Rochester Hills Chrysler Jeep Dodge

Prompt service of my Jeep. Repair was under power train warranty. When I called for an appointment, I had to leave a voicemail for a call back. This dealership called the next day. I had also left a voicem warranty. When I called for an appointment, I had to leave a voicemail for a call back. This dealership called the next day. I had also left a voicemail at another local Jeep dealership for an appointment. That dealership has yet to call me More

Bill recorded my concerns accurately for use by the appropriate technician(s) and kept me updated as to what was going on with my Jeep while it was was at the dealership. He had a very nice loaner car appropriate technician(s) and kept me updated as to what was going on with my Jeep while it was was at the dealership. He had a very nice loaner car waiting for me at the time of my appointment and my Jeep was ready for me earlier than originally estimated and fixed correctly the first time! More

Organized check in process. Work done on time. All employees were very professional. I felt the cotst for the items fixed was higher than it should have been. employees were very professional. I felt the cotst for the items fixed was higher than it should have been. More

Johnny Thorn made me feel appreciated from the moment I inquired about their Scat Pack. Despite unforeseen obstacles he managed to get me my charger. inquired about their Scat Pack. Despite unforeseen obstacles he managed to get me my charger. More

Dave Cheslo was an excellent Sales Representative. He was very helpful in navigating us through the process of purchasing a new car for our son. Excellent Service Thank you very helpful in navigating us through the process of purchasing a new car for our son. Excellent Service Thank you More

Promised gift cards, money back on lease due to low miles, and accessories. None have came through. Always someone else’s fault. Had to call multiple times to get more excuses. Almost predictable! miles, and accessories. None have came through. Always someone else’s fault. Had to call multiple times to get more excuses. Almost predictable! More

Chris Scott & the staff are very courteous, timely & efficient. They readily explain the problem & the fix. Chris has gone out of his way to assist me efficient. They readily explain the problem & the fix. Chris has gone out of his way to assist me More

A dealership with integrity I enjoyed leasing my new Grand Cherokee from Rochester CJ. The process was simple and quick. Every employee I had the pleasure of interacting with w I enjoyed leasing my new Grand Cherokee from Rochester CJ. The process was simple and quick. Every employee I had the pleasure of interacting with was professional and kind. The delivery process was quick and easy. My sales person took time to find the perfect car for my needs. More

CJ took care of my oil change as fast as possible for a Saturday morning. Great Job Rochester Chrysler Jeep Dodge! I will be coming back for service Saturday morning. Great Job Rochester Chrysler Jeep Dodge! I will be coming back for service More

Terrible service bought a used Jeep 4 months ago it needed a couple items fixed it too the service 6 visits to get it done and this last one I had to get the manger involved. Picked my Jeep up last wee needed a couple items fixed it too the service 6 visits to get it done and this last one I had to get the manger involved. Picked my Jeep up last week parked at home and now a huge transmission leak !!!! Never leaked in the four months I have had it Makes me wonder they were mad because I complained and one time I picked up the Jeep parts were missing off of it they had to replace. Another time I picked it up the hood was left unlatched. Another time it took them 45 mins to find my Jeep!!!! Terrible I have it into a new dealer to check out what they did to my Jeep. More