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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.6
5,164 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,164 reviews

October 05, 2024

The service writers should ask if we have any concerns up front. I wanted to have something done and he said I had to tell him that at the beginning of the check in. The new car department didn’t make any More

by brian.t.mead2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We appreciate you sharing your experience at Robert Brogden Buick GMC. We understand your concerns about the service check-in process and communication from the new car department. We strive for excellent customer service and your insights are valuable in helping us improve. Please feel free to reach out to us directly if you’d like to discuss this further. Thank you for choosing us! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2024

I made the appointment a couple of weeks out for a recall I received multiple text confirming my appointment and when I got there I they took my key and within 5 minutes they came to me and said that did More

by Corporateeyecandy
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for providing us with your feedback. For this specific recall we have to follow the standard operating procedure in place, which is inspecting the parts to see if they need to be replaced. In this case the parts needed to be replaced and to get the new parts we have to order them specifically by the vehicles VIN number. If you would like to discuss this matter further, please feel free to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Roger was great to work with, he was very low pressure and made me and my wife very comfortable. More

by hndgd1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger
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Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! I'm glad to hear that you had a great experience working with Roger at Robert Brogden Buick GMC. Our goal is to create a comfortable and low-pressure environment for our customers, and it's wonderful to know we achieved that for you and your wife. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Robert Brogden Buick GMC Has a large selection of vehicles in which I am interested. The sales team is friendly and knowledgeable. I enjoyed my experience, and I will return when I need another n More

by jwolftwo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Robert Brogden Buick GMC. Our sales team takes pride in being friendly and knowledgeable, and it's great to know that you found what you were looking for. We look forward to assisting you again in the future when you're ready for your next vehicle! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

I was there early for my oil change but they went and took me early. Very happy about that!!!! More

by LOTO925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your oil change went smoothly and that we were able to take care of you early. At Robert Brogden Buick GMC, we strive to provide excellent service and it's great to know we met your expectations. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

The entire experience was great. My sales rep, Trevor, made the process fun and extremely enjoyable. The sales team worked to et me a deal I was happy with. More

by jasonb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Holsten
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Oct 04, 2024 -

Robert Brogden Buick GMC responded

Thank you, Jason, for your wonderful review! We are thrilled to hear that you had a great experience at Robert Brogden Buick GMC and that Trevor made the process enjoyable for you. It's fantastic to know our sales team could help you find a deal you were happy with. We look forward to seeing you again and appreciate you sharing your experience! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Fantastic service! They really know how to take care of you at this dealership. 10/10! More

by marykatecresap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Kritzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your fantastic review! We truly appreciate your kind words about the service you received at Robert Brogden Buick GMC. It's wonderful to hear that our team took great care of you. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Sales person James was very responsive and knowledgeable. Was very encouraging to get a test drive in that first visit to the dealership, and that's what made the sale of the vehicle i wasn't really set on More

by s28945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear about your great experience with James at Robert Brogden Buick GMC. It's fantastic that his responsiveness and encouragement led you to make a decision on your new vehicle. We appreciate your trust in us for your future service needs, and we look forward to seeing you again soon! Enjoy your new ride! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

Pretty good. Drag everything out too long. Too much back and forth between salesman and his boss. More

by Novak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We understand there may have been some delays during the process, which can be frustrating. We appreciate your insights and will work on improving our communication to make the experience smoother. If you have any further concerns or need assistance, please feel free to reach out to us directly. We value your input! Sincerely, The Robert Brogden Buick GMC Team

October 04, 2024

This is my most favorite dealership in all my years! The people are awesome, the store is always clean and I'm never there more than an hour! More

by MMORRISON239
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your fantastic review! We're thrilled to hear that Robert Brogden Buick GMC is your favorite dealership. Our team takes pride in providing a clean environment and efficient service. We're grateful for your kind words and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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