Rockland Hyundai

Unable to obtain the vehicle registration On 8/11/14, I sent an email to the General Manager and the Sales Manager asking them if the had my permanent registration and title. Neither one repl On 8/11/14, I sent an email to the General Manager and the Sales Manager asking them if the had my permanent registration and title. Neither one replied. On 8/12/14 I called Hyundai Corporate's customer support and opened a case with Heather. She said she would call the dealership and then get back to me. She never did After opening a case @1628 on 8/12/14 someone named "Carol" from Rockland Hyundai told me that my registration was in the dealership and she mailing it to me today. When I did not receive the registration on 8/13/14 I called Hyundai Corporate's customer support and told them that I still did not receive my registration. I spoke to CJ and found out that corporate closed the case. After back and forth with CJ and another corporate customer care representative name Anthony I found out that my vehicle's title was still at the dealership. Anthony refused to help at all. Anthony told me it was not his problem because he was part of Hyundai America . Anthony refused to allow me to speak to a supervisor. I called again and spoke to CJ who told me to go to the dealership and get the registration. I refused. Why should I have to drive to the dealership again? On 8/14/14 I spoke to Sunny from corporate executive management she told me she spoke to the dealership and customer support about my complaints. After speaking to the dealership she assured my that my registration was in the mail. On 8/15/14 I still did not receive my registration. I spoke to Anthony again and he refused to help and gave me s belligerent supervisor named David who refused to do anything. I also found out that there is no Carol who works at the dealership. Anthony and David accused me of lying. Supposedly I have a corporate case manager name Carol who stated in notes that she spoke to me which is a lie. I told Anthony and David this and the said in the notes that she spoke to me. I said the notes are a lie as I never spoke to her. What ever happened to the customer is always right? This is not so with Rockland Hyundai, Hyundai Corporate, and Hyundai Corporate customer support. Every time I spoke to Sunny her answer was I am taking notes. She even tried calling Rockland Hyundai's general manager and was "unavailable" for corporate. I told her that the dealership does not even respect corporate. I told don't call me anymore and that corporate and Rockland Hyundai won and that I will apply to NYS DMV for a replace registration. Now I will end up paying twice for my vehicle's registration. Finally, I told sunny that my family has bought five care from Rockland Hyundai in the past and that I will never again buy a Hyundai product and neither will my family. More

Very satisfied. I just bought a new Santa Fe and my sales person was Zoran. He was extremely professional and knowledgeable. I had a great purchasing experience and w I just bought a new Santa Fe and my sales person was Zoran. He was extremely professional and knowledgeable. I had a great purchasing experience and would definitely recommend this dealer and sales person! More

Sales Zoran has been so professional, helpful and very knowledgeable sales rep. He returns phones calls in a timely manner and always has an answer for me Zoran has been so professional, helpful and very knowledgeable sales rep. He returns phones calls in a timely manner and always has an answer for me. If every sales rep would be like him lots of more vehicles would be sold. This is my second vehicle I have bought from Zoran. It was a pleasure doing business with Zoran!!! More

Great service My experience with Hyundai and my sales consultant was very helpful. I'm happy with my decision and was pleased with how much zoran did to help me. I My experience with Hyundai and my sales consultant was very helpful. I'm happy with my decision and was pleased with how much zoran did to help me. I will recommend this dealer and consultant to anyone i can. More

Wonderful experience Zoran was so nice to us. When we forst walked into the dealership he introduced himself and wad very friendly. He let us walk the lot ourselves. I did Zoran was so nice to us. When we forst walked into the dealership he introduced himself and wad very friendly. He let us walk the lot ourselves. I didn't feel any pressure at all. Once I finally selected my Elantra, he took us on a simple teat drive and I knew I fell in love with the car. It was really easy to get to the monthly payment I needed to be at. Definitely got a good deal and a wonderful experience. More

Poor Service I purchased a 2011 Hyundai Sonata - a certified preowned vehicle - and am having issues with electrical components in my car. My local Hyundai dealer I purchased a 2011 Hyundai Sonata - a certified preowned vehicle - and am having issues with electrical components in my car. My local Hyundai dealer diagnosed the problem as related to an after market remote car starter installed in the vehicle and refused to cover the repair under the warranty. They also advised that I contact Rockland Hyundai. I called Rockland Hyundai several times before being told by Tony - a sales manager - to come down and Rockland would absolutely have the installers fix the problem. Upon arriving I was told that as Rockalnds installers did not do the work they could not fix the car under the warranty and advised me to visist the delaer where the remote starter was installed. I drove 3 hours to get this taken care of. No one in service cares that I bought the car with the remote starter installed - in fact my salesman stressed the remote starter as a selling point - and are not willing to help put in any way shape or form. I asked to speak to the GM - and was told he wasn't in/ I also asked for the name of the Rockland Hyundai owner and was told no one knew his name. After I questioned how they don't know who employs them I was told that there are several owners. I then asked for any one of ther names and again was told no one knew anyones name. I know there is a risk buying a ised car. And I know I bought this car 3 hours from my home. I just feel like I am getting the run around and no one cares or is willing to help. Overall the attitude is very cavalier and dismissive. More

See Zoran for your Hyundai needs. Zoran was very friendly and made my new Sonata purchase worry free and as smooth as possible. He thoroughly explained all details of the process as we Zoran was very friendly and made my new Sonata purchase worry free and as smooth as possible. He thoroughly explained all details of the process as we went though it. I walked out of there fully satisfied with the handling of my purchase. I definitely recommend him to everybody. More

New favorite dealership I Just recently bought a Genesis coupe from this dealership and I am impressed of how well you are treated there. I was helped by Zoran who was a very I Just recently bought a Genesis coupe from this dealership and I am impressed of how well you are treated there. I was helped by Zoran who was a very nice salesman. He got me a great deal on the car and is now my go to guy for purchasing cars. More

A happy custumer I would definitely recommend this dealer , Zoran was great very patient, understanding and honest, he worked with me to get the car I wanted. When I I would definitely recommend this dealer , Zoran was great very patient, understanding and honest, he worked with me to get the car I wanted. When I left the dealer I was happy with my brand new car and a payment I feel comfortable making. I can not be happier with the service. Thank you guys for all your help, patience and hard work. More

2nd car I walked into Rockland Hyundai looking for strictly information. Shortly after my arrival I was greeted by my Sales Person Zoran who was friendly and I walked into Rockland Hyundai looking for strictly information. Shortly after my arrival I was greeted by my Sales Person Zoran who was friendly and easy going. He helped me gather the information I was looking for and offered a test drive. I decided to test drive the car and found myself liking the car more than I had anticipated. I decided to look at some figures but wasn't sure if I wanted to lease or buy the vehicle. Zoran and his manager took their time to show me both options and never made me feel pressured. I decided to lease the elantra I test drove and have no regrets over my decision. Zoran is a breath of fresh air compared to the typical sales people you meet at most car dealers. He is highly recommended by me. Thank you Zoran. See you in 3 years! More