Roberts Motors

John, from your assurance of a build 5 weeks ago to the call from Ryan and the scheduling of delivery, everything went excellent. It couldn't have been any better. That is speaking from the experience of call from Ryan and the scheduling of delivery, everything went excellent. It couldn't have been any better. That is speaking from the experience of 20+ new deliveries for family & business from Roberts & Wood River over 26 years. Ryan and Curtis made sure I got all the discounts and rebates I was entitled to on an ordered unit. There were hiccups in recent years in service/sales that drove 2 sales elsewhere but those personal are now gone and things are back to customer orientation under difficult inventory circumstances. Service, mostly Shannon, made sure my trade-in was in top condition before hand and Ryan got my new truck in beautiful condition before I arrived. We've always counted on your service department and that has resulted in several new sales over the years. Sad part was the accessory that Ford had to delete and the minuscule price reduction for that. A sign of the times I guess. Thanks to you, Ryan, Curtis, Tony, Shannon & Mike for making this a low stress successful vehicle trade. I don't do social media so couldn't reply that way. Let me know if you need me to shorten this. More

The purchasing and trade in decisions were ours alone with no pressure from the Robert’s team. In this time of component shortages they guided to local sourced accessories; such as, Linex spray in bed li with no pressure from the Robert’s team. In this time of component shortages they guided to local sourced accessories; such as, Linex spray in bed liner. Our salesman, Ryan Bennett, did an expert job introducing us to the Sync 4 features and setup options. Overall we had a very pleasant purchasing experience. More

Had to make appointment for oil change due to low staffing. No problems great service got right on it and done. staffing. No problems great service got right on it and done. More

A true family business. Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always take Shannon guided us w knowing what was needed and the best choice for rewards or rebate. Totally trust this service department …..they have always taken care of us!! More

I was very pleased with the service work that was done. I was contacted when my truck was finished and the advisor told me what had been done I was contacted when my truck was finished and the advisor told me what had been done More

Never a problem with Roberts service. Very professional at every level. And I always wait for my vehicles. Very professional at every level. And I always wait for my vehicles. More

I am appreciative of my sales person Zach S. - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the ser - the dealership dad; who was very kind and attentive both in the sale but also the follow up reminders. I have had great customer service In the service department with the regular scheduled maintenance visits. They are and have been the best. I would go back to Roberts in the future if I wanted to purchase another vehicle. More

This is he 3rd vehicle I've purchased from Roberts Ford and I travel 50 miles one way for them to service my vehicle. I've always been confident in their service. I recently had my the oil changed on y and I travel 50 miles one way for them to service my vehicle. I've always been confident in their service. I recently had my the oil changed on y vehicle on a Tuesday and Friday my engine light came on. Of course being a holiday weekend, they weren't open. Tuesday I'll be at their door to check out. I'm sure they 2 are not related. More

My wife and I have purchased 6 new vehicles at Roberts Motors, the latest a week ago, a 2022 Ford F150 Raptor. We could not be happier with our purchases or the dealership as a whole. They truly treat y Motors, the latest a week ago, a 2022 Ford F150 Raptor. We could not be happier with our purchases or the dealership as a whole. They truly treat you like you are family. From Mr. Sam Roberts, John Roberts, the Sales Staff, the Service Staff all treat you very well and will do whatever they can to make your experience a great one. We will definitely return for our next purchase! More

I went in for an oil change and waited at the dealer. I was surpried to find no hand sanitizer in the waiting room and no sanitizing sheets to wipe surfaces on the chairs or tables. Also, when the work I was surpried to find no hand sanitizer in the waiting room and no sanitizing sheets to wipe surfaces on the chairs or tables. Also, when the work was completed, I was sent to find my car out on the lot instead of it being at the service bay check-in/payment counter for me. After all, I did wait for the service, I didn't leave the dealer. It's not like I showed up later for pickup. Then, when I finally found my car and was ready to leave, a FedEx delivery truck blocked my way, so I had to wait for them to find the pkg and deliver it inside. I realize that's not the dealer's fault, but it was just the last straw. I guess I'm just grateful it wasn't raining! With my previous car, I've had service performed at a local Dodge dealer and never had to go any farther than the payment counter to leave in my car. More