Robideaux Motors Co

In the past 4 years we have bought 3 cars from Robideaux Motors. Our most recent purchase was in January of this year. When looking for a car, I go straight to Robideaux Motors instead of running around was Motors. Our most recent purchase was in January of this year. When looking for a car, I go straight to Robideaux Motors instead of running around wasting my gas and my time. I do my homework and I know when I walk in, I'm going to be quoted the best price. Every time we have gone to look at cars, everyone is very friendly. We have been greeted with a smile right when we walked in the door. The ladies behind the counter are always pleasant too. I have also dealt with Jerry in the Service Dept. I bring all our cars there to get them serviced. One of the cars had body damage in the front so we put it in the body shop at Robideaux. In less than a week I had my car back, and the front end looked great. I would highly recommend this Dealership. More

I would recommend this dealership to anyone and everyone! They were more then willing to work with what I had. I got a great deal and I'm extremely happy with my car! It's in great condition. They were more then willing to work with what I had. I got a great deal and I'm extremely happy with my car! It's in great condition. More

SOLD TRUCK WE WERE TRYING TO GET FINANCED FOR AND DIDNT EVEN TELL US!!! My husband and I test drove a truck on Monday and loved it. We wanted to get financed for the truck but it was late on Monday so R EVEN TELL US!!! My husband and I test drove a truck on Monday and loved it. We wanted to get financed for the truck but it was late on Monday so Ryan (their finance guy) said he would call the banks first thing Tuesday and get back to us. We didnt hear anything from Ryan so finally on Wednesday my husband called and was told Ryan was with a cutomer and would call him back. Friday came around and still not having heard from Ryan my husband goes to the dealership. Ryan tells my husband he's having a hard time getting him financed but he's still working on it and will give us a call on Monday.Finally fed up with no phone calls returned,call Ryan myself and suggest putting me on the loan as a co applicant to see if it would be easier to get financed. Ryan says sure that would probably help, I'll look into it and give you a call by 5pm. An hour after I got off the phone with Ryan I go online to see what year the truck is that we were wanting to get and their website says that the truck has been SOLD.I get back on the phone with the dealership at 2pm ask for Ryan and am told he went home for the day. Asked the gentlemen I was speaking with when that truck was sold and he said Saturday. So not only was Ryan gone for the day and obviously not going to call me back at 5pm like he said, but the truck sold 2 days ago and he didnt even tell me the 2 times that we talked to him today. Basically he wasn't having a hard time getting my husband financed, he sold the truck to someone else and couldn't even be profesional enough to say that. More

We found a used vehicle @ Robideaux Motors on a Friday @ 5pm. Tom (salesman) was pleasant through the entire negotiation process. Car was overpriced but my husband did get the price down and negotiated so 5pm. Tom (salesman) was pleasant through the entire negotiation process. Car was overpriced but my husband did get the price down and negotiated some repairs (body/interior work). Purchase was contingent on our own mechanic checking out the vehicle. At the time of purchase, we requested the service records for the vehicle since they had done most of it for the previous owner. For some reason or another, records were not produced although we continued to request them. We made it very clear to Ryan (financing) that we were pre-approved through our credit union. Rep name, number, and email provided to Ryan and he promised to call on Monday. We walked out with Ryan and Tom. The car we drove there was blocked in and we could not find a way out. Ryan and Tom were already gone so we had to make a second trip from Spokane to Coeur d'Alene the next day to get it. When we told them what happened, they said they would put gas in the purchased vehicle but we couldn't get that done. Seems people make promises but if they are not right there you do not get the service. The following Monday afternoon, I found that Ryan had yet to call my credit union. I called Ryan to explain that I was leaving town the next day for a conference and the financing needed to be completed w/the bank before I left or nothing would get done until I returned. Ryan was insistant that we needed to go through the dealer center. I told him we wanted to go through the credit union as I had expressed before, during, and after the contract signing process. I spoke to several managers and assured me that they would destroy the contract and we would go through my bank which was offering lower interest and a shorter contract period. I left on Tuesday and, upon my return, found Ryan had run the financing through the dealer center, not my credit union. Robideaux does not listen to their customers. I felt I was lied to and stated such. They only care about getting paid as quickly as possible. Which would seem to show that repeat business is not a priority. As the customer purchasing the vehicle, I felt I was very clear with regards to the manner in which we intended to pay. Had they just done what I had asked, they would have been paid a day sooner. What they did was very underhanded. After all this, we still needed to have the repairs done. Had it not been part of our purchase contract, we would have gone somewhere else. We were determined to hold them to this part of the agreement. We were told at purchase that the Service Dept. would call us. Almost three weeks later, we did get the vehicle in due to our persistent calling. It is obvious they are glad to see us go. The staff did not acknowledge us once the vehicle was purchased and we returned for the promised repairs. They saw us but just walked by as if we weren't there. We were terribly bothered by the fact that nobody takes responsibility. All we heard was, "That is not me, that is service - or financing - or body shop. We were transferred all over the place and treated as if we were a nuisance. When we asked for anything that we were promised that we had not received yet, it was like, "You have your car what more do you want?" We will NEVER do business with Robideaux Motors again. They provided HORRIBLE customer service and, after this initial experience, we feel they cannot be trusted. More

Did not call back as promised and kept car two days. Called them 3 times and each time they promised to call back. And did not. Very poor business in a competitive car repair market. Will not go back. U Called them 3 times and each time they promised to call back. And did not. Very poor business in a competitive car repair market. Will not go back. Unprofessional! More

The salesman was condescending and insulting to me and tried using intimidation tactics on my wife. They gave us a lot of promises, that all conveniently fell through when we went to sign the papers. They tried using intimidation tactics on my wife. They gave us a lot of promises, that all conveniently fell through when we went to sign the papers. They tried selling us a lemon that was far overpriced, and lied blatantly about certifying used vehicles saying that GM wouldn't allow them to certify an 09 Pontiac Vibe. We consulted later with GM themselves and other GM dealers to learn that there were probably too many things broken on the car to certify it, so they lied to get out of it. They also had to put thousands of dollars of repairs and maintenance into the car we were looking at, but conveniently none of the repairs made it to the carfax or vehicle maintenance reports. We didn't learn about it until we started asking a lot of questions. If you decide to go with this dealer, research everything they tell you. I'm glad we got out of there before we were taken advantage of. I had a very bad experience. More