Robert Brogden Buick GMC

Allison is a first class service rep. She understands customer service!!!! She listens and makes sure things are handled. She explains what was done. She is fantastic!! customer service!!!! She listens and makes sure things are handled. She explains what was done. She is fantastic!! More

I had to contact Buick home office rather than work with Robert Brogden. If that is standard practice it reflects poorly on corporate culture. I believe GMC should help customers work with their dealership Robert Brogden. If that is standard practice it reflects poorly on corporate culture. I believe GMC should help customers work with their dealership and not send them home with an 800 number. This makes the customer feel less valued. I appreciate the outcome of my appeal but not the process. More

I was extremely pleased with the help that I got locating the right vehicle for me in a difficult and unfortunate situation that I was in. I was rear ended in my Nissan rogue that I loved which was totaled s the right vehicle for me in a difficult and unfortunate situation that I was in. I was rear ended in my Nissan rogue that I loved which was totaled so It was necessary for me to find a replacement vehicle right away and Ryan O’Connor worked with me to find just the right vehicle at the right price and it worked out great. Now that I’m able to get past the loss of my rogue I am now loving my Buick encore primarily thanks to all the help and understanding that Ryan O’Connor gave me. He was fantastic and I appreciate everything he did to get me into my new car. More

Kristie is the reason I keep getting my car serviced at Brogden. I can't say enough positive things about how she runs the service department. Brogden. I can't say enough positive things about how she runs the service department. More

Jeff was great with helping me find my new car. I called ahead since we were over an hour away to verify that the car I was looking at was still available. He actually went to verify the car was still there ahead since we were over an hour away to verify that the car I was looking at was still available. He actually went to verify the car was still there and had it pulled up front with the keys in hand when we arrived, ready for the test drive. He worked with us on making sure the car would be in our price range once all was said and done. The process was smooth and the car was cleaned up and ready to go by the time all the papers were signed. More

Ryan is our guy. He was very polite, professional, and helpful! The dealership environment is friendly and positive. My wife and I had very positive experience. helpful! The dealership environment is friendly and positive. My wife and I had very positive experience. More

This dealership will scam you. They force you into buying an extended warranty from a third party company. When you attempt to use the warranty, it's all smoke and mirrors and passing the buck. When I attemp an extended warranty from a third party company. When you attempt to use the warranty, it's all smoke and mirrors and passing the buck. When I attempted to get a refund for this like the contract says, they refuse to refund. More

Trudie and Alice where the best. Also a woman by the name of Christie help take care of a technical difficulty. Listen hands-down this has been the best dealership experience that I’ve had with my 2020 Chevr of Christie help take care of a technical difficulty. Listen hands-down this has been the best dealership experience that I’ve had with my 2020 Chevrolet Malibu and I didn’t even buy it from there I was just close by looking at some cars and I knew I had some Chevy points so I took my car there and they took care of me. Special thanks again to Trudie! More

As always, service was on time, as promised, and completed as stated. Information on next service was provided as well and coupons automatically taken at time of payment. completed as stated. Information on next service was provided as well and coupons automatically taken at time of payment. More

Aurora is the best advisor in this business! She’s so helpful and honest! I will definitely go straight to her next time I have to come in for service! helpful and honest! I will definitely go straight to her next time I have to come in for service! More