Roberts Motors

We have done business with Roberts Ford for 30 years or more! They always make it right! Best service from sales to service! Love my new 2022 Ford Explorer! Keep you good work! 😃 more! They always make it right! Best service from sales to service! Love my new 2022 Ford Explorer! Keep you good work! 😃 More

My new F-150 PowerBoost had less than 1,300 odometer miles when I experienced a Road Hazard Flat on US 63 South of Kirksville, MO. I changed the flat and returned to Alton, IL and immediately scheduled miles when I experienced a Road Hazard Flat on US 63 South of Kirksville, MO. I changed the flat and returned to Alton, IL and immediately scheduled an appointment to get the flat tire failure evaluated. I dropped the tire off on a Friday evening and picked my truck up the next morning. Roberts filed a Road Hazard Claim with NitroFill so I had zero cost for this repair. They mounted the repaired and rebalanced tire and placed my spare back in its storage spot. Good job! More

Excellent service. Always friendly and fast. Purchased my car from Roberts Ford and won't take it anywhere else to be serviced. Always friendly and fast. Purchased my car from Roberts Ford and won't take it anywhere else to be serviced. More

John, from your assurance of a build 5 weeks ago to the call from Ryan and the scheduling of delivery, everything went excellent. It couldn't have been any better. That is speaking from the experience of call from Ryan and the scheduling of delivery, everything went excellent. It couldn't have been any better. That is speaking from the experience of 20+ new deliveries for family & business from Roberts & Wood River over 26 years. Ryan and Curtis made sure I got all the discounts and rebates I was entitled to on an ordered unit. There were hiccups in recent years in service/sales that drove 2 sales elsewhere but those personal are now gone and things are back to customer orientation under difficult inventory circumstances. Service, mostly Shannon, made sure my trade-in was in top condition before hand and Ryan got my new truck in beautiful condition before I arrived. We've always counted on your service department and that has resulted in several new sales over the years. Sad part was the accessory that Ford had to delete and the minuscule price reduction for that. A sign of the times I guess. Thanks to you, Ryan, Curtis, Tony, Shannon & Mike for making this a low stress successful vehicle trade. I don't do social media so couldn't reply that way. Let me know if you need me to shorten this. More

The purchasing and trade in decisions were ours alone with no pressure from the Robert’s team. In this time of component shortages they guided to local sourced accessories; such as, Linex spray in bed li with no pressure from the Robert’s team. In this time of component shortages they guided to local sourced accessories; such as, Linex spray in bed liner. Our salesman, Ryan Bennett, did an expert job introducing us to the Sync 4 features and setup options. Overall we had a very pleasant purchasing experience. More

Had to make appointment for oil change due to low staffing. No problems great service got right on it and done. staffing. No problems great service got right on it and done. More

A true family business. Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always take Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always taken care of us!! More

I was very pleased with the service work that was done. I was contacted when my truck was finished and the advisor told me what had been done I was contacted when my truck was finished and the advisor told me what had been done More

Never a problem with Roberts service. Very professional at every level. And I always wait for my vehicles. Very professional at every level. And I always wait for my vehicles. More

I am appreciative of my sales person Zach S. - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the ser - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the service department with the regular scheduled maintenance visits. They are and have been the best. I would go back to Roberts in the future if I wanted to purchase another vehicle. More