Robert Brogden Buick GMC

Good experience overall, only issue was going to secretary of states office in Illinois and had to pay the $155 I was charged for title and license. Broaden is supposed to be sending me a check whi secretary of states office in Illinois and had to pay the $155 I was charged for title and license. Broaden is supposed to be sending me a check which as of 1/8/2023 I haven't received it yet. More

Everytime i schedule new service, there is a new higher price. went from 64.00 to 116.00 in less than 12 months. hmmm..... price. went from 64.00 to 116.00 in less than 12 months. hmmm..... More

Routine oil change took over an hour despite having an appointment and tires were not rotated. Vehicle has 32,000 miles. Told needs new tires. But current tires weren't rotated because.....? Are appointment and tires were not rotated. Vehicle has 32,000 miles. Told needs new tires. But current tires weren't rotated because.....? Are GMC factory Michellin tires only supposed to last 30,000 miles? More

I scheduled an appointment for 945am. When I dropped my car off I was given the option of waiting in store or waiting at home. I elected to go home. I called over 4 times throughout the d When I dropped my car off I was given the option of waiting in store or waiting at home. I elected to go home. I called over 4 times throughout the day and each time was told they my car was actively being worked on. At 530 ( thirty mins prior to closure) I called again and was told that no one had looked at my vehicle and that they were keeping my car overnight. Never once was in communicated to me that my car would be there multiple days or even asked if they could keep my car overnight. Much less that no one had ever even looked at it when I had specifically made an appointment. After speaking with a manager I was assured that my car would be the first to be looked at in the morning and I would receive a call before 9am. At 10am I still hadn’t heard anything so I was prepared to just go get my car and go elsewhere. Then the manager called me back and said that my car was not having any of the problems I was describing. So I went and drive my car with the manager and as soon as it went into auto stop it immediately began having all the problems I was describing. GMC had my car for a total of 3 days to just change a battery. More

Jason was great to work with but the general sales manager and the financial service manager were horrible. High pressure sales, coercion, shady financials, and poor customer service. We'll never pu manager and the financial service manager were horrible. High pressure sales, coercion, shady financials, and poor customer service. We'll never purchase another vehicle from GM. BUYER BEWARE! More

Zella Rudolph our salesperson made our experience easy fun and satisfying. Everyone was very professional and helpful fun and satisfying. Everyone was very professional and helpful More

Great team! Love the new Greeter in the main showroom. Of course... Thank you Jeff! Love the new Greeter in the main showroom. Of course... Thank you Jeff! More

Toby was really helpful and answered all my question. The service Dept. always returns my calls. Thanks Toby The service Dept. always returns my calls. Thanks Toby More

Ryan O’Connor is wonderful. So very helpful. He showed me how everything in my car works. And he delivered it to me too! So very helpful. He showed me how everything in my car works. And he delivered it to me too! More

Worked with Zella Rudolph on the purchase of a new GMC 3500 Denali....Zella was awesome and made sure I received the best deal possible. It's employees like this that make a dealership worth returning to 3500 Denali....Zella was awesome and made sure I received the best deal possible. It's employees like this that make a dealership worth returning to for future purchases. If in the need for a vehicle,. I would highly recommend you ask for Zella as soon as you walk through the doors! I promise you will not be disappointed with her knowledge and professionalism. More