 -

Group 1 Ford of Rockwall responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you've experienced. What you described is not the level of service or attention to detail we strive to provide, and I'm sorry we let you down. I would appreciate the opportunity to speak with you personally to learn more about your experience and see what I can do to make things right. Please reach out to me directly at your earliest convenience. Thank you, Sheila Anderson Service Manager sheilaanderson@Group1Auto.com

July 01, 2026

These guys are true professionals. The staff kept me updated on my vehicle, and the final price was very reasonable. I will be back More

by Suerte333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jul 02, 2026 -

Group 1 Ford of Rockwall responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rockwall! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 29, 2026

Love this dealership, they will go out of their way to help you out and find you the perfect car! We will always shop here!! More

by cassiemayes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Carter
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Jun 30, 2026 -

Group 1 Ford of Rockwall responded

Hi Cassiemayes, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2026

Easy, friendly customer service. Very accommodating. Well work hard for your business. Would recommend to first time buyers. More

by kitten933us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris wade
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Jun 30, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rockwall! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2026

This was my third time at this dealership for a service, Javier by far was the quickest/most efficient associate in the service department I’ve had. I appreciated his time and help! More

by Sophie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Jun 27, 2026 -

Group 1 Ford of Rockwall responded

Hello Sophie, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Great Guys, great service. Super easy and quick! highly recommended - love the products. Thank you. More

by morganchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Jun 27, 2026 -

Group 1 Ford of Rockwall responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

June 24, 2026

Good service and attention from employee. Everyone was nice and very professional each and every visit. More

by Guebbos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jun 26, 2026 -

Group 1 Ford of Rockwall responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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