Robert Brogden Buick GMC

Jake and Terri were very good to work with and made the experience very easy and pleasant. experience very easy and pleasant. More

I made my service appointment online 5 days ahead of time. When I arrived for my appointment, they went to check to see if they had the parts. Seems like that should have been done prior to my arrival time. When I arrived for my appointment, they went to check to see if they had the parts. Seems like that should have been done prior to my arrival. I would have been very frustrated if they didn't have the parts. Luckily they did, but probably something that needs to be considered. More

Was organized and ready. I liked making my service appointment online. And it was nice to have access to shuttle Service is desired I liked making my service appointment online. And it was nice to have access to shuttle Service is desired More

Made the appointment for Saturday at 8 AM was greeted promptly at 8 AM. The car went in to get an LOF and a tire rotation. The software was also updated and it was returned to me in a timely fashion and promptly at 8 AM. The car went in to get an LOF and a tire rotation. The software was also updated and it was returned to me in a timely fashion and I was on my way with absolutely no problem. More

I was met promptly in the service bay by Lacey. We proceeded to her desk, talked about my service needs, and she expedited the service of my truck. Lacey has continued to show her professionalism a We proceeded to her desk, talked about my service needs, and she expedited the service of my truck. Lacey has continued to show her professionalism and dedication to delivering quality customer service. I highly recommend when you visit Brogden service work with Lacey. More

I recently purchased my first vehicle from Robert Brogden GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service c GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service continues after the sale. On my way to work, a rock chip appeared on my windshield. Knowing a chip like that can spread into a large crack in a short amount of time, I drove straight to the Robert Brogden GMC service department. I did not have an appointment, but Service Advisor Lacey Pfannenstiel went to work right away. She quickly identified the right type of repair and noticed that I had purchased a protection plan with my truck that covered this exact situation. Thanks to Lacey, my chip was filled and I was back on the road in less than an hour. I am thrilled with Lacey’s professionalism, her attention to quality client service, and her ability to turn an unfortunate event into a far less painful experience. It was also my first time using the Robert Brogden GMC service department, and I was truly impressed. This experience has shown me that I have entered a true partnership with Robert Brogden GMC rather than a one-time transaction. I feel like an ongoing client, not just a transactional customer. Thank you to Lacey and the entire Robert Brogden GMC team for your effort and care. I look forward to a long relationship with you. More

I recently purchased my first vehicle from Robert Brogden GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service c GMC, a new GMC Sierra 1500, and from start to finish the buying experience was pleasant. Just three weeks later, I got to see how well that service continues after the sale. On my way to work, a rock chip appeared on my windshield. Knowing a chip like that can spread into a large crack in a short amount of time, I drove straight to the Robert Brogden GMC service department. I did not have an appointment, but Service Advisor Lacey Pfannenstiel went to work right away. She quickly identified the right type of repair and noticed that I had purchased a protection plan with my truck that covered this exact situation. Thanks to Lacey, my chip was filled and I was back on the road in less than an hour. I am thrilled with Lacey’s professionalism, her attention to quality client service, and her ability to turn an unfortunate event into a far less painful experience. It was also my first time using the Robert Brogden GMC service department, and I was truly impressed. This experience has shown me that I have entered a true partnership with Robert Brogden GMC rather than a one-time transaction. I feel like an ongoing client, not just a transactional customer. Thank you to Lacey and the entire Robert Brogden GMC team for your effort and care. I look forward to a long relationship with you. - Troy Williams, Lenexa KS More

Courteous and told me exactly what was due on my car and what the cost would occur. and what the cost would occur. More

Jimmy, my service advisor is very thorough and is always on top of the services that need to be completed. on top of the services that need to be completed. More

Jimmy is awesome. ...knows how to take care of a customer.I will look to deal with him next time I need service. ...knows how to take care of a customer.I will look to deal with him next time I need service. More