Rockwall Ford

Very courteous and professional. 15 words is alot . Main thing they are good! Please keep it up 15 words is alot . Main thing they are good! Please keep it up More

Thank y’all for the fast and efficient service, I’ll be using to my advantage from Now on using to my advantage from Now on More

Had an excellent experience at Rockwall Ford Service department. Great customer service. I highly recommend Rockwall Ford. department. Great customer service. I highly recommend Rockwall Ford. More

I had the best experience at RockWall Ford! I would recommend buying a truck from them. I would recommend buying a truck from them. More

Long story but purchased a truck that I was told had certain features and ended up it did not have. Told the dealer within 30 minutes of purchase and they refused to work with me even though my sales pe certain features and ended up it did not have. Told the dealer within 30 minutes of purchase and they refused to work with me even though my sales person agreed we discussed the features I wanted and that when we realized the truck didnt have them I immediately called. My sales person said lets work this out tomorrow and when the sales manager called me the next day he tells me its to late. Then they said they would talk to the GM and never did. The general manager responded to my yelp review stating he couldnt find my file and to email him, which I did and have yet to hear a response. The truck physically appeared to have them due to the camera system in the windshield and cover on bumper cover which I believed to be the radar cover for adaptive cruise….but it wasnt. Yes I take responsibility for not triple checking but I trusted that I was being told the truth that the truck had adaptive cruise and auto hold. I advised my salesperson I was on a strict timeline due to kids sports etc. The dealership offered to purchase the truck back at a 4,000.00 loss on my part even though I advised them within 30 minutes. But I gotta take my half of it too. I would just rather had them be heads up with me and correct the issue since the salesperson did admit he messed up as well. Just be honest and help honest people out. More

This was by far the best buying experience I have ever had. Michael was easy to communicate with, he was patient, kind, and listened to what I wanted. I was in and out in 45 minutes. Pricing was fair with had. Michael was easy to communicate with, he was patient, kind, and listened to what I wanted. I was in and out in 45 minutes. Pricing was fair with no hidden fees or add ons. Will definitely be back in the future. More

Ford will always be my go to service department and dealership. They never pressure you to get unnecessary services done, and always provide images and notes on services they recommend looking into. Ab dealership. They never pressure you to get unnecessary services done, and always provide images and notes on services they recommend looking into. Absolutely love the staff. More

Misty was very nice and helped me find what I was looking for! Very friendly dealership. Nice clean business for! Very friendly dealership. Nice clean business More

Great customer service and friendly and professional people. They always take care of you when you have any questions or concerns. people. They always take care of you when you have any questions or concerns. More

Madyson did an amazing job making sure all my needs are taken care of! Would come again for my maintenance. taken care of! Would come again for my maintenance. More