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Robert Brogden Buick GMC

Olathe, KS

4.6
5,090 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,090 reviews

August 21, 2021

Very friendly and helpful staff. I found the car on the internet and they kept me informed on the progress of its arrival in Olathe. More

by rod9738
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrie Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Alstatt
Aug 23, 2021 -

Robert Brogden Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Robert Brogden Buick GMC Team

August 20, 2021

Everything went fine, except my concern about the car running rough was dismissed. I broke down on the way to Iowa the very next day. More

by LCASTRILLA
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Aug 23, 2021 -

Robert Brogden Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Aug 26, 2021 -

LCASTRILLA responded

To whom and how should I respond? Contact the same tech who told me not to worry? That seems pointless.

August 20, 2021

The quickest, easiest car purchase I have ever made. Helpful, fast, friendly, easy. Highly recommend. There was no wait, wait, wait, and very informative. Thank you! More

by DIANNSTRADER61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preskuf Taylor
Aug 23, 2021 -

Robert Brogden Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Robert Brogden Buick GMC Team

August 19, 2021

It's always really easy to get in and out of the dealership for a service! I drive quite a ways just to come here for my service. More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Aug 23, 2021 -

Robert Brogden Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Robert Brogden Buick GMC Team

August 19, 2021

Came in for an oil change and tire rotation. I had an appointment and was in and out very quickly and very pleased with the service and result. That is why I keep coming back. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Aug 23, 2021 -

Robert Brogden Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Robert Brogden Buick GMC Team

August 17, 2021

Issue's I had were fixed but they made me feel like I didn't know what I was talking about . Made you feel stupid. More

by bbrown102449
Recommend Dealer
No
Employees Worked With
Aurora Reed
Aug 18, 2021 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

August 17, 2021

Salesman was perfect. Paid a pretty penny for the extended protection plan, only to have the windshield damaged in the process and waited 6 weeks for a replacement. I researched and found Safelite wa More

by DYLAN4277
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim parts manager , Allison Leach, Jason Carnes
Aug 18, 2021 -

Robert Brogden Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Aug 18, 2021 -

DYLAN4277 responded

Jim, in service department, was supposed to get with management for compensation, but i haven't heard anything. I mentioned to him my next several oil changes/tire rotations be free and he said he'd look into it. I'm also awaiting to here back from my Sr. Advisor from G.M for them to reinstate my on-star for a year because they're the one that delayed the windshield (which they still haven't tracked down last i heard). So if it wasn't for my research, Brogden would still have my brand new car. Help me out and get GM to give me my on-star for 12 months and Service department to renew my confidence in them with complimentary services. You make me happy then my brother in law and i will be purchasing new trucks from Brogden GMC.

August 16, 2021

Very pleasant experience and would highly recommend. Purchased a new GMC and it was a very quick and smooth transaction. I would highly recommend this dealership. More

by MGORDON20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alstatt
Aug 16, 2021 -

Robert Brogden Buick GMC responded

We cannot thank you enough for your wonderful review of Robert Brogden Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Robert Brogden Buick GMC Team

August 14, 2021

I had an absolutely wonderful experience purchasing my new truck. Very professional staff and they did everything to help me out. I will always tell people to go to Brogden! More

by A.BARNERT31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naseema, Obada Mustafa
Aug 16, 2021 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Robert Brogden Buick GMC Team

August 13, 2021

After finally sourcing the problem, it was taken care of in a reasonable manner. After finally sourcing the problem, it was taken care of in a reasonable manner. More

by adam96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 16, 2021 -

Robert Brogden Buick GMC responded

Adam, thank you for the feedback! We are happy to hear about your positive experience at Robert Brogden Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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