Robert Brogden Buick GMC

Alyssa was very polite and kept me updated on my vehicle while I waited for it to be fixed. The only issue I have is that this is the second time in a week and half since I purchased the car that I had to b while I waited for it to be fixed. The only issue I have is that this is the second time in a week and half since I purchased the car that I had to bring it back in for a problem. The techs should have inspected it more carefully before it was sold. But the service dept 100% made it right and everyone was amazing while I was there. More

Ryan was very prompt and was ready to go with all paperwork, etc when I arrived. The trade-in process was easy. He has been helpful in scheduling tint on front windows as well as installing towing paperwork, etc when I arrived. The trade-in process was easy. He has been helpful in scheduling tint on front windows as well as installing towing package. Very friendly folks and did a nice job. Appreciate the service. LD More

Answered all my questions, dealt with a problem right away, and stayed in touch to insure everything went smoothly. away, and stayed in touch to insure everything went smoothly. More

Aurora is awesome! As a real estate agent, my car is my office on wheels, Aurora knows how important my car is to my business and gets me in and out and back on the roa As a real estate agent, my car is my office on wheels, Aurora knows how important my car is to my business and gets me in and out and back on the road. The service manager, Kristie Brown, is friendly, attentive and makes sure I'm being taken care of. As I was waiting on my car, I could overhear Aurora speaking with other customers....she's very positive, informative, friendly and courteous. More

Dealership performed as expected. We were able to test drive a couple of vehicles in order to make the best choice for us. Follow up has been slow as we've waited four months now for We were able to test drive a couple of vehicles in order to make the best choice for us. Follow up has been slow as we've waited four months now for our new vehicle and the dealership rarely communicates about where it is in the process, even when we ask. But that may be a bigger problem than the dealership. The pressure to give them a high score in all the feedback has also been disappointing. Probably the nature of the business though. More

Got me in and the car repaired in a timely manner. Everyone wZ courteous and helpful. Everyone wZ courteous and helpful. More

Didn’t care for the fact that I was forced to purchase a protection plan I didn’t want protection plan I didn’t want More

We had a good experience the salesman was patient and the dealership was able to make a deal happen within our needs. dealership was able to make a deal happen within our needs. More

Great service department. Employees are friendly and keep you up to date. The only negative is that the waiting room could be bigger. Employees are friendly and keep you up to date. The only negative is that the waiting room could be bigger. More

Great experience. There isn't a better service department in the the Kansas City area. There isn't a better service department in the the Kansas City area. More