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Rock County Honda

Janesville , WI

4.5
616 Reviews

3636 E Milwaukee St

Janesville , WI

53546

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616 Reviews of Rock County Honda

May 26, 2021

Rock County Honda was great to deal with. Very professional and very fair. They made buying a new vehicle easy, and they gave me a fair price for my trade-in. I'd highly recommend them to others. More

by BHD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thompson, Hayley Wilson, Burnie Bailey, Jeff Dougherty, Ellie Brown
May 28, 2021 -

Rock County Honda responded

Hi BHD, Glad we could make the car buying experience easy for you. At Rock County Honda, we strive to make buying a car as smooth as possible. Thanks for the amazing review.

May 25, 2021

Rock Cty Honda has always been there when asked.My Rock Cty Honda has always been there when asked. My schedule can be very difficult to manage, yet they always have been able to get my vehicle in acc More

by KURT_ROWLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Beckford
May 26, 2021 -

Rock County Honda responded

Hi KURT_ROWLEY, We will always be there for you! At Rock County Honda, we will always make time in our schedule for you. Thanks for the amazing review.

May 21, 2021

We were treated with respect,and Tom was very knowledgeable about the vehicle. He answered all of our questions. He made our buying experience very good More

by MKBERKE1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stemm, Burnie Bailey, Jake Horn
May 22, 2021 -

Rock County Honda responded

Hi MKBERKE1, At Rock County Honda, you will always be treated with respect and care. Glad we could answer all your questions and make your buying experience very good. Thanks for the great review!

May 20, 2021

Much thanks to the Parts and Body Shop Departments for going above and beyond to get my CR-V in proper order, and very quickly. More

by JOHNMTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stemm, Leif Sykora, Blair Beckford, Dave Griffin, Steve Gonzagowski
May 22, 2021 -

Rock County Honda responded

Hi JOHNMTIS, Many thanks to you for letting us take care of you are your CR-V! At Rock County Honda, we strive to get all the work done in a timely manner. Thanks for the great review.

May 20, 2021

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by JIMHATCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blair Beckford
May 22, 2021 -

Rock County Honda responded

We couldn't agree more 💖

May 17, 2021

Awesome dealership! They all have treated me with respect and delivering the upmost standards for making me feel confident about my car and the service they offer to me. I cannot say enough about how satisfi More

by DSCHAUER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stemm, Burnie Bailey, Leif Sykora
May 19, 2021 -

Rock County Honda responded

Hi DSCHAUER4, Thank you for the kind words. At Rock County Honda, you will always experience the utmost respect for you and your vehicle. We love to hear about how satisfied you are with how we took care of you. :)

May 15, 2021

Everybody is so friendly and helpful!! No problems and very accomadating! I don't know what else to say because you need 25 words. Thanks :) More

by DNANDER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leif Sykora, Blair Beckford, Steve Gonzagowski
May 17, 2021 -

Rock County Honda responded

Hi DNANDER3, Thank you for the wonderful review! At Rock County Honda, we try to be as accommodating and helpful as possible.

May 15, 2021

I put money down to buy a new 2021 Ridgeline on 2/26/2021. I had been dealing with the salesman Tom, who was great but when I stopped into the dealership I worked directly with Tim the sale manager More

by Disappointed1
Recommend Dealer
No
Employees Worked With
Tim Thompson, Tom Stemm, Hayley Wilson
May 15, 2021 -

Rock County Honda responded

Hello sir. I totally understand your disappointment. When you ordered the vehicle at the end of February we were expecting it by the end of March and the finance programs ran through 5/3, so I assumed we'd be ok even if it was a little late. Because of the micro-chip shortage the factory's closed down for a couple weeks at the end of March which through the whole system out of whack and as you know, caused a major delay in manufacturing. The manufacturer changed the incentivized rate as of 5/4 and I do apologize for not letting you know about that before you got in to the dealership. Tom or I should have reached out and so I apologize for that. I also apologize if you took my words wrong in regards to selling it to another customer. I was just laying that a refund was an option if you didn't want to pay the 1.9%. My internet provider made a mistake on the price when it was first posted on our website at the end of February. I explained that to you when we made the deal at the end of February and I also explained that I am under no obligation to honor a price that is an obvious mistake. But I did. You bought one of the hottest selling vehicles Honda has right now and you got it below our cost so I feel like we did get you the best deal we could. I'm sorry if you don't agree, an un-happy customer is never our intent and I get the frustration with the manufacturer changing the incentivized rate. I hope you enjoy the truck as much as I expect you will, they are beautiful trucks, and that is what I meant by being rewarded for you patience. I'm sorry of the lack of, or mis-communication on this deal but we appreciate your business and your feedback, we will definitely use it to improve the next time we're in a similar situation!! Tim Thompson Sales Manager

May 14, 2021

Exceptional. No problems whatsoever. Great demeanor and very helpful. Good job explaining everything and they took necessary time required. I especially like thoroughness. It helps with confusion. More

by BEAM2K14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stemm, Kane Perkins, Hayley Wilson, Burnie Bailey, Jeff Dougherty, Jake Horn
May 17, 2021 -

Rock County Honda responded

Hi BEAM2K14, Happy to hear that we could make the experience exceptional! At Rock County Honda, we take the stress and confusion out of the car buying process. We take pride in providing an honest and informative sales experience. Thank you for the amazing review!

May 14, 2021

Rocio was the best car salesperson I’ve ever encountered. She was friendly, efficient & explained the features of my new car completely. I highly recommend her. More

by RICK.GRIFFIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hayley Wilson, Dave Griffin
May 17, 2021 -

Rock County Honda responded

Hi RICK.GRIFFIN, At Rock County Honda, we will always take care of you! Thanks for the great review!

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