Rock County Honda

Good people Efficient,friendly and knowledgable Pleasant to talk to and patient with old people. Willing to work together on price and trade in. Will come back a Efficient,friendly and knowledgable Pleasant to talk to and patient with old people. Willing to work together on price and trade in. Will come back again. Body shop was also very good. More

waiting for over 2 weeks My part was suppose to be ordered on Aug 19th, I called on the 29th, they had to check on part, well it finally got ordered, I believe, so I made an a My part was suppose to be ordered on Aug 19th, I called on the 29th, they had to check on part, well it finally got ordered, I believe, so I made an appointment to have installed, went in for appointment and the part broke, I had already been waiting for a hour, when I am told part broke, well they could order and have it in the next day!!! What, I had to wait almost 2 weeks and call to check on part, but NOW it can be here the next day??????? I had plans. so I said I will be in on Monday. I show up, part is installed and I am presented with bill. I HAD to remind the service tech that they were going to cover installation, bill was corrected, I paid and left. I thought I made a good decision in buying my car here, but now I seriously wonder....... More

Great service Always receive great service from Rock County Honda. Had tires replaced and also requested front and rear alignment. They checked both before performi Always receive great service from Rock County Honda. Had tires replaced and also requested front and rear alignment. They checked both before performing services. Neither was necessary, so they didn’t perform the alignments and therefore saved me $$$. More

Always Great The service center at Rock County is always great! Blair and Leif are always very nice, knowledgeable, and ready to help; they are fantastic! Service The service center at Rock County is always great! Blair and Leif are always very nice, knowledgeable, and ready to help; they are fantastic! Service is always done in a timely manner and have never had any problems. More

Oil change & tire rotation Thank you for a wonderful experience on my oil change and tire rotation! Everyone was friendly and helpful! My sales guy even told me about a contes Thank you for a wonderful experience on my oil change and tire rotation! Everyone was friendly and helpful! My sales guy even told me about a contest to win a tv and invited me to stay for hot dogs and hamburgers for the 80th year celebration! I even won the tv! Thank you, Rock County Honda! More

Excellent service again! Rock County Honda of Janesville has raised the highest quality not only in service, affordable prices, but also making the clients feel comfortable. Rock County Honda of Janesville has raised the highest quality not only in service, affordable prices, but also making the clients feel comfortable. Great perks at the waiting room is just the beginning for a great no par car service. We love RCH dealership. More

Very accommodating! I was very pleased with the service provided by Rock County Honda when my check engine light was flashing which indicated a major issue. One a drop I was very pleased with the service provided by Rock County Honda when my check engine light was flashing which indicated a major issue. One a drop-in basis, they were able to implement a short term solution so that I could drive my vehicle until the major repair could take place. During a very busy time, they were able to coordinate the service time, with the warranty paperwork and a loaner for the 3-days my vehicle was in the shop. I bought a Honda because of their reputation for quality and in addition, the fact that they stand behind their product when something does go wrong has made me a Rock County Honda customer for life. More

Best Car Buying Experience Ever I am very satisfied with my 2019 Honda Passport purchase. Hayley Wilson was great -friendly, knowledgeable and helpful in getting to the bottom line. I am very satisfied with my 2019 Honda Passport purchase. Hayley Wilson was great -friendly, knowledgeable and helpful in getting to the bottom line. Everything went superlatively well from a friendly greeting walking in to driving out with my new vehicle. More

Great atmosphere to buy a car and terrific people to help yo We love our new Passport ! Rachelle,Tim and Kirby are the best. We would recommend them to everyone! This was our 3rd vehicle from them and I am sure We love our new Passport ! Rachelle,Tim and Kirby are the best. We would recommend them to everyone! This was our 3rd vehicle from them and I am sure it wont be the last! More

I go to a dealer to get it done right. That didn't happen. I took my vehicle in for service and one item was to fix a very evident clunk sound. I communicated that I thought the issue was coming from the fron I took my vehicle in for service and one item was to fix a very evident clunk sound. I communicated that I thought the issue was coming from the front right of the vehicle. After having a 8 AM appointment time I did not hear back from the dealer until I called at approximately 11:00 AM. I was told I would be called back with information regarding my vehicle. It wasn't until after noon when I received a call back letting me know that they were guessing the issue was in the rear suspension of the vehicle. I questioned this as it sounds to me like the issue is in the front right. Anyway, I put my trust in the service manager and the technician working on the vehicle as, again, this is at the dealership where I should be able to trust the techs. After driving the vehicle out of the dealership it was immediately evident that the problem was not fixed. I was told that they had to "start somewhere". Sorry but I should not be paying over $300 on a guess. Did the tech ever drive the car during diagnosis? Did the tech drive the car after completing the fix? I am guessing no on both as both would have delivered the fact that sound existed prior to work being done and after. More